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General discussion

Got a query that's pretty general about your Dyson hair care product? Get an answer from the Dyson Community here.

  • 305 Posts
  • 885 Replies

305 Posts

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ck523789Novice Member
asked in General discussion

Dyson Corrale $500 hair starightener and only lasts 2 years? Absurd!

I purchased a Dyson Corrale for my wife as a gift in March of 2020 for all of her hard work through the pandemic. (We both worked through it in healthcare). I purchased it from Best Buy for $544 with tax. In 1 year, the charging stand stopped working. She had to attach the device to the cord for it to charge. Ridiculous. Now, the past few months ago, when she turns it on to heat it up to use it, the device displays the warning screen that the device is too hot. The device will not reach any of the present temperatures because it will say too hot. We powered it off, waited for a while and tried again. We verified there is no nearby heat source and troubleshoot with dyson over the phone and the device will not heat up because the warning screen comes on. This device has never been dropped, left the house its been in and has only been used 1 time a week and kept clean and in mint condition and in less than 3 years have all of this negative experience with this product is absurd. We pay a

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1 year ago
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marisanbNew Member
posted in General discussion

Terrible customer service experience - Refund Process

I ordered my Dyson via Affirm in December, I received it and it did not give me the results I was hoping for. That being said I felt confident in returning due to the money back guarantee and Dysons so called “great customer service”. It is now 2/15 and I still have not received my refund after multiple calls to Dyson. I called today and the rep told me “Oh yeah it looks like the warehouse never confirmed they received the items even though we did” (and this was after I was sent an email confirming they received items back) He says all he can do for me now is refund me in 10-14 days, even though I have already waited well over that, now just more time goes by. I told the rep that I will be telling everyone and anyone I know how disappointing my experience with Dyson was, and he seemed to be fine with it. If you are OK with horrible customer service after spending $600 on a hair curler, then Dyson is for you. I would advise you purchase with DRYBAR. 

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1 year ago
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LeopardEyesNovice Member
asked in General discussion

Dyson USA - Extended Warranty at HiClyde.com

If you purchase a Dyson hair dryer at a retaill store, are you still able to purchase the Clyde Extended Warrantly thru HiClyde.com?I see the HiClyde.com site asking for the purchase email and I did not purchase on Dyson.com, I think this is why I cant see my purchase to buy the extended warranty. Is it worth it to return to retailer and purchase thru dyson.com if that is the case?(Moderation Edit - Tags Added/Converted to Question)

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1 year ago
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We are familyNovice Member
posted in General discussion

Dyson retail NY - She is an Awesome asset to the Dyson Family

While on vacation in NY, My son’s girlfriend needed to purchase an attachment for her blow dryer. We entered the Times Square location and were greeted and assisted by a salesperson. With disappointment, the attachment was reportedly not available. As we browsed the other products, another salesperson Alicia approached the 4 of us. She was pleasant, friendly and soon we would discover knowledgeable, helpful and an excellent salesperson. She answered the initial questions regarding the attachment and corrected the misinformation given previously and sold her the attachment. She provided a consultation on how to achieve our desired look for our hair texture and before we left had sold me a Dyson supersonic blow dryer.   She took the time to explain the product, how to use it and the different attachments provided. I received a fair market value and was pleased with my unexpected purchase. As we left, happy that we would be receiving our Dyson products in the mail when we returned home, m

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1 year ago
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HusbandRookie Member
asked in General discussion

Supersonic - What is the wattage?

How much power does my hair dryer use? I know that it is 120Vac, but I want to know how much actual power is required. I looked through the owner’s manual, and it doesn’t say. Nor does any label on the device, which is weird. This is basic stuff, as a person should be able to plan for his power needs on one circuit.Thanks. (Moderation edit - Moved to a NEW question/Tags Added) 

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1 year ago
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fleejaxNovice Member
asked in General discussion

Straighteners don't hold charge - What can I do?

I bought my wife some Dyson straighteners 2 years ago for Christmas and she uses them every day. Even using them in hybrid mode they no longer hold a charge long enough for her to finish straightening her hair.It seems that the battery can no longer hold enough charge for them to be usable, so how do we get a new battery installed as it's a sealed unit?Also the fact that when plugged in 'in hybrid mode' the unit can't get enough power to operate is a major oversight.

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Stuart
Dyson Community Manager
1 year ago
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adalinep31New Member
posted in General discussion

I'm out 600 bucks and no Airwrap!

I purchased an Airwrap Vinca Blue from Best Buy that broke after the second use. I was told it was a manufacturer defect and initiated a return for 1/7/23.  It arrives at the warehouse 1/13; I was told that it was actually NOT in stock as previously communicated. Estimated time was anywhere from 4 to 8 weeks. I was pretty upset, but was offered a refurbished 1st gen to try out while I wait but it was returned to sender 1/25 before I even received it. I called Dyson asking why and was told Vinca blue was restocked earlier than expected. Got a new order number and everything Except I called today 1/31 and was told IT’S NOT IN STOCK and they’re unsure why I was told that.  I’m out 600 bucks for a machine I’ve never really tried.  Why promise a refurbished machine to test out if you’re not going to send it? I asked for them to return the broken machine the second I found out nothing was in stock but that simply wouldn’t be possible. I’m out 600 bucks, no machine to return to best buy or ev

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1 year ago
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Karen BickelRookie Member
asked in General discussion

Service repair for Airwrap in USA, Reno, NV?

Does anyone know where I can get my Airwrap repaired in Reno, NV?  I was really disappointed to learn that my $700, 2.5 year old Airwrap can’t be repaired by Dyson.  I’m willing to send it to them, pay for it, but they have no support to offer. (Moderation Edit - Tags Added/Category Updated)

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1 year ago
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SampsonrusticNew Member
posted in General discussion

Product Request: Men's shaving hair collection

Vacuum for a hair clipper.I think there would be a lot of happy customers.  

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Dyson Community Moderator
Community Moderator
1 year ago
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Anonymous
published in General discussion

Dyson new Supersonic Colour - I am in LOVE!SPOTLIGHTED POST

I got the Dyson Airwrap in November last year AND I love it!I decided on the blue & rosé colourway, which looks so beautiful! I’ve just seen they have a new Topaz Orange colour AND I want it so so badly!! My Airwrap now looks lonely and I’m seriously considering buying the Supersonic 😁If anyone has one yet, please, please, please share your photos! 😍!

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1 year ago
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PeliNew Member
asked in General discussion

Dissatisfied with product claims & would like to return for a refund

I purchased Dyson Corrale straighteners (serial no. 438758-03/03) 18/10/22 from Currys after reading the claims about them being less damaging to the hair because of the floating plate technology, lower heat requirement & the need to go over each hair section once only. I found the roughness of the plates dragged on my hair, using the 185 degree temperature, did not straighten my hair in one pass & over a period of 4 months, my hair has suffred a lot of breakage. I have previously used a number of other straigteners at less than half the price of the corrale over a 10 year period & have never experienced damage like this. Because f the reputation of Dyson & the positive feedback from friends about the Dyson Airwrap, I was very hopeful about this product, but ultimtely disappointed & my hairdresser was shocked by the damage they have caused my hair. I would like to return the product in it’s original condition for a full refund, so please confirm how this can be arra

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1 year ago
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dee_kinraNew Member
asked in General discussion

Dyson Corrale - Hair straightener - Purchasing advice

Hi all not sure if I can justify spending £400 on a hair straightener. I’ve been off work due to cancer treatment and have just finished all my treatments and thought I treat myself to something I really want.  My hair have started growing after chemo. I spoke to a friend who has highly recommended I buy the Dyson hair straightener and to be honest I really really like the blue one but it’s the price which keeps stopping me from buying it even on a payment plan. Maybe in the summer I will get it when I can try and justify it to my old man.I’m so confused I really want it then I hold back due to the price as sick pay isn’t much with bill’s going up I don’t know should I just go for it or it’s not worth it some advice please 🙏 I look at it everyday I put it in my basket and then remove it 🤣 (Moderation Edit - Tags Added/Title Updated)

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1 year ago
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DayzNew Member
asked in General discussion

Supersonic - Hair dryer bought in Thailand cant be used in USA! Help!

My son bought me the supersonic hairdryer in Thailand and I bought it home (USA) and it doesn’t work. I called 3 different customer Service numbers but am getting run around. Help?!? (Moderation edit - Tags Added/Converted to Question)

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Gold Level Contributor
1 year ago
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hokieinotownNew Member
asked in General discussion

Stand for vinca blue/rosé supersonic?

Does anyone know if Dyson intends to come out with a stand for supersonic hair dryer in the Vinca Blue/Rosé color scheme? (Moderation Edit - Tags Added)

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Gold Level Contributor
1 year ago
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dendysfanNew Member
asked in General discussion

Airwrap Plug/outlet type in Thailand

Hi.  I want to buy an Airwrap in Thailand. However, I need a specific two pin round outlet. Does anyone know the type of outlets they use in Thai’s Dysons?Asking, because there are two possible type of plugs and I have no option to come to the Dyson store where I’m located. (Moderation Edit - Tags Added)

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1 year ago
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gtnRookie Member
posted in General discussion

Ordering Experience - Don't buy Dyson products at Argos

My husband gifted me a Dyson hairdryer for my birthday in December. I was over the moon when I saw the white Dyson carton under the wrapping paper, however on removing the dryer box from inside the carton I was in for a bleak surprise: the product had been replaced with a cheap, old, used hairdryer 😱Having bought from Argos, whom we thought being a reputable provider, and having collected the product from one of their Sainsbury’s stores, we were sure the issue would be resolved promptly and the missing item replaced. Boy were we wrong.Customer service referred us to the store, claiming they’d give us a refund. The store manager refused to even look into the issue, accused us of fraud and kicked us out of the store. We went back to customer service and they claimed that since the item was picked up in store they cannot offer any support and we can only deal with the store manager directly. So basically if you order on Argos online for pickup in one of their stores you do not have acces

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Stuart
Dyson Community Manager
1 year ago
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AnniebytheseaNew Member
posted in General discussion

Travel charger for straightener

Would people find a smaller travel charger useful for their straighteners?  I find the long cable really useful at home but bulky to pack when travelling especially with just cabin bags. I don’t take the docking station just the cable. (Moderator Edit - Converted to Conversation, Tags Added)

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1 year ago
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Anonymous
published in General discussion

Dyson Flyaway attachment - Feedback wanted!SPOTLIGHTED POST

Does anyone have the Flyaway attachment that goes on the Supersonic? I get quite a lot of flyaways (especially after drying!) so I am super tempted to try this out!

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1 year ago
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Kimforbes54New Member
posted in General discussion

My hair is completely broken! Did anyone else airwrap damaged or break their hair?

Airwrap has broken my hair. Anyone else had this issue. Where is see splinters of my hair in the filter. I have stopped using it for 2 weeks now.  (Moderator Edit - Tags Added)

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7 days ago
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Imren25Rookie Member
posted in General discussion

Turkey - Airwrap Purchase Help

Hello there!I am a person with a physical disability. Unfortunately, dyson stocks have not been renewed for a long time in our country (Turkey). It is not possible for me to go to the hairdresser whenever I want. So I request your help to buy dysonAirwrap 

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1 year ago
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LeximhaileyNew Member
posted in General discussion

Dyson AirWrap out of stock?

I have the first gen AirWrap in Fushia, but really want the new generation. Is there anyway to know when Dyson will put them back in stock besides waiting on an email? I don’t want to buy from another site or retailer in case it’s a counterfeit machine. TIA. 🥰 P.S. this is the ONLY tool I’ve touched since purchasing 2 years ago. Thank you Dyson for such a great product! 

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Dyson Community Moderator
Community Moderator
1 year ago
J
josetta16Novice Member
posted in General discussion

Airwrap shuts off - terrible customer service

Terrible customer service.  My airwrap just shuts off every 10 seconds and their response is to buy a new one!!  I spent $600 and it only last 2-½ years!!!  Terrible terrible customer service - I am so mad that I made a horrible investment!!!!!

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1 year ago
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Lucia2022Novice Member
asked in General discussion

Airwrap Prussian Blue Availability - Dyson France

Hello - I would like to purchase an Airwrap Complete in Prussian Blue / Copper. Please can you tell me when this item will be back in stock? I live in France - so I’m happy to buy it here or from your Uk website as it seems this colour is exclusive to the dyson website in the UK - will it also be available on dyson.fr? Many thanks, Lucia (Edited by moderator – Tags added) 

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1 year ago
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Beth1410New Member
asked in General discussion

Online advertisement for Airwraps - Discount code

Google says Dyson airwrap is $599 with code OWNERS20 but when code is added it’s $719. Very confused as wanting to purchase  (Edited by moderator – Title amended/Tags added)

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Dyson Community Moderator
Community Moderator
1 year ago
J
JamievmNew Member
asked in General discussion

Poor manufacturing of Airwrap - What can I do?

Anyone else had poor quality manufactured airwrap? Purchased brand new and taken straight out the box and cost £500 very disappointing do I need to contact dyson direct or should I just go for a refund from Currys in the UK.  Jamie  

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Gold Level Contributor
1 year ago
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