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JB-BartRookie Member

asked in Ask the Community

Support Help

I have sent my wives Air Warp in for replacement back in Oct Dyson has had the failed unit since Oct 12th. This has been 18 business days. When I have chatted with an agent to get an update on when a new one will be sent back, I get the response of you should get an email in 24-48 hours.I never get that email with a status. I have spent hours on hold to be told that they have no record of previous chats. This is very a dishearten response. I would like to find a real person that can get some answers on when the replacement hair dryer will be shipped back.Thank you

562

1 year ago

ac53Novice Member

asked in Ask the Community

Schedule rooms to be cleaned in order?

My Vis Nav and Heurist vacs are scheduled to clean daily but I’d like to be able to specify the order in which the rooms are cleaned. Other vacs can do this; is there any way I can do this with my Dysons?The main reason I want to do this is because the Vis Nav cleans the living room last and runs out of battery half way through then has to go and recharge before finishing. I’d rather it half-cleaned an unoccupied room.

582

1 year ago

VickySRookie Member

asked in Ask the Community

Help, Dyson has lost my £800 Heurist 360 that I sent for repair!

Hi, I’m desperate for some help here after a month of unsuccessful attempts at escalating the issue of my lost Heurist 360 robot vacuum. Dyson had arranged for the faulty item to be collected and returned to them as it was still under warantee. DPD collected it and have confirmed that it reached Dyson. A month later, three fruitless phone calls which included literally hours on hold and empty promises to get back to me, I am still without any idea as to what’s happened to my machine. Today I got through to customer services and asked to speak to a manager, when I was put on hold ‘for a short time’ and after a further 15+ minutes on hold I was cut off! I’m at my wits end with this. If I’d known that the customer service would be so awful I would not have shelled out so much for the piece of kit in the first place.

301

1 year ago

allancNew Member

asked in Ask the Community

v15 seal

Hi - I have just used my new v15 for the first time and this seal was in the bin when I emptied it. It’s about 3 cm in diameter, the top is plastic and the black part is foam. Can anyone tell me where it fits on the vacuum? Thanks!

2451

1 year ago

PeterQRookie Member

asked in Ask the Community

Fault in cordless vacuum

Hi, my dyson cordless vacuum has an issues; the vacuum thinks there is a blockage in the suction pipe and will not turn on properly, there is nothing trapped inside any part of the vacuum

1114

1 year ago

chrisoutrageNew Member

asked in Ask the Community

gen5detect Bin part number (not outsize)

I accidently lost our gen5detect bin down the trash shoot. I cannot find the bin part number for a normal (non-outsize) gen5detect bin. Anyone know the number?

282

1 year ago

G M SandersonNew Member

asked in Ask the Community

Cyclone v10 not working

I have a Dyson v10 animal. It’s out of warranty and has stopped working. When I press the trigger to start the unit it just makes a single ‘boing’ sound. The battery is fully charged and has 3 lights indicating. I’ve check for blockages all over and partially stripped the unit down and can find no obvious faults. New motors are very expensive and don’t want to buy one if that’s not the problem. Any assistance would be appreciated !!. TIA

6982

1 year ago

Tiger17Rookie Member

asked in Ask the Community

V15 Detect Total Care Black

Hi guys,Since Dyson is having lots of models and sub-models, I am really confused. i have found a V15 Detect Total Care Black and would like to know if there is any difference between this one and the V15 detect absolute (not considering the accessories). does anybody have the total care black one? Any opinions? link with the product:https://www.dyson.co.uk/vacuum-cleaners/cordless/v15/detect-total-cleanthanks!

992

1 year ago

LutryvesNovice Member

asked in Ask the Community

Sorry, we can't connect to the Dyson network

I changed phone and now each time I try to connect to my dyson account I got the following message:“Sorry, we can't connect to the Dyson network, we are working to fix this. Please try again later”This happen before I could even enter my password.The support cannot help, they claim it should work. I created several new accounts, deleted and re-installed several time the app but it still does not work. It has been a month now and the pity is that I cannot change the schedule of the machine, since I need the app….FYI, I have no VPN, etc… etc… If somebody could help, that would be much appreciated, this drives me crazy and it seems I am the only one having this issue (I could not find anything on the web).

14886

1 year ago

ulrichburkeNew Member

asked in Ask the Community

Does the Dyson vacuum/hard floor washer wash hard carpets too?

Dear Anyone.Joined because I saw a YouTube ad. of a Dyson cordless vacuum that let you change heads and wash a lino floor. I don’t have lino - apart from a little bit near the kitchen sink - but I DO have very hard, short-haired (sorry if there’s a better term for it I don’t know!) carpet all over my floor that’s gotten grubby over the years!As it’s hard and not soft plush carpet, would that Dyson be able to wash it with its lino head on? And if so - I missed, on the YouTube ad., what it was called - could anyone give me a serial number or something so I could look it up on the website here and find out more about it?Thanks in advance,Yours respectfully Chris.

2531

1 year ago

genechi8New Member

asked in Ask the Community

dirty water tank is empty

after use dyson v15s detect submarinedirty water tank is empty how do I fix? Thank YouGene Chi

1481

1 year ago

babymattieNew Member

asked in Ask the Community

Hairdryer not working after Europe trip

Hello - I just came back from Europe. I tried plugging my US bought dyson hairdryer into an adapter in Europe and nothing happened. I didn’t think much of it until I got home and now it won’t turn on even the US. Did I fry it? If so, can that be repaired?

11891

1 year ago

Brenda wilsonNew Member

asked in Ask the Community

DYSON V6 FLUFFY

CAN I PURCHASE DYSON CYCLONE INTERNAL BIN FILTER FOR DYSON V6 FLUFFY. THANK YOU

151

1 year ago

GavtechNew Member

asked in Ask the Community

battery possibly swapped 🙈

Hello guys. Cant belive this but.. may have been scammed but not sure. Someone from Facebook marketplace came to my house to buy my v11 that I no longer wanted, and he also came with a v11. He came in and played around with the batteries a bit and I was watching him. He then said OK great, BACS OK? I said no, cash only please. He then left and hasn't returned. Silly me, perhaps. Although he does a have a genuine ltd company.I did register my product when I first bought it. How can I tell if he's swapped the batteries? Will dyson be able to tell me, having registered the product? As in, codes on battery perhaps. TIA

191

1 year ago

BmmcgarNew Member

asked in Ask the Community

Pure hot+cool turns off when reaches set temp but never kicks back on when temp drops. What am I missing? Is there a setting for this?

I have my machine set at 72 and the room is approximately 68. When temp is finally reached the machine turns off. I’ve waited and waited but it NEVER turns back on! What am I missing? I have the HP04. Thanks.

831

1 year ago

RoisinRookie Member

asked in Ask the Community

Escalation Procedure Ireland

I bought a Dyson Cyclone V10 Animal extra from an Irish retailer on the 07/05/2021 and registered it with Dyson a few days later. Today I attempted to trouble shoot as the machine no longer holds charge. I received this message ‘ We may not have online support content available for this machine, as it has a serial number from another country. However, we can still help you over the phone, so please call us on 01-475-7109 or live chat with us now. I did exactly as suggested and called the above number. I spent over 20 minutes on hold and the call was then answered by and agent who put me on hold again after asking some questions and eventually I was cut off after 46 minutes! I am extremely frustrated and do not want to waste another hour of my day on hold. I bought this machine as my previous dyson lasted 10 years but this mornings experience has left me wondering how exactly do I get support from Dyson? (I was disappointed that my vacuum cleaner is giving me problems after just 3 years

932

1 year ago

ÖnderNew Member

posted in Ask the Community

Dyson Turkey - Incompetency

Hello,On 02/11/2023, I bought an airwrap product from Istanbul Emaar Square dyson demo store, telling your sales representative friend Enes that I wanted it to be the same color as the hair dryer in my house. Since the color code of my previous product was Q4, he naturally looked at the system and gave me the product with the color code Q4. When I came home and opened the box, I saw that the product in question had nothing to do with the product in my home. The product I have at home is dark blue and its metallic part is copper-like, but your new product with the same color code is much lighter and looks like a powdery pink. When I asked him to replace it with a Prussian blue product so that at least the copper side would hold, he contacted some of his managers and gave a negative response.As a long-term user and customer of your brand, I have been victimized as a consumer. I have been using the Animal Pro vacuum cleaner, hair dryer and most recently the airwrap I bought as a gift for

2451

1 year ago

FedorNew Member

asked in Ask the Community

V8 Animal+ battery issues

Good day,Due to my Dyson V8 Animal+ (Serial:) battery become dead after 2 years of usage, I’d like to exchange battery with new one Genuine Dyson Battery E.As I have doubts that it will work properly even after battery exchange, please confirm after exchange with new Dyson battery, vacuum cleaner should continue to perform same as new Dyson (in terms of duration on 1 full charge) up to 40 min? Thanks and Brgds(Moderation Edit - Sensitive data removed)

4471

1 year ago

llewNew Member

asked in Ask the Community

Guarantee on replacement battery

Just purchased a replacement battery - how or where do you register for the one year warranty or is c copy of your purchase order sufficient to claim if required? Thanks(Moderation edit - sensitive data removed)

4211

1 year ago

RallyNew Member

asked in Ask the Community

filter cleaning ring on the Supersonic

Good evening, newbie here! Does the Supersonic Hairdryer come with the O Ring to clean the filter or should I purchase separate? I have watched some cleaning videos where people say they have received it and also a spare metal filter cap( mine doesn’t even seem to be removable completely) for the record I have the Blue/ pink version and I am based in the UK. Purchased from John Lewis. Thank you Rally

24601

1 year ago

Nigel1976Novice Member

asked in Ask the Community

Dyson Black Friday offers

Dyson Black Friday offers launched in the UK today (1 November.) The vacuum cleaner I am looking for (the V12) is not among the discounted offers. Based on what has happened during previous Black Friday sales, does anyone know if the range of discounted products is likely to change during the sale period with new products being added later, or is range we can see today going to remain unchanged during this year’s sale?

631

1 year ago

BazNovice Member

asked in Ask the Community

Trouble contacting Dyson UK - Any Update?

I had had 3 unsuccessful interactions with Dyson customer service by telephone and live chat.I have been given incorrect information regarding email address for business use only and what’s app address that no longer functions .Can anyone help

1928

1 year ago

T944Rookie Member

asked in Ask the Community

V11 Absolute - Red rubber inner ring and plastic ring fell out of dust collector when I emptied it.

Red rubber inner ring and plastic ring fell out of dust collector when I emptied it.Machine seems to still work. What does these rings do and are they important?

67962

1 year ago

dita.stNew Member

asked in Ask the Community

My Dyson HP09 blows cold air while not heating - Is this right?

Hi! Yesterday I received my Dyson HP09 and I noticed something that's in may opinion is odd. Unfortunately Dyson doesn't support App in my country, so I have limited features using only remote. Everything works good, heating sistem is working, but when it stops and just purifies the air, at some moments it starts to blow cold air. Is there are any option to turn off the cooling function? Because right now it's quite cold where I live and the cold air is the last thing I want in my house. Can I fix this?Thank you in advance,D.

14801

1 year ago

VjainNew Member

asked in Ask the Community

Cashback from cashrewards is not provided - Any Ideas?

I have purchased a Dyson Pure Hot + Cool™ purifying fan heater. Dyson provided a cashback offers via Cashrewards dot com and I used that to purchase this device so that I can receive the cashback. However my cashback is declined and Cashrewards customer service rep has mentioned that Dyson has determined that this transaction hasn’t come from Cashrewards and thus declined my cashback. I am quite a frequent user of cashrewards and have used it properly all the time to get cashback from different retailers. It’s some glitch on dyson end and they are not accepting the cashback. Has anyone else have got similar issue. My original item was also faulty, and Dyson replaced it and created a new order with $0. But because they took the original item back is it because of that their system is considering it as return and not honoring the cashback and providing some reason. I am not sure but due to some issue in Dyson system’s they are not tracking cashback which is not fair as you get once a whi

941

1 year ago

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