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General discussion

Got a query that's pretty general about your Dyson air treatment machine? Get an answer from the Community here.

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212 Posts

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cweinfeld10Novice Member

asked in General discussion

Dyson HP07 treat asbergillus penecillium mold?

Hi,Had a recent air inspection and the living room is coming back with higher levels (twice that of the bedrooms) of asbergillus penecillium which is a common mold spore. just bought the Dyson hp07 and system is indicating air quality is good. Does this system help get rid off these mold spores? Right out of the box it says air quality is good.

6 months ago

MESSIAHNew Member

asked in General discussion

Dyson AM05 Display Error E8

Recently, my Dyson AM05 started displaying an "E8" error code on its screen after few minutes when heating mode is on. Cold mode is working normally without any issue. I’ve noticed there is only one side of heater is warming up and second one is always cold. Initially, I wasn't quite sure what this meant, and unfortunately, the user manual doesn't provide much information about specific error codes like E8. As a result, I'm a bit stuck as to what steps I should take to resolve this issue.

18 days ago

James the angryRookie Member

asked in General discussion

Feedback on ordering a purifier filter

I’ve been trying to order a new filter for my air purifier. The web site is broken in various ways. The only way there seems to be a way to have a voice is to come here and jump through hoops to set up and post here.Why can’t they just see I’ve got an email registered and have bought a device. Then filter on those emails. Giving regular customers a chance to email directly rather than only the oh so much more important “business customers” who get a direct email.Use the phone some say. I don’t use phones. Phobic, disabled, don’t have one, whatever my reasons.No easily found snail mail address for me to complain formally. Though at the cost of a stamp these days who’d bother.So finally I managed to a filter. Hopefully it’s the correct one. Just one of the things on the site is how confusing it is to order the correct filter. Seems the last one I ordered was not the correct model but still fit even if the “replace filter” indication on the little screen didn’t recognise it. Sadly Dyson a

1 month ago

GeogianaNovice Member

asked in General discussion

Air purifier TP007 doesn't work properly even after revision in authorized service

I bought an air purifier TP07 in Romania and noticed that it didn’t do anything, I could not feel any improvement in air quality and sent it to service. They replaced the engine and it is the same, moreover, I used the purifier while cooking and now it circulates back the air smelling like food. The authorized service in Romania is not reliable, a lot of people complain about it, it has 3.5 on Google review and the customer service from Dyson Romania is not very friendly. I am seeking a global support from Dyson because I paid a good amount of money for a machine that is now standing in a corner. It is really unacceptable and frustrating as I made a financial effort to purchase a machine that would actually improve air quality. Not mentioning that the cooler has a lower performance than the cheapest ventilator on the market.

9 months ago

KaelanBronze Level Contributor

asked in General discussion

Can I have the Airflow rate and Watts for the HP09, TP09 & HP07 please!

Hi Dyson Community, I would like to know the Wattage and airflow numbers for your HP09 TP09 ans HP07 HP09: Watts ?, Airflow ? HP07: Watts 40W on Speed 10 (no Heat). 1800W on Speed 10 (Heat 27c), Airflow? TP09: Watts ?, Airflow ?

7 months ago

ChoranNovice Member

asked in General discussion

PH04 Smell & Baby - Any recommendations?

The PH04 is in our baby’s room, hints the neurosis about it.We put the machine in baby’s room because of the new furniture etc., and since, the room always smells a little like sweet plastic. I thought it was a mix of new baby stuff and diapers (gross), but the other day I sniffed the air purifier, and it’s the air coming out that smells! Once I took the purifier out, smell gone. I took the machine to the local Dyson store and they said it’s likely from the plastics in the machine and smells that are tightly trapped in there from manufacturing overseas. Thoughts on this? The machine’s filter was replaced last month, so that’s not the issue. Is this a health concern? I want to make sure the air baby is getting is legitimately clean. (Moderation Edit - Tags Added)

1 month ago

LodiNew Member

asked in General discussion

what is the difference of Dyson purifier HP09 to Gen 1?

I've been interested in purchasing one of the cool/heater fans but I'm not quite sure about the difference of HP7A, HP09 and the Gen 1. If you can share your thoughts that would be gladly appreciated.

6 months ago

SawsensaadNovice Member

posted in General discussion

Tobacco Smoke removed by Dyson air purifier

Hello Dyson community! I’m wondering if anyone has experience using a Dyson air purifier to deal with smoke drifting from downstairs to upstairs in the house. My husband smokes in the living room, and the smoke tends to travel upstairs into the bedrooms. Can the Dyson air purifier effectively help reduce or eliminate this issue? I’d appreciate any insights or recommendations. Thanks! (Moderation Edit - Tags Added/Title Updated)

7 months ago

iBag993Rookie Member

asked in General discussion

Dyson Pure Cool Cryptonic TP06 purifying fan - Filter Life

I got my purifying fan mid April 2020. I have never changed the combi filter and today, after +3 years of daily use 24/7, it’s at 39%. Is this normal?

8 months ago

petey105New Member

asked in General discussion

Using Hot +Cool HP09 as room heater

Once the target temperature has been reached how far must the temperature fall before heater re-starts. that is, how sensitive is the thermostat. will heating restart after 1 degree fall or 0.1 degree fall.When maintaining room temperature will a lower gentle heat be applied or the the full 2kw.

9 months ago

JaySilver Level Contributor

posted in General discussion

Still see the old "Link App" on the new app!

Hi,Just to let your IT team to be aware, some parts on the MyDyson app is still showing the old QNAs. This is what I have found, and it would be great if this is updated on your next release as well.Pathway to this menu is,"Main Page -> Click Menu(The one with three bars)→ Help and support → Using the MyDyson App"and you would find this page. Also, the same page in most languages were written as Link app.Please check the attached screenshot and hope this would get someone’s attention!

1 year ago

Heyhey88Bronze Level Contributor

posted in General discussion

Big difference between HP04 and HP07/09 Sensors

The sensors between the older HP04 and newer 07/09 seem very different in terms of sensitivity and what is detected. I’ve noticed that the 07/09 is extremely sensitive to VOC and takes a long time to come back down whilst not registering NO2 at all. Where as on the 04 as soon as I open the door NO2 spikes (living near a main road I’d expect it to) but VOC doesn’t spike or remain for long when using perfume etc.. See screen shots as an example of NO2, 04 and 07 in the same room. Anyone else seeing this? (Edited by moderator – Tags added)

1 year ago

HansNew Member

asked in General discussion

Minimum Air Speed

I have a Dyson Pure Cool.Is it possible to set a minimum air speed?For example, as it's hot at night I want it to blow at air speed 2 all night unless when it detects something for which it needs to go to a higher speed. And after it clears the air it then settles back down to the minimum speed 2. But not below that.(Edited by moderator – Tags added)

1 year ago

PeteRepeatNovice Member

posted in General discussion

Angle when Oscillation stops

Why does the fan not go back to zero angle when the schedule changes from my day mode to sleep mode where it stops oscillation? Having the fan stop randomly at the angle it was when the schedule occurred is taking away the appearance of the fan plus can create drafts in unwanted directions seeing it just points anywhere. (Edited by moderator – Tags added)

1 year ago

PetraNew Member

asked in General discussion

kristoferNovice Member

posted in General discussion

Where to place the Dyson PH04 for 2 Rooms - Suggestions welcome.

Hey there,I would like to get the Dyson PH04 and use it for both our bedroom and our son's bedroom/nursery. Since we live in an old building, the air quality is often not like in a new building. The air is sometimes too dry (especially on warm days) and there is also an occasional smell of old wood/dust. The bedrooms are right next to each other and separated by a door as shown in my drawing. Where would you most likely place the PH04 so that it purifies/humidifies the air in both rooms? What I'm also a bit concerned about is that the soon to be 3 child will always play around with the ph04 if it gets in the way too much. maybe you have some nice tips?Thank you in advance for your opinions/answersKristofer

9 months ago

zlebNew Member

asked in General discussion

Wrongly bought TP04 filter for TP07. Combi vs Dual filters

Accidentally bought Dyson Glass HEPA Replacement Filter For Dyson Pure Cool™ Tower/ Desk (For TP04/DP04), but I have a TP07 unit.It fits a little bit weird but could probably work if i push it. Will this be okay? (Edited by moderator – Tags added/Title amended)

1 year ago

GP858Rookie Member

asked in General discussion

Dyson Hot + Cool Purifier clicking on oscillation - Suggestions?

Currently on our 4th unit since May 2023. First unit had a faulty remote, would need couple of presses before the fan registered some of the buttons. Replaced the battery. Same issue. Everything else with the fan worked fine. Dyson couldn't send us a replacement remote for some reason and could only swap out the whole unit. Second unit remote worked fine. BUT the fan itself was faulty. Had it running on cool, low speeds with oscillation for about 3-4 hours when it started making a clicking sound. Turned off the oscillation and the clicking sound stoped. Nothing was obstructing the unit/base and it was on a flat level floor. It hasn't been knocked etc. Dyson arranged a swap as they said it couldn't be repaired. Third unit. Had the fan running on cool, low speeds with oscillation, after 3-4 hours it started making the same clicking sound on oscillation. This time Dyson only offered a repair, so off it went. Once with Dyson, turns out it couldn't be repaired and a replacement unit was

8 months ago

kakatc84New Member

asked in General discussion

Dyson HP04 filter issues - Combi vs Standard

Hello! I’m new to this forum because this is the first issue I’ve had with my Dyson (I have 3 different). I have an HP04 - Dyson Pure Hot+Cool. We bought this machine in 2019 -used it everyday - changed the filters when required and all was fine until the last filter change. I ordered a new filter, through Dyson, tried to install it and it’s not recognizing. To clarify things a bit - originally this machine had a (for lack of a better term) 2 system filter. You first put in the charcoal and then the other one went in front. Well, Dyson changed to an all in one filter and since then it gives me an error for the 2nd filter. I’ve called the support desk - who told me to take it in to the service center. I did that and I was told it needs a new motherboard and the motor was blown. WTH!!! This machine is only 3 years old…. I’ve reset it several times and every time it appears to be looking for the 2nd filter! The fan still works although I’m not sure how - since the service cente

1 year ago

CharlieNew Member

asked in General discussion

How much energy does the Dyson Purifier Hot+Cool™ Formaldehyde uses?

1 year ago

Scott1302New Member

asked in General discussion

Dyson Purifier - Autoreact connection issue

Good evening, today I purchased the “dyson purifier hot+cool auto react (HP7A). when trying to connect to my phone, I was told to hold down to the power button for 5 seconds to activate the wifi, however nothing happened. many recommendations? thanks

1 year ago

IrinaNew Member

posted in General discussion

Cross boarder exchange - Terrible service

I need help with the company's inaction.I bought my styler Dyson on April 2023. In Hong Kong I live in Phuket and my styler work LESS than 1 month. After that it’s don’t work.already I try to fix my problem 2 month. No one don’t want to help me in this world company. In Thailand they don’t fix it, and don’t move it to Hong Kong to fix or change for new one!I have all bills and screenshots in messenger’s. And I urge the company's management to contact me and solve my problem

10 months ago

DomRookie Member

asked in General discussion

Suggestion - Kitchen extractor fan

Hi, is there any news on whether there are plans to produce a kitchen extractor fan? Either vented or recirculating? (Edited by moderator – Tags added)

1 year ago

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