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1254 Posts
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maclfamRookie Member
asked in Ask the Community
How can remove a vacuum from my 'MyDyson' account?

We had a DC25 vacuum that we used for years. For various reasons, we replaced with a cordless V10 and I have given the DC25 away. Is there a way to remove it from the MyDyson profile?(Edited by moderator – Tags added) 

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Stuart
Dyson Community Manager
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
12 Dyson styling tips for the festive seasonFESTIVE STYLING TIPS - HAIR CARE

From diagnosing your hair type, taming flyaway frustrations, through to maximising your look. We think we’ve found the best article for our community members this festive season and beyond.  Dyson Hair Care Engineers and Styling Ambassadors come together to offer advice for ending the year on a healthy hair high. Read through their styling secrets and learn how to keep hair healthy during the holiday season and into the New Year.Read the full article on our newsroom - 12 Dyson styling tips for the festive season.Do you have your own tip on securing that seasonal look? Share these in the comments below.  Related community articlesDyson Lead Stylist Amy Johnson’s top styles for seasonal celebrationsDyson Supersonic™ hair dryer - Styling guidesDyson Corrale™ straightener - Getting the look you wantDyson Airwrap™ multi-styler - Achieving your style 

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Stuart
Dyson Community Manager
2 years ago
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Anonymous
published in Ask the Community
Festive Decoration - IdeasSPOTLIGHTED POST

Hello everyone!My dear darling wife is Dyson mad!This year she’s planning on decorating the Dyson’s for Christmas! Tinsel wrapping on the cordless dock, a bauble between the purifier amp!We’d love to hear and see what others have done in previous years or are even planning this year! Kirby 🎄🎄🎄 (Converted to Featured Article)

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2 years ago
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GatisRookie Member
asked in Ask the Community
Dyson App - Showing as not available in my region

Unfortunately Dyson app isn’t available in Latvia. Error - App not available in your reagion. How to deal? Needed for dyson tp09.  (Edited by moderator – Tags added/Title amended) 

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2 years ago
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andyarbonNew Member
asked in Ask the Community
Dyson V7 Motorhead Sometimes Not Charging Properly

My title pretty much explains the issue. I have a Dyson V7 Motor Head, recently it started not holding charge but only sometimes. Sometimes it charges to full capacity and I get 20 to 30mins cleaning out of it as I have always done so I know the battery is still good. However, sometimes it seems to charge (takes just as long with lights on in the charger) but then claims to have run out of charge after less than 1min of use (stops running and blue light flashing). This seems to happen almost every-other time I go to use it, there is no one else in the house so I know no one else is using it, any idea what could cause this?

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Charliebrown
Gold Level Contributor
2 years ago
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eurimeRookie Member
asked in Ask the Community
Contacting Dyson for repair - Mailing My Dyson

Hello,Are there any steps that are necessary to mail in a Dyson vacuum to a service center for repairs?Will it cost us money to mail it in or is there some label we can print to put on the package. Thank you (Edited by moderator – Tags added) 

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2 years ago
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KatrinaCNovice Member
asked in Ask the Community
New Airwrap Accessories

I ordered one of the new Airwrap Long Barrels on August 3rd and have still not received a tracking number.  Why is this taking so long?

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A
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
How to: Take control of pet allergiesTIPS - CLEANING

Experiencing allergic reactions to pets can be difficult to manage. Fortunately, there are several approaches to help improve your allergen exposure. With tips and specifically designed machines, reducing exposure to pet dander and particles can help you to reduce symptoms.Our experts have answered some of what we believe to be the most important questions, as well as providing information to help those that are struggling the most to understand the sources of pet allergens. These cover:What causes pet allergy symptoms? Which animals cause pet dander allergies? How to ease symptoms Socialise outdoors with pet owners Clear dander efficiently What if you’re an animal lover?Read the full article on our Newsroom by clicking on the ‘How to help take control of pet allergies’ link.

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Stuart
Dyson Community Manager
2 years ago
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CiaranKRookie Member
posted in Ask the Community
Very Bad Customer Service - 8 weeks waiting on a Part

Hi,How do you make a compliant? I have spent 8 weeks on WhatsApp and Phone calls.  Wrong replacement head sent out Then a Connection Piece sent out - Didn’t fit I have now been onto 3 different CSR, all promised the correct part will be sent out. Nothing has arrived Thanks

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2 years ago
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adf1729DyNew Member
asked in Ask the Community
Up-top tool - Accessories

I have a Dyson Small Ball Allergy corded upright vacuum cleaner.I want to buy the up-top tool ,https://www.dyson.co.uk/support/journey/tools/917646-01.Will the up-top tool fit my model? It is not clear (to me) from the pictures and descriptions whether it will lock into the end of the hose.

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2 years ago
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MartinkakRookie Member
asked in Ask the Community
My refurbished V11 stopped working after a year

I bought my V11 7/21 as refurbished. I registered it online right away. I have a small space and needed something powerful but small. It is not as powerful as my old Electrolux, but I like a space saver. I used it 10 min max three times a week. Battery is always full when returning to a charger. 4 months ago the vacuum started working by itself when I removed it from charger and stopped only when put back . Not responding to me pushing a switch. A month ago it died . Not charging, not working. The Dyson suggested sending me a new battery. A couple days later, I received an email saying: Thank you for registration your Dyson, your warranty expired 01/04/22. I registered my vacuum 7/21 . Got email about registration today, because I need help with not working item. Originally it says 2 years warranty. Anybody has a similar experience?

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2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Community Newsletter – October 2022COMMUNITY NEWSLETTER

Welcome to October’s edition of our community newsletter.As with every newsletter, I like to start off by welcoming all our new members, those that are returning and to everyone that’s still considering joining us. It’s truly great to have you here. From the moment you hit the homepage, interact with articles, leave likes, a comment or simply create your own topic, it all help! Keep up the great work. Let’s make a start…  Message AutomationAnother exciting feature comes to the Community this month, automation of our onboarding communications. We’ve now able to automate messages to our registered members at set intervals, after a 30-day and 90-day duration. These messages have a slightly different purpose for us, however. We’re focusing on engagement through highlighting some of our top trending areas and discussions. We believe bringing attention to these spaces will help when/if our members find themselves posting a question or responding to one.Keep a look out in your community inbox

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Stuart
Dyson Community Manager
2 years ago
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StepperRookie Member
asked in Ask the Community
Cordless - Battery immediately drop first digit on trigger pull

Is it common for a full charged battery, about six months old, to immediately drop the first digit on trigger pull? (Edited by moderator – Tags added)

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Silver Level Contributor
2 years ago
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RoccoPRookie Member
asked in Ask the Community
PH03A vs PH04

I know the PH03 does not purify Formaldehyde as the PH04 does but does the PH03A purify Formaldehyde?  I’m asking this because I was told at a Dyson repair shop that the PH03A is just a PH04 without the WiFi board.  Is that true?  If so then the Formaldehyde processing should be there.  Can anyone confirm this? —Rocco—

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J
Silver Level Contributor
2 years ago
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abhayjeetsehdevNew Member
asked in Ask the Community
AQI report

Hi, Is there any way to download the online Air Quality Monitoring system report from dyson-Air Purifier? I want to see the trend of AQI in house.  (Edited by moderator – Tags added) 

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2 years ago
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JeffroRookie Member
asked in Ask the Community
V11 Cordless Absolute Vacuum - Power switching off/on

I have owned a V11 for 3 years and it has just started to give me problems.  It was initially cutting out and not charging, I followed the steps on the Dyson Support pages and concluded that I needed a new Main Body & Cyclone, which I purchased about 2 weeks ago.  Everything seemed fine for a week but was not charging correctly so I have replaced the battery only today.  It is not charging properly - the blue LEDs come on for approx 10 seconds then go off for approx 20 seconds then come back on for 10 seconds and this cycle just repeats itself.  I have removed it from the charging holster and plugged the charger into the V11 directly but it is still the same.  Can anyone suggest what the problem might be? (Edited by moderator – Tags added) 

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2 years ago
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kaisanzzzNew Member
posted in Ask the Community
Thoughts on UV sanitisation feature on the Dyson 360 Heurist?

Hi, am a new user. With the outbreak of Covid19, been seeing alot of advertisements of the sale of UV sanitisation robots. Am a proud owner of the Dyson 360 Heurist, but was just thinking if it be a great idea if there is an addition feature of UV sanitisation added to the robot. What are your thoughts? (Edited by moderator – Tags added) 

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Stuart
Dyson Community Manager
2 years ago
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HarleyGuyNew Member
posted in Ask the Community
DC4 Animal - Ordering Spare Parts

Hello all, I’m very good at repairing Dyson vacuums. I have 14 various models right now. However, I’m a bit of a klutz and in trying to clean my DC14 Animal, it slipped and cracked the cleaner cover. I can “weld” it and repair it that way but I’d prefer to buy a “used” cover. Mine says DC14 Animal on the front. It’s medium to dark grey and I’d like the exact replacement if anyone out there has one they’d like to sell at a reasonable price. Thanks! (Edited by moderator – Tags added) 

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2 years ago
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queondagueroNew Member
posted in Ask the Community
multi floor 2 on tall/thick carpet

We have a dyson multi floor 2, less than one year old. It works fine everywhere except on one rug in particular, which is too thick or too tall. The head does not spin when vacuuming the rug. Without the spinning head, dirt just stays trapped in the carpet. I tried vacuuming the rug with just the wand but it’s very time consuming and doesn’t clean as well.I saw a video on YouTube where a guy improvised by putting some orings around parts of the plastic head. This just seems ridiculous to me. I bought the “multi floor” model because I thought it would work well on all of the types of floor in our house.How can I get the multi floor 2 to work properly on our tall/thick carpet without hacking it?

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2 years ago
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dwondaRookie Member
asked in Ask the Community
Dyson product reviews…

Hi everyone, was hoping someone could tell me how I could write a product review on Dyson’s website. Thanks!

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2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Inside Dyson
Inside the filtration system of Dyson's air-purifying headphones

Dyson's two-stage, sealed filtration system removes city fumes, viruses and 99% of ultrafine pollutants from the air you breathe.¹ This was a spectacular challenge. To take a huge filter and decrease its – without compromising on performance – is not easy. We had to go right back to the drawing board. But as a result, our activated carbon filter absorbs volatile organic compounds and gases found in cities and an electrostatic filter captures viruses and 99.95% of city pollutants and allergens, down to 0.1 microns.¹ From home to city, Dyson engineers continue to pioneer in the filtration space.Watch the ‘Inside the filtration system of Dyson's air-purifying headphones’ video by selecting the corresponding link. YouTubeThe Dyson YouTube channel hosts a vast array of content, covering not just help and and support, tutorials and tips, but review, and short videos looking at how our technology works, uncover the science and engineering that makes our machines different.Simply use the on-sc

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Stuart
Dyson Community Manager
2 years ago
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WillieWattNew Member
asked in Ask the Community
Broken part on Ball Animal 2

Broken partHi, I’m trying to identofy this part which has broken on my Ball animal 2.  Any ideas? (Edited by moderator – Tags added) 

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2 years ago
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ChoranNovice Member
asked in Ask the Community
Reading Calibration Question - VOCs

Hello, We are monitoring VOC levels in a certain room since painting 3 weeks ago. Last night after closing the windows, the VOC readings in the room shot up to 5 and HCHO was 0. I tried to adjust the fan speed on my app and accidentally powered off the machine, but I immediately turned it back on. Since it was turned off though, for the past 8 hours the VOC levels have been 0 and the HCHO levels went up to .020. Why is it telling me no VOCs are present now but Formaldehyde is? I am confused and this makes me not trust the machine, which we are using to monitor our future nursery. We are using the PH04 model.  (Edited by moderator – Tag and Title amended)

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C
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Inside Dyson
Step inside Dyson's secret Robotics LabROBOT

We’re supercharging our robotics ambitions to bring advanced technology into homes. Our Dyson-designed robots are undergoing extensive testing, so we can develop robotic technology and autonomous devices capable of household chores and other tasks. Take a peek inside our Robotics Labs and see a glimpse what we’re working on.Watch the reveal video by selecting the ‘Dyson’s secret Robotic lab’ link.For a further glimpse of secret robot prototypes, watch our video from the International Conference on Robotics and Automation in Philadelphia. YouTubeThe Dyson YouTube channel hosts a vast array of content, covering not just help and and support, tutorials and tips, but review, and short videos looking at how our technology works, uncover the science and engineering that makes our machines different.Simply use the on-screen search option or navigate through the playlists to start viewing. 

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Stuart
Dyson Community Manager
2 years ago
A
Anonymous
posted in Ask the Community
Above and beyond customer service

Hi everyone! I just want to say a massive thank you to Dyson UK for excellent customer service.My in-laws had a problem with the head on their vacuum, and although it was just out of warranty they very kindly replaced it within a week.To see this level of trust from a brand these days is huge in my book, especially when considering the cost of living crisis for so many people. A big thank you from one very happy family. 

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Charliebrown
Gold Level Contributor
2 years ago
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