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StuartStuart - Dyson

published in Ask the Community

How to: Register your machineTUTORIAL

Registering your machines and unlocking your exclusive benefits has never been easier. The MyDyson™ experience has been updated to support you with everything you need, all in one place. There are various new benefits personalised to your machine, including how-to guides, support and troubleshooting, and the ability to easily locate and order spares and accessories.To get started, select from either the web option or our exciting new MyDyson™ app.If you’ve already joined MyDyson™, simply download the new MyDyson™ app and enjoy the experience, on the move, any time of the day. For anyone that already has the Dyson app, with auto-update enabled through the App store, your existing version will update automatically. MyDyson™ – Dyson websiteJoining MyDyson™ and registering your machines gives you instant access to how-to guides, tailored support and more. And it's quick and easy. Follow our ‘Machine registration’ link to get started. MyDyson™ app – Apple and AndroidThe MyDyson™ app will b

11500

1 year ago

StuartStuart - Dyson

published in Tips and tricks

Air Treatment: Three benefits of replacing home air purifier filters regularlyAIR TREATMENT

Air purifiers help improve indoor air quality by trapping dust, allergens, and other visible and microscopic particles floating around your home. In order for your air purifier to work properly, it needs a filter replacement on a regular basis. Many air purifiers will alert you when the filter needs changing, either on the machine itself or with a connected smartphone app. By properly maintaining your air purifier and replacing the filter at regular intervals, you'll continue taking advantage of cleaner air at home or at the office.In this article we take a look at why filters need to be replaced, how often and how you can recognise the sign of a expired filter. Why do home air filters need to be replaced?According to the U.S. Environmental Protection Agency, we spend approximately 90% of our time indoors, and indoor air quality can be five times worse than outdoors due to the concentration of pollutants. Indoor air pollution is made up of small particles like dust, dander, bacteria, a

4951

1 year ago

GKNCVRookie Member

asked in Ask the Community

Invoice Problems - Dyson Turkey

Dear Sir,I bought my 3rd dyson product from Dyson Turkey operation. ( https://www.dyson.com.tr/) on 28.May 2023.I bought it for my company and gave my company informations for invoice. They didn't send my invoice. After 1 month later i asked my invoice and they send. My invoice was written wrong information. I contacted Turkey operation of Dyson they accepted their mistake but didn't solve my problem. Now they are not solving my problem. Is it my fault to trust Dyson company?I have no choice but to report this to you. I lost money because of the wrong invoice and amateurism does not suit Dyson company. The word Dyson used to mean quality to for us, but now disappointment.Best Regards

964

1 year ago

robbielewis98New Member

asked in Ask the Community

New Dyson repair, still having issues - Melting smell

Hello,I recently had my Dyson hoover repaired and was using it today for the first time since getting it back. There’s not a bad sound coming from it but there is bad strong smell, almost like melting plastic that can be smelt throughout the house. Does anyone have any idea what could be going on?Thanks in advance,Robbie

2262

1 year ago

jgoldbergusRookie Member

asked in Ask the Community

Help with dealing with customer service for broken hair air wrap

Hi I am very upset as I just got off with customer service and they were very unhelpful!!!!My air wrap is not working and it was given to me as a gift from my mother who has passed. They are unable to find the serial number, they claim. They said I need proof or purchase, which I do not have. What do I do, this was a gift and an expensive one, I have all the parts, the manual and it’s not turning on! This is awful. How can such a well known and well respected company not be willing to help???any suggestions would be greatly appreciated.jgoldbergus

5833

1 year ago

RebeccaENovice Member

posted in Ask the Community

Issus with getting my Dyson collected for a refund - Suggests on next steps?

I bought an airwrap on 26th May, requested return on 28th May. It is now 10th July and I have received boxes to pack it in that have never been collected. I have been promised Freepost labels that have never been sent. I am at a loss and can only assume that Dyson is facing bankruptcy and holding onto my funds. I’ve emailed the directors and received no response. The boxes I’ve received to return the Airwrap are large enough for me to sit in holding the small Airwrap. This is a nightmare - what do you advise?

4956

1 year ago

RebeccaENovice Member

asked in Ask the Community

Is WhatsApp hacked?

I anm into 4th week of trying to return an Airwrap. So far received a box large enough to live in with an exchange label attached instead of return- this was not collected. Then a driver brought a laptop box and requested I tip contents from original Airwrap packaging into it as box was too small for an Airwrap box.. Now expecting return collection end of this week, hoping 3rd time lucky.Today received a WhatsApp message requesting I send a message to continue conversation regarding return, my response resulted in a WhatsApp alert that ‘This business worked with other companies to manage this message’. Has the Dyson WhatsApp channel been hacked and do I need to take remedial action? If so, what action? If not, what other companies now have my details? (Moderation Edit - Tags Added)

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1 year ago

CalvinNew Member

asked in Ask the Community

Relocating to Japan from US - Advice on using my Dyson Tech

Hi, I am moving to Japan for a few years and was wondering if my Dyson corded vacuum, heat/cool fan, and hairdryer will work over there. All the tags state 120v 60hz and the specific area I will be at will have 100v 60hz (not 50hz like Tokyo or West Japan.) Since the frequency is the same, will the equipment run correctly even if undervoltage?

30902

1 year ago

StuartStuart - Dyson

published in Tips and tricks

Happy birthday, America - Essential pre/after-party cleaning tipsTIPS - CLEANING

Let's be honest: If you’re planning any celebration, you usually start weeks, if not months in advance - with all the stops being pulled out to impress family, friends and put on a show for the neighbours. With the entertainment, décor and food being the stars of the show, the pre/after-party clean-up will have no doubt taking a back seat. We’re here to help!Our community team have put together a step-by-step guide to cleaning common, high-traffic areas of the household, including tips on removing household dust and cleaning different floor types. How to: Remove household dust How to: Clean your staircase How to: Clean your hallway How to: Clean your living roomDiscovered a stain on the carpet or hardwood flooring, don’t worry! These tips should help see it gone! How to: Clean carpets, remove stains and which accessories to use How to: Clean hardwood floors, remove stains and which accessories to useWe hope these tips go a small way in making your 4th of July celebration go even smoot

460

1 year ago

SongGeun ShinNew Member

posted in Ask the Community

Is there a discount for medium - large orders?

Pre-styling dryer 969759-05I'd like to buy about 20 to 30 of these, can I get a discount?

261

1 year ago

StuartStuart - Dyson

posted in Ask the Community

Dyson Zone™️ headphones: Photo Competition

With even more Dyson Zone™️ headphones making their way into peoples hands and onto their heads, we’d love to see how they're slotting into your day-to-day routines, both outside and inside the home. We want you to share photos of you using your headphones in your every day – commuting into the office, exploring your hometown/city, or even listening to your favourite song at home. Whatever the occasion, we want to see it.To start sharing, simply use the comment box below to upload your photos. Any videos can be shared via Instagram using the hashtags #MyDyson, #DysonZone. The winner won’t only receive bragging rights (until the next competition), but will also be rewarded with a very unique community badge. Competition Badge For those that upload their photos and videos to Instagram, you’ll be in with a chance to be featured in one of Dyson’s future posts on the platform! The competition is open for a ten-day period, closing at 2pm BST/9am EST. Shortly after, we’ll announce the winner

26217

1 year ago

CliveNovice Member

posted in Ask the Community

Trouble getting through to Dyson (Phoneline, Twitter and WhatsApp) No reply in over an hour - Any suggestions?

Today I phoned the helpline at least a dozen times and got the message that they were closed for the evening. But it is nowhere near 8pm. The Ask Dyson Twitter system sent a generic reply to my first message but has not responded to my questions. The WhatsApp chat system sent two basic messages in an hour and a half which did not even start to address the problem I have with my Dyson vacuum. On all other occasions when I phoned the helpline I received prompt, friendly and great advice but today I cannot get any help at all. Dyson charge a premium price for their products and I have been a loyal customer for years. Today I have found the level of help to be totally useless. How do I get to speak to someone?

1905

1 year ago

StuartStuart - Dyson

published in Inside Dyson

Dyson Store: Exclusive experiences. Customized machines. Expert advice.DYSON DEMO STORE

Solving problems others ignore is the Dyson way, and that extends across everything we do from pioneering new products, to research and retail.When the first Dyson store opened in 2000 in Paris, there was very little like it. Often technology was sold in large department stores, stacked high and ready to buy. It wasn’t a tailored experience that helped potential owners understand the machines or technologies they were buying.Now, two decades after the introduction of Dyson Demo stores reinvented the way we retail, we’ve continue to breath new life into the way people shop for our technology and experience it. That's why each store brings the science and engineering to life, offering exclusive services, and support from our Dyson Experts. While the experience is one that should really be felt in person, we wanted to share some of the unique options available to you at our stores: Expert demons and advice - Try before you buyTest out the latest Dyson technology in-store before you buy it

22030

1 year ago

StuartStuart - Dyson

published in Ask the Community

Dyson Cordless vacuums: Content PollCOMMUNITY POLL

On the road to making the community the best place it can be, and growing the platforms content, it's super important that we have your input and insight into our technology. We’re therefore trailing something new, a series of owner polls - each designed to gather input across our categories, with a very specifically goal. To inform our teams on the type of content our owners would like to see featured on the community and beyond.In this particular poll, we’d love to have your input on which content we should focus on for our Cordless machines. We’ve included an ‘Other’ option and left the comments open - if you have anything outside of these options. please leave us a reply.

3785

1 year ago

kimjsjeanRookie Member

asked in Ask the Community

Worst customer service ever, never buying from Dyson again

I am just baffled by the level of utter inefficiency and incompetence at Dyson. Where to begin: beginning of May I called about my hair dryer that stopped working (not even been a year), and they kindly offered to replace it. I send it via UPS with the label provided, and dont hear back for weeks. I called again, and finally was given tracking info for the replacement unit, only to find out several days later that it went back to the sender as sender requested it. ?????? I called and was told to wait 24 hrs, called again after a few days of nothing and was told another 24, and so on. The email service is just useless garbage, just wasted my time on it. I was just on the phone again (they told me I had called 9 times within this month) and was told to wait 8-10 business days. 2 months without resolution. Unbelievable. I am telling everyone I know not to buy from Dyson. (Edited by Moderator - Tags Added)

37869

1 year ago

StuartStuart - Dyson

published in Tips and tricks

How to: Clean a car interior effectivelyTIPS - CLEANING

Car interiors can get dirty quickly, especially with pets and children aboard. It can be hard to figure out where to start, especially as dust, allergens and mould can thrive under the right conditions, but cleaning your car's interior is actually a very simple process. In this article we take a look five simple steps for cleaning your car interior quickly and effectively at the same time. Stage 1. PreparationBefore you start cleaning, it's important to prepare all the tools/accessories you’ll need to clean. Making sure you have the following on hand:Vacuum cleaner with crevice tool, stubborn dirt brush or multifunction brush, and mini turbo brush. Read our Dyson Cordless vacuums: Understanding the tools and accessories article for a full list of accessories and instructions for use. Garbage or recycling bags. Bags or containers to collect any object in your car. A damp cloth. Step 2. Empty the carThe first step is to open all car doors to ventilate the interior while cleaning, avoid

3060

1 year ago

Dennis000007Rookie Member

posted in Ask the Community

Feedback - Dyson engineering

I simply want to make a comment about the great engineering of a Dyson product that I have. Dyson makes is almost impossible to do that. I have to create an account. I have to put in a user name, I have to create a password. I have to create an account. I have to activate that account. I have to call my topic a conversaion or an article. I do not want a conversation or discussion. Ijust want to say something good about the Dyson product. Whoever creates this site is nuts. Now I have tllo create a description. Then it looks like I have to create or select a sub forum. Then I have to select some tags. Then I see that maybe I can Create a topic. Whoever created this site is not one of your engineers who knows anything about solving problems. He/she makes it difficult for me to give Dyson a plug regarding their exceptiona engineering.l I have wasted hours on this attempting to seect the correct thing and it is never what I want. I hate surveys that give you severals answe

632

1 year ago

MichaelJFRookie Member

posted in Ask the Community

New here, but I have an idea - Cordless Charging

Hello everyone. I live in Houston, TX and our household includes a Dyson vacuum cleaner, a Dyson blow dryer for hair and a Dyson air purifier. Anyway, these are all great products. I have an idea that you can give feedback on, if you’d care to. Here in Houston we’ve had multiple situations where we’ve lost electric power. An odd hard freeze (for two consecutive winters) and very hot temperatures have challenged our too-feeble electric grid. As I write this I heard on the radio that ERCOT (here in Texas) has requested that customers dial back their power usage between the hours of 4 and 8 pm to prevent trouble. Anyway, it’s a pain to get a cell phone charged sometimes in these circumstances, so I was thinking about the powerful battery that’s in a Dyson vacuum cleaner. My idea/suggestion is why can’t Dyson add a USB charging port to their vacuum cleaners as a convenient option in a case where an electric power outage happens? It would be powered from the much larger internal battery the

392

1 year ago

AlbatbroNew Member

asked in Ask the Community

Turkish Dyson Distributor - How to contact (solved)

Hi,I have a problem with Turkish Distributor of Dyson, i bought a CY27 about 5-6 years ago and now engine broken (i dont know what exactly the problem is) and need to be fixed. I contacted with Dyson Turkish customer service they mailed me a billing for repair but they haven’t got my vacuum cleaner yet, they only video called me. They gave me a cargo code and they had my product at 9 June 2023. At 10 June 2023 they sent me a confirmation mail for change my product to a brand new Dyson Cinetic Big Ball Absolute 2 and said it will be around 7.000 TL, i am confirmed it immediatly. But they send me paying link at 15 June 2023. At between these days there was a no link for 7.000. I called them again few times until the day is 15 June 2023; there wasn’t a link before that day. After all they said the price is changed because of there is no registration for your confirm for 7.000 TL, we said "we was confirmed it, it's your problem to didn’t send a link". They said "sorry, but there is no docu

1162

1 year ago

StuartStuart - Dyson

published in Tips and tricks

How to Tackle Pollen Season: Top Tips from a Dyson MicrobiologistSEASONAL ALLERGY TRIGGERS

Globally, having an allergy to pollen (also commonly known as hay fever) is one of the 10 most common allergies.To better understand this impact, our team recently spoke to Microbiologist at Dyson who shared their insights to tackle pollen this season. Including methods to identify the cause of allergens, potential triggers in the home, through to their recommendations to help minimise exposure to pollen allergens.“While symptoms can be managed medically, understanding your allergy triggers enables you to better anticipate your allergy flare-ups and take precautions when necessary.” (1) Anticipate allergy flare-upsDifferent types of pollen trigger reactions from different people – some people are allergic to tree pollen which is common in spring; others have a problem with grass pollen that is more of a summertime issue, while others have trouble with weed pollen that is common in the fall. In tropical and more temperate climates where ferns thrive and plants do not need to go dormant

1670

1 year ago

AMCapewellNew Member

posted in Ask the Community

Dyson Professional Hairdryer - Where to purchase?

How do I buy a professional dyson hairdrier?

363

1 year ago

JaySilver Level Contributor

posted in Ask the Community

Suggestion/Feedback : Hair Care Products

Hi,I would like to leave some feedback with your hair care product repairs. It would be great if one of your moderators can pass these to your customer service operations team. It seems that there are a lot of customers seeking repair of the product. However, as you all know, Dyson does not supply parts for hair care ranges, so it’s mostly unrepairable. I hope Dyson would supply parts for these hair care products and make it repairable from your local service centers. If supplying each part is difficult due to Dyson’s internal supply chains and etc., supplying only the main body of the unit seems to be a great solution. Upon my knowledge, I’m aware that Dyson issues discount coupons to purchase a whole new product (for out of warranty customers). However, having tools and nozzles from the initial purchase, that seems to be quite excessive. Hope Dyson can consider this policy as well, and this is what most of the mobile phone manufacturers do as well. Reading many articles from this com

461

1 year ago

StuartStuart - Dyson

published in Inside Dyson

Clean Air Day 2023CLEAN AIR DAY 2023

Today marks Clean Air Day 2023 - the perfect time for us to refocus our energy on actions to help drive cleaner air for ourselves and others.This year’s theme for Clean Air Day is: ‘clean up our air to look after your mind’ – although the negative impacts of air pollution are often associated with our physical health, it also can affect our cognitive health. Poor air quality can impact productivity.We have several articles right here on the community specifically created to help drive awareness on the importance of clean air, the pollutants both inside and outside the home, through to how you can keep your purifier performing at its best - we feel this is as great place to start on your clean air journey.Aren't pollutants just outdoors? What are the common household pollutants? Formaldehyde - What is it, what are the common sources and is it dangerous? How do I understand the pollutant levels and colours on the graph? Keeping your purifier performing at its best To watch a series of vi

1071

1 year ago

Anonymous

asked in Ask the Community

Warranty/Guarantee link - Can someone please share it?

Hi. Has anyone got the link to the dyson warranty on the US website? I can’t find it. Thanks.

1612

1 year ago

Theodore MuttNew Member

asked in Ask the Community

Anyone know how to contact Dyson & get a positive result. (Solved)

First post on here so please be gentle.After having major issues with my Dyson Animal Light Ball I was surprised and impressed Dyson replaced the whole machine with the newer Animal Ball model. This was because they didn’t have any idea when the parts I required would be in strock. My original warranty doesn’t run out until next year.When the machine turned up, the small clip which attaches to the power cable and holds it in place didn’t work correctly. Every time I pick the machine up the cable unravels which is way more than annoying.I initially called the main 0800 298 0298 number to (a) request a replacement clip and (b) ask about an adapter for a Home Accessories Kit I purchased a year or so ago. I have now lost count of the number of times I have called re the clip, the last was a week or so ago when I was told someone would call me back within 24 hours. They didn’t. I have also contacted Dyson via WhatsApp which was time-consuming and laughable. Nobody replied to my initial que

2903

1 year ago

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