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1321 Posts
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Silver Level Contributor
Heyhey88Silver Level Contributor
posted in Ask the Community
App feature request / idea

Within the app when selecting to view another fan you may own it would be nice to see a summary of each machines stats like temp, on/off, air quality. (Edited by moderator – Tag added) 

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H
Silver Level Contributor
1 year ago
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HelpMePleaseNew Member
asked in Ask the Community
My Dyson Login - Password Reset Issue

I have been maintaining My Dyson account for about one year.  All of a sudden, my user name or my password is not recognized.I attempted to reset the password, but it was only unsuccessful.  (My registered email hasn’t received the reset link. I tried several times.)Please help. (Moderation Edit - Tags Added/Title Updated)

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S
Gold Level Contributor
1 year ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
How to: Clean carpets, remove stains and which accessories to useTIPS - VACUUM CLEANERS

Despite the popularity of carpets and rugs in homes around the world, few people are confident on how to maintain and clean them. On top of regular cleaning to prevent the visible build-up of dust and dirt, understanding how to manage embedded fine dust and remove stains can be a challenge.In answer to the question of how to clean carpets, the method of cleaning and how to remove stains, the team at Dyson have pulled together their top tips and advice.  How to clean your carpetVacuum slowlyVacuuming slowly gives the airflow and brush bar more time to “agitate” the dust and dirt between the carpet fibres and remove them entirely. It also means you are more likely to capture invisible allergens hidden deep in the carpet pile.Go over the same spot – but not too oftenMore passes over an area will give the vacuum the best chance of cleaning carpet well, but any more than two or three times gives minimal increase, according to our research in the laboratory.Use the right accessoriesWhile it

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Stuart
Dyson Community Manager
1 year ago
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cjc04Rookie Member
asked in Ask the Community
Money Back Guarantee Issue - 90 days

I contacted Dyson via Whatsapp on Nov 25th with regards to Black Friday Promotions, and was informed of a 90 days money back guarantee. I gave it to my wife on her birthday on Jan 30th, but unfortunately she didn’t get on with it. Today when I contacted Dyson for a refund, I was told that the 90 days period has expired, when it clearly has not (it has been 81 days since Nov 25th). I’m struggling to understand how Dyson is calculating the number of days since purchase (how is it 90 days from Nov 25 to Jan 25)? (Moderation edit - Personal details removed)

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1 year ago
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mystiqNew Member
asked in Ask the Community
Broken flexible tube in head

Flexible ribbed tube from rigid hose to the head is broken. ID on head is D1 07-3380.Vacuum cleaner is Dyson gold top barrel, which still has full suction down tubes but none through head.Where can I get a replacement head for mine please? (Moderation Edit - Tags added)

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1 year ago
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yules.a27New Member
asked in Ask the Community
Help - My Dyson order keeps being cancelled

So i went to purchase my Dyson Airwrap on the website and Everything was fine and then they sent me an email saying the order was canceled, due to the product not being in stock. So i contacted support and they told me it was saying it wasn’t in stock but that they had a different style in stock. I had them reorder it for me and then i thought everything was good. A few minutes later i got another email saying the same thing. So now i’m confused as to why they’re saying it’s not in stock. I called customer service and they told me the order was actually still in pending status. Well they charged my card and everything and now i’m unsure if i’m even going to get the product and i’m seeing on here that it takes forever to get a response from dyson. What do i do???(Moderation Edit - Title updated/Tags added)

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1 year ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Can I submit/share my ideas on future technology with Dyson?

Although we always love to hear feedback on our technology from Dyson owners, unfortunately we can’t accept product ideas and suggestions submitted from outside our organisation. This could lead to misunderstandings - we have to be very cautious, especially in terms of intellectual property. We have a 6,000-strong global engineering team, who are busy developing a pipeline of new Dyson technology stretching 25 years into the future. We can't reveal anything they might be working on until we're ready to launch, but the Dyson Community is a great place to stay up to date with our latest news!We do wish you the best of luck with your ideas!

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Stuart
Dyson Community Manager
1 year ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Community Newsletter - January 2023COMMUNITY NEWSLETTER

Welcome to January’s edition of our community newsletter. Our first of 2023! With the New Year, we’re welcoming a new tradition, we’re not only planning to share what we’ve been working on behind the scenes, what new and exciting things we have in store, but we’ll be continuing the theme of our December edition, by celebrating our members - In this and future editions, we’ll be highlighted our top contributors, those that have helped to answer the most questions, replied the most and have generally looked to improve the community for all! Look out for this at the bottom of our newsletter. First, I’d like to start by continuing a tradition of my own, by warmly welcoming all our new members, those that are returning and to those that’s still considering joining us! It’s truly great to have you here. From the moment you hit the homepage, interact with articles, leave likes, a comment or simply create your own topic, it all helps our community to grow! Please keep up the hard work.Let’s ge

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E
Gold Level Contributor
1 year ago
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RjLsMwRookie Member
asked in Ask the Community
Retailer Contact - Registering Processes

Hey, I purchased a V15 from my local Appliance shop. I was having issues registering my product online due to incomplete serial number and was told to go directly back to the store I purchased it from. I called, then emailed a copy of my serial number and order details. After a few days the store emailed me confirming that the serial number was all sorted. They also sent me through the Chat transcript between them and Dyson Live Chat, it has all my personal details. Is the appliance store allowed to do this?  (Moderation Edit - Tags Added/Title Updated)

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1 year ago
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CDNorwayNew Member
asked in Ask the Community
Dyson Norway - Order still not arrived after 2 months. Terrible customer service.

I ordered a vacuum from Dyson’s Norwegian website on 28th November last year.We received a confirmation email from Dyson saying our order had been sent on the 30th November. This was clearly not true as we received two more emails 2 weeks later saying it was taking longer than expected to send our orders. Not good but OK, it’s Christmas. Delays can happen.  We were told it would definitely be shipped in a week. A week went by and nothing. We did not receive any tracking number or anything useful.After eventually receiving a tracking number the package never seemed to move and did not have an estimated delivery date. Customer service is comprised of people who clearly have no power to do anything and that do not even check status or read previous chat logs. Using the WeChat contact (As there is no phone number to contact Dyson Norway), I was constantly told they will open an investigation. The first time they said it will take 3 days, fair enough. Of course after 3 days, no contact. I c

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Stuart
Dyson Community Manager
1 year ago
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Gold Level Contributor
GraceWoodGold Level Contributor
posted in Ask the Community
Dyson latest advert - Toy "R" Us vibes

Did anyone see the latest TV/YouTube advert from Dyson?Please tell me I’m not the only one that got a ‘Toys “R” Us vibe! I was even singing the theme tune in my head 🤣 

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G
Gold Level Contributor
1 year ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
Dyson Airwrap™ multi-styler: Tips for longer lasting curlsTIPS - HAIR CARE

To help you achieve longer lasting curls, our team of dedicated experts have shared a short film showing just how to get the best results from your Dyson Airwrap™ styler, along with their step-by-step guide detailing each step along the way.Our team thought there would be no better place to highlighting it, then on our own Community. Here it is: Step-by-step guideStep 1 : Preparing for StylingFor best results start with freshly washed hair Dry your hair until damp Pre-styling dryer If styling from dry, use a water sprayStep 2: Sectioning your hairSection your hair into 4-6 sections depending on hair type and thicknessStep 3: Wrapping techniquesFor a neater wrap, create tension with the barrelStep 4: Creating Symmetrical CurlsAttach the clockwise barrel Curl hair on one side of your head Switch to the anti-clockwise barrel and curl the hair on the other side of your headStep 5: Creating a natural lookFor a natural look, alternate barrel direction and size as you goStep 6: Creating root

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Stuart
Dyson Community Manager
1 year ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Inside Dyson
Dyson Hyperdymium™ motors. The heart of Dyson machinesCORDLESS

Want to discover more about the latest Dyson Hyperdymium™ motors and the pioneering history behind motor development at Dyson? Visit our ‘Dyson Hyperdymium™ motors. The heart of Dyson machines’ webpage and learn about the invention of the motor that enabled Dyson to manufacture their first cordless machine, the iteration in future designs, the motor used in the Airblade™ hand dryers, through to the revolutionary Supersonic™ hairdryer.

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Stuart
Dyson Community Manager
1 year ago
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DucoRookie Member
posted in Ask the Community
Sustainability of Dyson

Hi, I could not find any Dyson sustainability report. Have I just overseen it or is there really no report of Dyson to that topic? What is Dyson doing in that regard except their award? Especially for climate protection. What kind of energy do they use for electricity, production, heating their buildings, transportation, etc.?

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1 year ago
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GBMvdDNew Member
posted in Ask the Community
DPD couldn't delivery my order - What can I do?

I’m having an almost identical experience as this post Order Lost with DPD claiming they couldn’t deliver a click-and-collect order to a post office, and then Dyson support being essentially non-existent and not doing what they say they will.I’m massively unimpressed. (Moderator Edit - Moved to New Question, Tags Added)

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Stuart
Dyson Community Manager
1 year ago
I
ian mccarthyNew Member
posted in Ask the Community
Feedback on Contacting Dyson - January 2023

How do I contact someone to raise a complaint? Whatsapp doesnt work, there is no live chat, no email address and the phone line rings constantly to tell me my wait time is 28 minutes. It's told me that since 08.00hrs this morning (Moderation Edit - Amended Title to include Month)

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Stuart
Dyson Community Manager
1 year ago
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HenryNew Member
posted in Ask the Community
Spare part - Out of stock

Hi Stuart, The spare parts I'm looking for have been out of stock since i ordered on the 19th of December i have been in touch with Dyson support but they cant give a date when these will be back in. I have a house with 4 small kids and I'm lost without the dyson, myself and my wife were constantly fighting over Christmas over vacuuming having to take out the old wired henry hoover :) What's the best course of action here? (Edited by Moderator - Moved to Question, Tags Added)

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Stuart
Dyson Community Manager
1 year ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Community Newsletter - December 2022COMMUNITY NEWSLETTER

Welcome to this very special edition of the community newsletter, our festive edition! Whereas we’d usually update everyone on the comings and goings of the community, what the latest features we’ve introduced are and even what we’re working on behind the scenes, we’re taking a slightly different approach this month. It is the end of the year after all! We’d like to share what we’re thankful for on the community this year. And simply put, its all of you! We couldn’t and wouldn’t have a community, if it weren’t for our dedicated users, free speakers and supporters. Every single interaction, from the most common questions, through to the bespoke, content suggestions, detailed responses and those that look to share feedback and suggestions, we thank you all. Without these, we wouldn’t have grown our content, been able to expand to include our entire category range and most importantly, wouldn't have been able to welcome even more members into our existing pool of users, owners and advocat

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Stuart
Dyson Community Manager
1 year ago
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FedupmariaNew Member
asked in Ask the Community
what shocking customer support :(

I’ve just spent well over £600 for a vacuum I am unable to use because I have a part which doesn’t fit anything and I can’t get any answers or proper communication from this company. This is my eighth dyson vacuum - I started with an 02 - I am so saddened by the deterioration of what used to be fantastic customer support. I have spent most of the afternoon following instructions from the customer service lady and the website and still no one has replied to my query. So.. I am forced into a situation I don’t want to be in and joined a community. I’m sure they’re very helpful for those people who like this means of contact but I hate it and I don’t want to be on social media especially so as we live in the sticks and have poor connectivity but I have no alternative but to try to get answers this way. As you may have guessed I’m VERY cross.  I have purchased a V15 detect. There are so many fittings it’s really quite silly but I understand Dyson want to make money. However… the main part a

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1 year ago
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torrybrRookie Member
posted in Ask the Community
Becoming a Independent repair center

How does a independent repair business get certified as a dyson repair shop (aka showing up on the website)? I was wondering what the steps were and or how I would approach getting that approval.Thank you! (Edited by Moderator - Tags added)

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1 year ago
H
Silver Level Contributor
Heyhey88Silver Level Contributor
asked in Ask the Community
how does one get an ‘early access code’?

 

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E
Gold Level Contributor
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
Get the most out of your machine this festive seasonSPOTLIGHTED POST

Over the holidays its easy to predict well be spending more time indoors, cosying up from the cold. It’s therefore important that you keep your machine running at its best.Here are some of our top helpful Christmas tips on how to keep your home clean this festive period. Keep pet dander at bayIf your pets are getting cosy over the holidays, stay on top of pet dander. Vacuum fur and microscopic allergens from pet beds and other furnishings with our specialised tools.Visit our ‘Vacuuming for pets’ article to watch a video and read more on which tools and accessories help to de-tangles hair automatically, remove it from all surfaces and can be used to target pet beds, car seats and stairs, fast.  Tools for delicate tasksChoosing the right tools will help with your festive cleaning. Use your smaller, more precise attachments on surfaces to remove excess dust and glitter, without disturbing ornaments and decorations.For help in choosing the right tool for your machine and home, visit our ‘V

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Stuart
Dyson Community Manager
2 years ago
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melek66Rookie Member
asked in Ask the Community
Where can I find the Dyson WhatsApp phone number?

I followed the link stuart  uploaded  in order to find contact us whatsapp number but couldnt find it, could you please provide the whatsapp number as a reply. thank you

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2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Inside Dyson
Jake Dyson reveals the next stage of Dyson’s £2.75bn five-year investment plan – machines that use software and connectivity to self-improve

 A peek into Dyson’s smart future, with Jake Dyson.Dyson engineers, software developers and data scientists are working on a 10-15-year pipeline of next-generation smart products. Forget fruitless features. Our five-year £2.75bn investment plan includes self-improving machines that use software and data science to become smarter the longer you own them – highlighting problems before you even notice them. It's all made possible through leaps in software and connectivity, using myriad sensors, electronics, control systems, layers of software code – and some of the world's finest minds.For more information on how this investment plan will roll out, read the full article on our Newsroom. 

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Stuart
Dyson Community Manager
2 years ago
A
apple_treeNew Member
asked in Ask the Community
Customer Support Not Efficient at all

So I placed an order on Cyber Monday. There was a problem with the discount code. I called twice Dyson support two weeks ago. They promised they would deal with the problem and I would receive an email within 24-48 hours. Two weeks have passed and there has no response at all. It’s such as waste of customer’s time. 

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2 years ago
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