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JRSNew Member

asked in Ask the Community

My V11 is Dead what are my options?

My V 11 is 5 months out of Warranty today.Yesterday when I tried to use it I pulled the trigger and nothing happened.I have followed all the self help steps.It show fully charged and the display is on.There are no blockages and filter is clean.Trigger works because it turns on display.Five months out of warranty what are my options? NOTE TO ADMIN. I tried to submit this earlier so if both came through sorry.

17 hours ago

MJWizzyNew Member

posted in Ask the Community

Brush Bar Problems - Dyson Cinetic Big Ball Vacuum

Hello Community,My wife bought a Dyson Cinetic Big Ball Vacuum in 2020 which MSRP was $699.99. This was the most we had ever spent on a vacuum. I will admit that functionally this is the best vacuum that we have ever owned. We seem to keep having problems with the brush bar it seems to get out of alignment then destroy the plastice becoming more and more out of alignment until it will not function. We have replaced the whole head assembly, sent in to Dyson, replaced only the brush bar (which is part of the head assy) and most recently sent in again where they replaced the head assembly. Considering the age of this and the value of the vacuum we are quite suprised that we have had so many problems. I clean the brush bar before ever use and this is one of the models that there is no filter to clean. I always check to make sure that there are no blockages.Does anyone know why this keeps happening, as it stands Dyson has suggested I take advantage of my warranty that doesnt expire u

1 day ago

GraceWoodBronze Level Contributor

posted in Ask the Community

Dyson latest advert - Toy "R" Us vibes

Did anyone see the latest TV/YouTube advert from Dyson?Please tell me I’m not the only one that got a ‘Toys “R” Us vibe! I was even singing the theme tune in my head 🤣

4 days ago

CDNorwayNew Member

asked in Ask the Community

Dyson Norway - Order still not arrived after 2 months. Terrible customer service.

I ordered a vacuum from Dyson’s Norwegian website on 28th November last year.We received a confirmation email from Dyson saying our order had been sent on the 30th November. This was clearly not true as we received two more emails 2 weeks later saying it was taking longer than expected to send our orders. Not good but OK, it’s Christmas. Delays can happen. We were told it would definitely be shipped in a week. A week went by and nothing. We did not receive any tracking number or anything useful.After eventually receiving a tracking number the package never seemed to move and did not have an estimated delivery date. Customer service is comprised of people who clearly have no power to do anything and that do not even check status or read previous chat logs. Using the WeChat contact (As there is no phone number to contact Dyson Norway), I was constantly told they will open an investigation. The first time they said it will take 3 days, fair enough. Of course after 3 days, no contact. I c

2 days ago

Brenda BNovice Member

asked in Ask the Community

Repair Service Fiasco!! Courier Collection.

Hello, has anyone had repair collection issues from Dyson. I booked in my Dyson 2 weeks ago for a collection for repair and today was the FOURTH collection slot booked and still not collected! I’ve called Dyson numerous times and been on hold for hours over the last 2 weeks trying to resolve issue and still no resolution to this issue! I have always bought Dyson hoovers and I am fast losing faith in this company! Anyone else had issues and any advice very welcome? Perhaps I should just buy a new Shark hoover instead of wasting my time! 😖. Bring back the Dyson engineers who visited your home pre- Covid to fix Dyson hoovers! (Moderation Edit - Tags Added, Title Amended)

5 days ago

StuartDyson Community Manager

published in Inside Dyson

Dyson Hyperdymium™ motors. The heart of Dyson machinesCORDLESS

Want to discover more about the latest Dyson Hyperdymium™ motors and the pioneering history behind motor development at Dyson? Visit our ‘Dyson Hyperdymium™ motors. The heart of Dyson machines’ webpage and learn about the invention of the motor that enabled Dyson to manufacture their first cordless machine, the iteration in future designs, the motor used in the Airblade™ hand dryers, through to the revolutionary Supersonic™ hairdryer.

13 days ago

DucoRookie Member

posted in Ask the Community

Sustainability of Dyson

Hi, I could not find any Dyson sustainability report. Have I just overseen it or is there really no report of Dyson to that topic? What is Dyson doing in that regard except their award? Especially for climate protection. What kind of energy do they use for electricity, production, heating their buildings, transportation, etc.?

14 days ago

celiarRookie Member

asked in Ask the Community

help needed re Dyson v7 motorhead

The handle and filter part of my Dyson v7 Motörhead has parted company with the clear dust bin whilst I was emptying it. I have tried to put them back together again to no avail.Can anyone help please?I don’t see a way to add a photograph here so I hope you can understand what I mean

17 days ago

WoodenManBronze Level Contributor

published in Ask the Community

Cordless vacuum - A positive order experienceSPOTLIGHTED POST

Cordless vacuum - Order experience and feedback. After countless years of service, our very old cordless (DC58) gave us the ghost, retiring to our local Recycling Centre. As My wife and I used this in our washroom, it wasn’t a huge lost, but over the Christmas period she noticed Dyson were running exclusive online sales. Off to the Dyson web shop I went. It had been a while since we ordered a vacuum directly from Dyson and I must say, we were not disappointed. Right off the mark, we were impressed with their recommendation. Having us choose the size of our home, if we had a pet, where we’d be using the cleaner (floor type) and most important to us, if we wanted it for quick or longer use. Surprisingly, they didn't push their latest technology, which really hit home with me as they clearly were not trying to force a sale, after profit or recommend a machine that wasn’t suitable for our needs. They still showed us a few alternative options, letting us view the tools. I personally found t

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18 days ago

GBMvdDNew Member

posted in Ask the Community

DPD couldn't delivery my order - What can I do?

I’m having an almost identical experience as this post Order Lost with DPD claiming they couldn’t deliver a click-and-collect order to a post office, and then Dyson support being essentially non-existent and not doing what they say they will.I’m massively unimpressed. (Moderator Edit - Moved to New Question, Tags Added)

17 days ago

JPappasRookie Member

asked in Ask the Community

Remove Dyson Registration from MyDyson Web Site

I purchased a gift for somebody on Dyson.com. They automatically registered it to my account. I contracted support and they somehow went and added more of the same model with different serial numbers to my account. I have spent hours on the phone with support being run in circles. I have been a Dyson owner for years and have many machines, but now my account has machines I don’t own registered to it. How do I remove them? I am fairly upset about this. The quality of the phone support truly makes me want to not use Dyson anymore as this seems like a simple thing to correct.

22 days ago

HenryNew Member

posted in Ask the Community

tlpickeringRookie Member

posted in Ask the Community

US Shipping Issues

I know a lot of people have had shipping issues on here, but I don’t know what the resolution ends up being for most of them. I ordered a V15 Detect over 10 days ago, it was shipped via GLS with “next day delivery”. GLS tracking shows that they received the package that day, it arrived in my city, and then disappeared. Every day GLS would just “reschedule” the delivery to the next day, over and over for a week straight. I contacted them multiple times and never got any answers. I also submitted requests to Dyson multiple times and have never gotten any response. Finally I bit the bullet and sat on hold with Dyson for almost an hour to speak with someone. They told me that they could see the GLS issue, and they would go ahead and send me a new one via UPS. They told me that I would receive the confirmation and UPS tracking within 24-48 hours. Well, guess what! It’s been over 48 hours and I’ve gotten nothing! No update of any kind on my orders page either. Would love to know what the

24 days ago

FedupmariaNew Member

asked in Ask the Community

what shocking customer support :(

I’ve just spent well over £600 for a vacuum I am unable to use because I have a part which doesn’t fit anything and I can’t get any answers or proper communication from this company. This is my eighth dyson vacuum - I started with an 02 - I am so saddened by the deterioration of what used to be fantastic customer support. I have spent most of the afternoon following instructions from the customer service lady and the website and still no one has replied to my query. So.. I am forced into a situation I don’t want to be in and joined a community. I’m sure they’re very helpful for those people who like this means of contact but I hate it and I don’t want to be on social media especially so as we live in the sticks and have poor connectivity but I have no alternative but to try to get answers this way. As you may have guessed I’m VERY cross. I have purchased a V15 detect. There are so many fittings it’s really quite silly but I understand Dyson want to make money. However… the main part a

25 days ago

PebbletRookie Member

asked in Ask the Community

V6 charge light

Hi - how many blue lights show when fully charged?

26 days ago

FernViewRookie Member

asked in Ask the Community

Dyson V11 on/off switch

Hi,like a couple of other people the trigger on my Dyson has stopped working. Occasionally it would turn itself on when i was emptying it. This week it would just stop while I was using it. I have cleaned out the barrel and washed the air filter and the battery is fully charged. It worked for 2 minutes and then stopped. There are no blockages.Any ideas? All help appreciated.

25 days ago

Stormydaze22New Member

asked in Ask the Community

Dyson Reviewer Program

I was just wondering if anyone had any tips or ideas about how to increase my chances of being selected to join the Dyson Reviewer’s Program? Or any info on how that process works? I am a long time, die hard fan of the company as a whole and it’s products. I own LOTS of Dyson stuff so that is why I am so interested in joining. TIA.

1 month ago

torrybrRookie Member

posted in Ask the Community

Becoming a Independent repair center

How does a independent repair business get certified as a dyson repair shop (aka showing up on the website)? I was wondering what the steps were and or how I would approach getting that approval.Thank you! (Edited by Moderator - Tags added)

1 month ago

StuartDyson Community Manager

published in Community news and information

Community Newsletter - December 2022COMMUNITY NEWSLETTER

Welcome to this very special edition of the community newsletter, our festive edition! Whereas we’d usually update everyone on the comings and goings of the community, what the latest features we’ve introduced are and even what we’re working on behind the scenes, we’re taking a slightly different approach this month. It is the end of the year after all! We’d like to share what we’re thankful for on the community this year. And simply put, its all of you! We couldn’t and wouldn’t have a community, if it weren’t for our dedicated users, free speakers and supporters. Every single interaction, from the most common questions, through to the bespoke, content suggestions, detailed responses and those that look to share feedback and suggestions, we thank you all. Without these, we wouldn’t have grown our content, been able to expand to include our entire category range and most importantly, wouldn't have been able to welcome even more members into our existing pool of users, owners and advocat

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24 days ago

Heyhey88Novice Member

asked in Ask the Community

how does one get an ‘early access code’?

1 month ago

StuartDyson Community Manager

published in Tips and tricks

Get the most out of your machine this festive seasonSPOTLIGHTED POST

Over the holidays its easy to predict well be spending more time indoors, cosying up from the cold. It’s therefore important that you keep your machine running at its best.Here are some of our top helpful Christmas tips on how to keep your home clean this festive period. Keep pet dander at bayIf your pets are getting cosy over the holidays, stay on top of pet dander. Vacuum fur and microscopic allergens from pet beds and other furnishings with our specialised tools.Visit our ‘Vacuuming for pets’ article to watch a video and read more on which tools and accessories help to de-tangles hair automatically, remove it from all surfaces and can be used to target pet beds, car seats and stairs, fast. Tools for delicate tasksChoosing the right tools will help with your festive cleaning. Use your smaller, more precise attachments on surfaces to remove excess dust and glitter, without disturbing ornaments and decorations.For help in choosing the right tool for your machine and home, visit our ‘V

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1 month ago

melek66Rookie Member

asked in Ask the Community

Where can I find the Dyson WhatsApp phone number?

I followed the link stuart uploaded in order to find contact us whatsapp number but couldnt find it, could you please provide the whatsapp number as a reply. thank you

1 month ago

StuartDyson Community Manager

published in Inside Dyson

Jake Dyson reveals the next stage of Dyson’s £2.75bn five-year investment plan – machines that use software and connectivity to self-improve

A peek into Dyson’s smart future, with Jake Dyson.Dyson engineers, software developers and data scientists are working on a 10-15-year pipeline of next-generation smart products. Forget fruitless features. Our five-year £2.75bn investment plan includes self-improving machines that use software and data science to become smarter the longer you own them – highlighting problems before you even notice them. It's all made possible through leaps in software and connectivity, using myriad sensors, electronics, control systems, layers of software code – and some of the world's finest minds.For more information on how this investment plan will roll out, including a look at the software journey, and beyond, watch our Software & Connectivity announcement video and read the full article on our Newsroom.

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1 month ago

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