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Unanswered questions

799 Posts
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DarkAcidNovice Member
asked in Ask the Community
Machine Air Quality Report Unavailable BP03

I’ve had my BP03 running continuously for well over a month now with continuous monitoring turned on. However, when I check the air quality report it tells me the  report is unavailable. How long does this need to run to generate a report?  I called customer service and they had no clue what I was talking about. 

2
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9 months ago
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User456321New Member
asked in General discussion
Airwrap Complete diffuser restock

Hi!  I am an owner of what I believe is the first version of the Airwrap. When I saw that you have a diffuser attachment, I was so excited and wanted to get it but it’s all sold out. When can we expect a restock of some of the attachments??? I am also interested in the large round brush and the 1.2 long barrel. 

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9 months ago
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PhattonNovice Member
asked in Ask the Community
Why dont Dyson live up to their mission statement? Heres why

CONSTANTLY ON THE PHONE  TO THEM NO SATISFACTORY OUTCOME. THEY MAKE IT AS DIFFICULT AS POSSIBLE TO LODGE A COMPLAINT… DO THEY NOT COMPLY WITH THE LATEST CONSUMER DUTY REGULATIONS?!,   I am disgusted that Dyson  professes to have a mission statement “ solving the problems that others have ignored….” Is so incapable of solving issues with its customers.I am the owner of a Dyson Ball Animal with a fault and have now made three calls to the so called customer care team. the first failed to type in my email address correctly, resulting in an unnecessary second call to query the progress with the collection of the faulty appliance. I was categorically told a collection date would be today and that this would be confirmed by email. I took a day off work unpaid and, what a surprise, I called the customer care number and they had no record of the collection date.Clearly the last call handler lied to me and I have lost a days pay.i asked to be transferred to a supervisor but that seemed too diff

1
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9 months ago
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DshehiNew Member
asked in Air quality
dyson app not available in my region

Dyson app is not available in my region…is there any way to getting it installed? 

3
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Silver Level Contributor
9 months ago
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JLoweNovice Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V10 The red seal has dropped out of the bin on my vacuum.

can this be put back in or will I have to buy a new bin,  The serial number is not on the metal plate on the battery so Im not sure how to ask for a replacement.  Any help would be aporeciated.  Thanks

3
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9 months ago
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alebarrionuevoRookie Member
asked in Ask the Community
Waiting almost 2 months for a refund. Terrible service dyson uk

I ordered two Dyson vacuum cleaners by accident as the website glitched. I then proceeded to return one and received the email that the return had been processed. That was on the 26th of September. Since then I have used every path available to contact customer service including Whastapp, live chat and phone call. Initially I was told to wait longer, now it has been past overdue and the last 3 times I contacted the Dyson team, they had said they raised my case. I keep receiving lies over and over and no refund yet. One time it was raised to the manager and the next to the operations team. Finally, last time I got told that I would receive a call to confirm the next day and then nothing happened. It has been a week now since that incident which is why I am writing this review as last resource. Terrible experience. Does anyone know what else I can do now?

2
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9 months ago
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Hanna88Rookie Member
asked in General discussion
Hi! What are exactly Dyson AirWrap's three temperature modes (°C/°F)? Thanks.

Dyson AirWrap's three temperature modes

2
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9 months ago
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JiaNew Member
asked in Ask the Community
Floor dok for V12 DETECT SLIM ABSOLUTE

Hi,I’m looking for a floor dok for V12 detect slim absolute. Does anyone if the dyson floor dok or the floor dok Multi is compatible with V12?

1
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9 months ago
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ac53Novice Member
asked in Ask the Community
Vis Nav keeps asking me to check for debris

Almost every time the vac runs, just before it docks it displays a ‘Check for debris’ message.  I check as shown in the instructions and never find anything.  Any suggestions gratefully received! 

2
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9 months ago
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ChristimemcwNew Member
asked in General discussion
v8 accessory storge

Hi can anyone recommend a storage unit for V8 Dyson accessories 

1
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9 months ago
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Srob1130New Member
asked in Ask the Community
storing hairdyer in bathroom

Hey y’all! Just want to see if I can get some feedback on how you store your hairdryer when you’re at home!! I bought a rack for the wall and the cord is so stinking long it’s almost pointless to do anything with it! Same with the on the counter version!! Any help or advice would be greatly appreciated. Thanks in advance!

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9 months ago
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TeramanujuanNovice Member
asked in General discussion
HP04 heater is blowing cool air.

I purchased an HP04 renewed about 3 weeks ago. This evening I turned on the heater but the room didn’t warm up. I checked the info panel and saw that it was 66 degrees and it was set at 74. The fan was on 4. I turned up the fan to 9 and after 10 minutes the room temperature was still 66 degrees. 20 minutes later it is 67 degrees. There are no error codes that I noticed. I unplugged the unit and plugged it back in, no change. Any suggestions?

2
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9 months ago
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Mrsk1969Rookie Member
asked in Ask the Community
V11 leaving dust piles behind when i pull

Good morning, I’ve not had this vacuum too long and it started to leave little piles of dust behind when I pull the stick back towards me. It’s most noticeable in our carpets. I’ve checked for blockages and cleaned it thoroughly. It’s still picking of the majority as the bin still fills up.anyone got any suggestions or tips!  thankselaine

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9 months ago
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ANETANew Member
asked in General discussion
ANETA

I still have a valid warranty on my vacuum(Dyson Cyclone V10 Absolute vacuum) cleaner. I guess something happened to the battery because the vacuum cleaner only lasts 7 minutes on the lowest program and the vacuum cleaner works even slower on other programs.

1
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9 months ago
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KPetersRookie Member
asked in Ask the Community
Purifier Hot +Cool turns off

Hi,  we have 2 Hot+Cool machines. One we've had for a couple years and it works great. We got a second one last month and it keeps turning itself off randomly at night. I don't mean that it stops heating- it completely powers off and I have to unplug it then plug it back in to get it to turn on. I have it set to heat to 72 degrees with the fan on the 2 setting. It's in night mode so that the light is as dim as possible. I don't use the scheduling or timer.  There's no issue with the outlet or power in our home. What else can I try? I use these to keep my kids' rooms warm at night, we don't have a central heating system so these are crucial. My solution right now is to wake up in the middle of the night to check to make sure it's still on. That's not sustainable!

2
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9 months ago
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KayTRookie Member
asked in Ask the Community
where can i get my dyson v7 vaccum refurbished

Hi, I don’t want to buy a refurbished dyson v6, but I would like to get mine refurbished. Where can you get that done and how please?

2
K
9 months ago
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OxfordmanRookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V7 pulsing when long tool is used

My V7 pulses, ie goes on and off, when I use the long attachment but is fine with the hand tool. Ive replaced the filters and can’t find any blockages. It may be the battery but I’m reluctant to spend more money when it might not help, as the vacuum is only two years old.I waited for ages in the queue and spoke to a guy who wasn’t helpful or interested. The machine is only a couple of months out of warranty and I expect more from such a premium brand. Any advice before I switch to a more reliable brand?

2
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9 months ago
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RaineyNew Member
asked in Maintaining your Dyson air treatment machine
Dyson Purifier HP09 Formaldehyde catalytic filters

Hi,So I just bought my third HP09 Formaldehyde and this one has the old catalytic filters the metal ones you see on Dyson website and packaging.  My two older machines has the newer filter that is more of a stepped material. should I be worried I may have a really old machine with older technology?  I know Dyson state the machines are now sealed to H13 inside as well as the filters.  Would the older machines be sealed to H13? Thank you

1
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9 months ago
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wavydiesonNovice Member
asked in General discussion
When will V10 batteries be back in stock its been 2 months!! to replace a defective battery . Can I just get a new unit??

When will V10 batteries be back in stock its been 2 months!! to replace a defective battery . Can I just get a new unit??

1
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9 months ago
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Clo1717New Member
asked in Ask the Community
dyson v7 not charging

Hello,  My Dyson v7 will charge for 30 second to a minute and then disconnect from the charger (light turns off) I have tried replacing the charger and also the battery and neither has fixed the issue. Any suggestions??

1
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9 months ago
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franzmRookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V12 clogging of slits/vents with fine dust

Hi everyone!Our V12 gets very quickly clogged with fine dust at the larger slits/vents reducing the vacuum power and eventually signaling, that the filter has to be cleaned (which is not the case).Please see the photos for reference:What can be the problem? I don’t think that this was happening with the new device.Can it be, that the gasket is not fitting tightly any more and that I have to replace the outer/detachable part of the bin? See next photo:Thanks a lot in advance for your insights,Franz

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9 months ago
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weeRookie Member
asked in General discussion
Why is my Dyson Pure Cool Link™ TP02 purifying fan displaying an error?

Hi. Why does my Dyson Pure Cool Link™ TP02 purifying fan kept showing E (error) even I had unplug and plugged / filter still 82% (original)/ clean inside and outside but still getting Error.(Moderation edit - title updated)

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9 months ago
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user0815Rookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Dyson V11 Absolute Battery Spring

Dear community,my name is Klaus and I am a happy user of the Dyson V11 Absolute.There is a small compression spring in the battery for the locking mechanism. This one was damaged for some reason and the battery does not lock anymore into the device.Since I do not want to replace the battery for almost 100 EUR I am looking for replacement of that little compression spring. Can somebody tell me where I can get a replacement part or alternatively the specs (wire diamater, spring diamter, spring length)? Unfortunately the orginal spring got lost, so I cannot measure it myself :(.Thanks in advance!Klaus    

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9 months ago
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enriquejNew Member
asked in Ask the Community
How do I add my Dyson Lightcycle light to the MyDyson app?

I have two Lightcycle lamps, one works with the App without problem, I added/removed/added again no problems!The second one is found by the app (logged in), when it prompts to push the physical button to sync, the app asks me to login, after login I get back to the home screen and nothing happens. Trying to add the machine once again takes me to login and this is repeated every time.I want to point out again that the second light has no problem, after adding it takes me to setup the product and not to login.I have tried so far:logout and loginDeleting the app and reinstallturn off and on bluetoothrestart the phoneunplug the lamp Any thoughts? Thanks!!(Moderation edit - title updated)

1
Jack
Dyson Community Manager
9 months ago
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Antoine31Rookie Member
asked in Ask the Community
Dyson hot + cool fan speed heater mode at night

Hello everyone,I’m new to the Dyson community.I bought my first Dyson hot + cool HP09 and it’s a really nice device.I’m mostly using it at night in my bedroom and I realized that even in level one (heater) the airflow is more powerful than in cooler mode, even in night mode. Night mode is not having any influence on level one to my understanding, only in auto mode.1. is it normal and why airflow is more powerful in heater than cooler mode ?2. if yes, what the best setting at night to reduce noise to a maximum ?thanks for your help and have a nice day.    

2
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9 months ago
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