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Unanswered questions

127 Posts
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no.6New Member
asked in General discussion
Dyson AM10 humidifier Not Strong

Hi everyone, I found that my AM10 is having a hard time humidifying the room. Put it into my son’s room (size about 80 sqft) with a full tank of water, set the humidity target to 60, fan speed to 1. Over the whole night, the humidity level hardly went above 38% (from 33%), and in the morning the water tank is still half full. Is there a setting I should change? Does the fan speed matter? Don’t want to turn it on too much because it will be loud for sleep.If it matters, I live in Ontario Canada with the overnight temperature about 0 C / 32 F. Also recently replaced the faulty piezo.Thanks a lot in advance!

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21 days ago
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RHintzscheNew Member
asked in Ask the Community
V7 - Troubleshooting - Need more support!

Hi Folks. While brand new to the Community, I’ve dealt with Support several times around my dead V7.When I called Support the first time, several months ago, she diagnosed that I needed a new “main body”.  I agreed and paid to have one shipped to me.  The V7 didn’t work with the new Main Body.  I called back and they then diagnosed that it’s in need of a new battery.  I complied and paid for a new battery.  STILL didn’t work.  I called a third time and this time he said I need a new charger.  I was sent a charger, and guess what- still nothing.  Instead of calling again, I am reaching out to this community for help.Here’s what I get now: Any press of the power trigger, even momentarily, results in the red light in the battery pack flashing 32 times.  Even when I simply plug in the charger and touch nothing else, I’ll get the 32 flashes. If I hold the trigger down for over the duration of the 32 red flashes, I’ll get one green flash, then nothing else.So - I have a new Main Body, a new

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21 days ago
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leesum90New Member
asked in Amazon Alexa
Dyson Fan options language issue in Alexa iOS App

Good evening, Wondering if anyone has encountered the below issue.Options of my Dyson fans are showing in both English and Chinese/ Japanese in the iOS Alexa app. Images attached. Keyboard and Language on the device is set to English. Any help and support appreciated.  

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21 days ago
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llama1274New Member
asked in General discussion
black friday pricing - terrible strategy

Funny how the air wrap IDs went out of stock very quickly on Black Friday, yet here we are once the promotion period is over and they are available again at full price. 

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22 days ago
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honestlynevermindNew Member
asked in General discussion
Extremely frustrated with customer service - 55 days and still no product 

I purchased a Dyson Airstrait 55 days ago, and after waiting this long, I’m still left without the product! I paid for the product in store and since the color was unavailable they offered to mail it to my house. 55 days have now gone by with my credit card being charged and no product and no tracking number. Customer service is absolutely useless. Every time I call, I’m placed on hold for hours, only to be told the same thing: “Your order is on the way.” Yet, I’ve never received a tracking number, and I still have no idea where my order is. This is completely unacceptable.This experience has left me incredibly disappointed and frustrated. I’ve tried multiple times to get a straight answer, but it’s clear that your customer service team has no idea what’s going on. The lack of transparency and accountability is infuriating.

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22 days ago
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cmcorrissNovice Member
asked in General discussion
Gen 5 Detect Fluffy Optic brush spins for 1-second then stops.

Yesterday 11/30/24, I went to use my gen 5 detect with the fluffy optic carbon fiber brush. When I turned on the unit, the brush spun for a 1-second then stopped. I removed the brush and noticed tangled hair in the spools which I removed. I wash the brush then reassembled a few minutes ago. I am still experiencing the same issue. When I go to turn on the vacuum, the fluffy brush spins for about a second then stops. are there any tutorials on how to repair this? I cannot find any videos on you tube to address this. Thank you.

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22 days ago
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nicoastwnNew Member
asked in General discussion
Dyson Omni-glide for carpet

Hi, I’m thinking of buying the Dyson Omni-glide, but my apartment is mostly carpet. I know there’s an attachment for carpet but is it still worth it? And is it easy to install the charging dock as I’m leading the apartment and I don’t think I’m allowed to drill any hole. Thanks in advance.

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23 days ago
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MRwithStickVacNew Member
asked in General discussion
How to find Manual for StickVac SV25

Hello Community,I have registered the “Dyson V8 Origin” we purchased - Model SV25.I found that there are 2 Dyson V8s on https://www.dyson.com.au/support/support-home/guides-and-manualsBut I can’t identify either as a SV25.One seems to be an SV12 - small text on first pageThe other and SV10 - tiny text on first page.How do I get the correct manual, etc, please?

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24 days ago
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Blacky17557New Member
asked in Ask the Community
Wall Mount Docking Station Gen5 Detect Absolute versus Gen5 Outside Absolute

Hi.I currently have the Dyson Gen5 Detect Stick Vacuum. I only use Wall Mount not Floor Standing.I am looking at updating to the Dyson Gen5 Outside Absolute Stick Vacuum. My question relates to the Wall Mounts. Are they 2 different Wall Mounts for both these machines?Will the holes that are already drilled to accommodate the Gen5 Detect, be the same for the Gen5 Outside please?I have just had the garage painted, so was hoping the holes will be the same.

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24 days ago
SJSavva76
SJSavva76Novice Member
asked in Ask the Community
Gen5detect Floor Dok

Hi all. Does anybody know if the new Gen5detect Floor Dok is the flat, heavy, metal one shown in the original Dyson video, or is it the raised, plastic-looking one shown in the photos?I’m guessing the Floor Dok and the Floor Dok Multi are two different products? If so, why do the have the same product number? In fact, when ‘972214’ is typed into the search bar… all three doks are shown! 🤷🏻‍♂️ Perhaps Dyson could give each separate dok its own product number, and official video? Thank you. 🙏🏼 

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SJSavva76
24 days ago
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AlphaBetaCharlieNew Member
asked in General discussion
Hepa filter replacement: 920769-01

 Hello, I own a Dyson ball animal 2, love it, and want to replace my filter.  However, the official filter (link below) in the US was never in stock. I checked every few weeks on your website. And I have been doing that for almost a year now. In the meantime there are a lot of knock off filters sold on Amazon.  I don't understand how Dyson cannot create enough replacement filters that are used by almost the entire corded ball series. When I phone call the customer support, all I was told was to click on the notify me link, which is useless as I never gotten any notifications. https://www.dyson.com/support/journey/spare-details.920769-01

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25 days ago
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MichaellewisNew Member
asked in Air quality
air quailty

I have a Dyson pure cool fan, the air quality in my bedroom has always been really good, showing a green line. In the last 24 hours it’s showing a purple line, telling me the air quality is really bad. I have cleaned the inside with a Hoover, can someone help please? 

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25 days ago
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MCSH77Rookie Member
asked in Ask the Community
Dyson Community Team - Please Help!

Can someone from the Dyson Community Team please contact me.  I have had an ongoing saga since August.  I was in contact with Jack, but he hasn’t replied to my last message.  I tried the chat function but they couldn’t give me contact details.  Many thanks.

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26 days ago
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Retro_UKNew Member
asked in Ask the Community
Why isn’t my HP09 triggered by the following …..

So my HP09 is incredibly sensitive (a good thing) to all sorts of smells and chemicals. But the other day I was using a liquid that helps removes stickers and smelt like thick paint thinner. And absolutely nothing with my HP09.   I can spay a small amount of isopropyl in another room and its fans go into overdrive in seconds, for example. Or body spray is another thing. But this stuff…. Nada.    

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26 days ago
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barcellona424New Member
asked in General discussion
out of stock replacemeng cleaner head

I contacted Dyson customer service on 9/10/24 to request a replacement part which is still under warranty. They told me that the part was out of stocland usually without 2 weeks it would back and shipped. I haven’t received any email that it was back in stock and shipped to me. Reference # 41235728

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26 days ago
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megphobiaNew Member
asked in General discussion
How to exchange international machine for US dyson airwrap

Hello, my boyfriend recently bought me a dyson air wrap from the Netherlands not even 2 weeks ago. We were not aware that you cannot use an adapter or converter to use the dyson in the United States. I spoke on the phone with 3 representatives and one of them recommended me to get it repairs so the voltage is the correct one. I called multiple times through customer service to request this, but they told me there was nothing they could do.  It’s ridiculous how terrible the cross border customer service is. How hard is it just to exchange a new machine for another one especially when it costs about $600. Is there anything I can do? 

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27 days ago
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Dollie MacNew Member
asked in Ask the Community
Authorized Dealers

I am totally confused about if Amazon is an authorized dealer for Dyson products. I need a really great air purifier and don’t want to make a purchasing error with the cost of the Dyson machines being so high. So can anyone help? Amazon - an authorized dealer or not???

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27 days ago
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Deby LevyNovice Member
asked in Ask the Community
Dyson autorized?

Hi, I wanted to purchase a Dyson from ABT and I want to make sure  if they are  authorized to sell Dyson product?

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27 days ago
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ChristiNew Member
asked in General discussion
where are Black Friday free gifts

Black Friday Canada 2024 is offering a lower price on Airwrap and 180$ worth of free gifts including a paddle brush and free 4oz sample of styling solution.   Didn't receive brush or sample and called customer service.  Brush is being shipped but no sample because out of stock.  So… 700$ later they tell me to call back when they send me an alert that sample is back in stock.  WTF!   I have to run after them again for something that is included in my order.  I have had Dyson for 25 years.   Harbinger of how customers are treated?

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27 days ago
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DavidtheMalcolmNovice Member
asked in General Discussion
Status of the Dyson Zone in Canada?

Hello, I’ve noticed on the Canadian Dyson website you can’t buy the Dyson Zone anymore. I got mine when they were still not available in Canada, I actually drove down to the US to pick them up at a place I got shipped to at the border. I absolutely love my Dyson Zones and I’m a bit worried that we might never get replacement filters in Canada now as Dyson isn’t even selling the headphones up here. :(I have a condition called MCS and these have made it much safer for me to go outside of my home to do things like grocery shop, or visit people in public spaces.I really hope this doesn’t mean Dyson is abandoning this product, but I suspect it might. I understand that the OnTrac headphones might sell better but I hope the Zone stays in the lineup. I’m now quite terrified of what will happen to me some day when these die. As I especially suspect that with recent changes in the US, we’ll see even more products coming in to Canada that poison the air in enclosed spaces as regulations down sout

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ernables
Silver Level Contributor
27 days ago
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LeelaSNew Member
asked in General discussion
Why can't I cancel an order that is delayed?

I ordered an Airstrait straightener and got an email informing me that shipping has been delayed and will only happen in 3-5 business days. I want to cancel my order because it will take too long. I understand not being able to cancel if it’s been shipped, but that’s not the case here. Can I get some help?

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27 days ago
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3pitFir3New Member
asked in Ask the Community
HP09 Garlic Smell

First off I want to say that Dyson Canada has been good at trying to help with this. Their customer service thus far has been as I would expect, so no complaints there.The first HP09 I had worked great and performed as I would have hoped. Until one day the wife cooked up a strong garlic dish (unit is placed on the top floor of the house in a bedroom, no where near the kitchen). Since then the unit emitted the garlic smell for months after. All procedures were followed (cleaning, new filters...etc) until it was decided they would exchange the unit for a new one.New one goes back upstairs to the same spot as the old one (bedroom) and so far was fine, until some garlic toast was made. Now, we are back with the same issue again on a 2nd unit. Dyson is sending me some replacement filters to “fix” the issue which is fine, I'll try it again and see (not getting my hopes up). I doubt it will fix the issue as that didn't work on the last one, but I'll play along again.Has anyone else run into t

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27 days ago
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mchesser147New Member
asked in Ask the Community
replacement part

Was wondering why the agent informed me that she could not send a replacement bin as it was out of stock and wants me to go to the service center when I can purchase it online? This is a replacement bin for a bin I have already purchased. I put one in my cart. 

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28 days ago
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VitiRookie Member
asked in Ask the Community
Unable to login on my pc - so requested a password reset and still cannot get in

I have an account with Dyson and there are a number of purchases I made and they are saved in “My Dyson”.Today I tried to login and it said “something wrong” with my login details (which there were not) and telling me I would be locked out after 4 attempts.  So I requested a PW reset which I got but it still will not let me in!I tried the chatbot which is useless.I think I have had enough of Dyson and will no longer buy their goods because I can’t even access those items I have bought!Anybody have any useful advice?I don’t understand how Dyson can keep afloat when they seem to do everything to stop you accessing your account!

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28 days ago
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ByronNew Member
asked in General discussion
Submarine wet roller head dimensions

I’m looking for the dimensions of the wet roller head (length, width, height). I think I found the width online (254 mm), on the product page on dysons website. 

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28 days ago
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