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General discussion

Got a query that's pretty general about your Dyson air treatment machine? Get an answer from the Community here.

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GminorsNovice Member

posted in General discussion

BillstNovice Member

asked in General discussion

Filter stock problem 2023 - Dyson Purifiers

Seems same problem as last year. No supplies of air purification filters. Previous topic closed. Can we use 3rd party filters to save junking Dyson?

7 months ago

TechnicalMarvelNovice Member

asked in General discussion

TP04 Software refuses to update.

Hey guys, just wanted to stop by and share some frustrations im experiencing with my Dyson TP04 air purifier. Currently the app is refusing to let me use the scheduling facility, nor can I access the filter management function. The app says that a software update is in progress and I will be able to use the scheduling and other features after it has completed. Thing is, its not updating, at the unit itself its not showing the update icon, just normal operations and if I go into the settings and turn off auto update it just says ‘update scheduled’ but it never comes, but is connected to the internet as I can control it through the app or alexa. I have tried resetting the device and removing and readding it to the app and nothing has worked. I even spoke with Dyson who said they could manually update it at the workshop and so it was collected and sent back there. It came back with ‘no fault found’ and no manual update had been completed. Looking around i can see this is not the f

9 months ago

Lou LouNovice Member

asked in General discussion

Underwhelmed - Purifier not Cooling

My Dyson Purifier Formaldehyde arrived yesterday. It seemed good initially but to say I'm underwhelmed is an understatement. I've had it going on maximum the entire time and it's not cooling at all! I can feel a breeze but I was expecting it to be producing cool air, not just under room temperature air? Am I doing something wrong? (Edited by moderator – Tags added & Title amended)

1 year ago

limiNJRookie Member

published in General discussion

Considering an upgrade to the Dyson Purifier Hot + Cool, any recommendation?SPOTLIGHTED POST

I own two of AM09 hot + cold tower. I was thinking of buying the HP01 purifying heater. Anyone have one and loves it? As reviews online are mixed. Thank you.

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1 year ago

Caughey48New Member

asked in General discussion

PH01 Humidity - How to use?

I just purchased my new PH01 Humidity and Air Purifier. I was thrilled, being a huge Dyson fan but the humidifier doesn't seem to be getting enough humidity out. I have set at 50 and it has been running full blast for about 8 hours and barely climes a percent. My old cheapo humidifier would knock it out in an hour or less. Am I doing something wrong?

2 years ago

kakatc84New Member

asked in General discussion

Dyson HP04 filter issues - Combi vs Standard

Hello! I’m new to this forum because this is the first issue I’ve had with my Dyson (I have 3 different). I have an HP04 - Dyson Pure Hot+Cool. We bought this machine in 2019 -used it everyday - changed the filters when required and all was fine until the last filter change. I ordered a new filter, through Dyson, tried to install it and it’s not recognizing. To clarify things a bit - originally this machine had a (for lack of a better term) 2 system filter. You first put in the charcoal and then the other one went in front. Well, Dyson changed to an all in one filter and since then it gives me an error for the 2nd filter. I’ve called the support desk - who told me to take it in to the service center. I did that and I was told it needs a new motherboard and the motor was blown. WTH!!! This machine is only 3 years old…. I’ve reset it several times and every time it appears to be looking for the 2nd filter! The fan still works although I’m not sure how - since the service cente

1 year ago

littlejack101Novice Member

asked in General discussion

Purifier - DP04 - Can't reset filters using the MyDyson App

DP04 arrived on Monday - filters installed but the Dyson app shows 0% and ‘Filter Management’ is greyed out. New filters are on the way from Dyson but I don’t see how that will fix the issue. I have tried to reset on the remote but it does not update the app. (Moderation Edit - Tags Updated)

1 year ago

SpangleRookie Member

asked in General discussion

Is it possible to locate a MAC address for TP09?

Hi all,as per title, I’d like to be able to add my TP09 to my router white list but without a MAC address it’s a no go for the app at the cost of security? CheersSpangle

9 months ago

ajlasentNovice Member

asked in General discussion

Tower Purifier - Tilt feature

Hello! On the online product manual, there’s a +-10 degree tilt available… I was wondering if the unit actually has a tolt function… the app doesn’t show any option to tilt, just oscillate. Thanks! (Edited by moderator – Tags added)

1 year ago

anthohughsonNew Member

asked in General discussion

Dyson Purifier Humidify+Cool Formaldehyde™ PH04 Running on High fan when set to AUTO

Hi, my fan has been running on high all day when I’ve set it to AUTO. I bought it earlier this week and when I initially set it to AUTO the fan was at a low speed. The app is showing that the ‘Auto Target’ air quality is being met, but it’s still on a high setting when on AUTO. Does anyone have an answer for why this is happening?

2 years ago

ilumn8tedNew Member

asked in General discussion

HP09 - Heat mode, fan setting and odd smell?

Hi all, I got a HP09 today and have 2 issues.Regardless of the fan speed setting on heat mode its just on full blast whether set at 1 or 10, is this normal? The fan changes speed on cool mode no problem. And the smell coming from it on heat mode i can only describe as a drill overheating, like a motor burning in hot plastic.It's only been powered on for less than an hour, does this smell go away after a certain amount of usage? (Edited by moderator – tags added) 

2 years ago

Cora24New Member

posted in General discussion

Purifier - Filter housing with a bad smell

I just got my air purifier it worked perfected the first day but the second day there started to be a terrible smell. The air quality has always been in the green so it’s not like it’s been working overtime. Is this normal? The smell gives me a headache so not something I can get over. It smells like paint/plastic or something like that. I’ve opened the filter site and everything seems to be okay.

10 months ago

Jasmin FontanarosaRookie Member

asked in General discussion

Dyson Airwrap Origin multi-styler and dryer Blue/copper?

I would like to purchase the "Dyson Airwrap Origin multi-styler and dryer" but there is only in grey and gold, when will the Blue and copper option be available?Or how can I select the tools I want without having to select a set kit, for example I don't really want all 9 tools like the air hard and soft brush.

4 months ago

blapathNew Member

asked in General discussion

Apple Watch Ultra 2 doesn't recognize registered air purifier

We have a Dyson Air Purifier (TP09). it was registered into the iPhone application, whih works like a champ.Just now I got a new Apple Watch Ultra 2, where MyDyson app is installed. But when activated, it just says ADD MACHINE and instructing doing it in the phone application). But As I write, the device is successfully registered in phone application.Is it is bug in the watch applictaion not yet supporting Ultra 2? Or there is something I have to do to ceent it to the devie (both the phone, watch and the device are on the same wi-fi network of course)?Any suggestion?Thanks in advance.

6 months ago

Anonymous

asked in General discussion

5GHz network

Hey - Anyone know why the Purifiers/fans don’t connect to a 5GHz network?

2 years ago

erickswitchRookie Member

posted in General discussion

MyDyson App - Ukrainian App Store - Unavailable

Hello! I am from Ukraine and became a happy owner of PH04🥳 But I was very surprised that for Ukraine it is impossible to download MyDyson app😩 I had to register a new AppleID to install the app. I don't understand why there are such restrictions? You do not want people from Ukraine to use your equipment?) The application itself is not badly done, although it is a little crooked and sometimes stupid😕 Special thanks for the Russian language! Albeit partial. And it doesn't always fit on the screen. But it's nice to have it) I would also like HomeKit support I hope the application will be available in the Ukrainian App Store in the next update. Thank you!🙏

1 year ago

NatGreeneNew Member

asked in General discussion

Dyson Hot Cool Jet Focus AM09 turns on by itself

Dyson Hot Cool Jet Focus AM09 turns on by itself? (Edited by moderator – Tags added/Moved to a new category)

1 year ago

M4ffwNovice Member

asked in General discussion

Dyson HP04 - Air Quality Sensor Fault/No Humidity Reading

Good afternoon, This is a bit of a long one but I’m open to any suggestions at this point! Essentially, I bought this machine from Dyson in August 2022 and upon unboxing and using the machine I became aware that certain functionality wasn’t working - primarily the ‘auto’ functionality available through the app or controller.I raised this with Dyson within the first 14 days or so of receipt, they said they would swap it and arranged a delivery date. On the ‘delivery date’ for the swap, nothing happened. I therefore boxed the machine up and it has been sitting in my house (boxed) waiting for a replacement since August 2022. I contacted the team multiple times during that period, via Whatsapp, live chat, phone, trustpilot and even down the route of a ‘complaint’ - long story short, it never got fixed as they had no like-for-like machine in stock to ‘swap’ mine with and basically said there was nothing they could do.This month I gave up waiting for it to be swapped, so I asked for a repair

1 year ago

lucy9383Novice Member

asked in General discussion

Heater Purifier - No WIFI symbol

Hi, I just bought Dyson HP04 yesterday and tried to connect it with MyDyson. I kept failing to do that and it seems that the WIFI symbol never showed up in the HP04 screen. I tried to press and hold on/off for more than 30 seconds, unplug and plug it, uninstall and install the purifier. But still nothing works. (Edited by moderator – Tags added)

1 year ago

Anonymous

asked in General discussion

Night Mode on HP09

When in heating mode, the night mode on my HP09 heater purifier only dims the display but it’s still very bright in a dark room. When in cooling mode & night mode is on, the display is off completely. Is there a way for night mode to turn machine display off completely when heating mode is on?

5 months ago

d0x360Rookie Member

asked in General discussion

difference between v1 & v2 of the purifiers? Also a quick sound question

So I just bought a Dyson v1 air purifier. I'm not sure what the model number is, I think it may be C2A-US-NNA6739B-465...or that's just it's SSID lol.Anyways I honestly did no research on the product because I wasn't planning on buying it but I got an email from a friend and the price seemed good... Well.. Dyson good. I did have one previously that was much shorter and I believe also a v1 that I got on amazon but it was apparently from a 3rd party seller and there was a warning about how the warranty wouldn't be honored unless I bought it from an authorized seller so back it went before I ever opened the box. Shame though because that one apparently had a heat function.So basically I'm just curious about my machine and what's different about it from a v2 feature wise aside from the LCD screen on the v2.Oh and one other thing..noise levels. How loud is the fan supposed to be? I have it set to max (10) and it's at least twice as loud as my $16 target fan. Is that normal? Does the

2 years ago

letmeseeuNew Member

posted in General discussion

US - UL 1278 heating solution - Suggestion

Now I know a lot of us people in the USA can’t control heating via app because of safety concerns, but what if Dyson created a bluetooth system so that if it detects that you’re at least in range of the device. That way we can atleast turn on the heater while we’re in the house. Won’t be a solution for those who want to warm up the room in advance though, just for convenience in house.

1 year ago

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