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General discussion

Got a general query about your Dyson air treatment machine? Get an answer from the Community here.

  • 282 Posts
  • 741 Replies

282 Posts

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SawsensaadNovice Member
posted in General discussion

Tobacco Smoke removed by Dyson air purifier

Hello Dyson community! I’m wondering if anyone has experience using a Dyson air purifier to deal with smoke drifting from downstairs to upstairs in the house. My husband smokes in the living room, and the smoke tends to travel upstairs into the bedrooms. Can the Dyson air purifier effectively help reduce or eliminate this issue? I’d appreciate any insights or recommendations. Thanks! (Moderation Edit - Tags Added/Title Updated)

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S
10 months ago
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limiNJRookie Member
published in General discussion

Considering an upgrade to the Dyson Purifier Hot + Cool, any recommendation?SPOTLIGHTED POST

I own two of AM09 hot + cold tower. I was thinking of buying the HP01 purifying heater. Anyone have one and loves it? As reviews online are mixed. Thank you.

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Bronze Level Contributor
1 year ago
Gminors
GminorsNovice Member
posted in General discussion

CO2 Monitoring

As a suggestion, it would be great if purifiers could monitor and graph CO2 levels in ppm in the home. CO2 levels are a great way to monitor how stale the air in the house is. The purifier may not be able to reduce CO2 in the home but by helping users monitor it, people can proactively know when to increase ventilation in the home.  CO2 monitoring is a requirement in many commercial scenarios and businesses for their staff and customers and it would be great to be able to bring this to the home in a simple and easy way. 

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Gminors
2 years ago
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BillstNovice Member
asked in General discussion

Filter stock problem 2023 - Dyson Purifiers

Seems same problem as last year. No supplies of air purification filters. Previous topic closed. Can we use 3rd party filters to save junking Dyson?

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9 months ago
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kakatc84New Member
asked in General discussion

Dyson HP04 filter issues - Combi vs Standard

Hello!  I’m new to this forum because this is the first issue I’ve had with my Dyson (I have 3 different).  I have an HP04 - Dyson Pure Hot+Cool.  We bought this machine in 2019 -used it everyday - changed the filters when required and all was fine until the last filter change.  I ordered a new filter, through Dyson, tried to install it and it’s not recognizing.  To clarify things a bit - originally this machine had a (for lack of a better term) 2 system filter.  You first put in the charcoal and then the other one went in front. Well, Dyson changed to an all in one filter and since then it gives me an error for the 2nd filter.  I’ve called the support desk - who told me to take it in to the service center.  I did that and I was told it needs a new motherboard and the motor was blown.  WTH!!!  This machine is only 3 years old…. I’ve reset it several times and every time it appears to be looking for the 2nd filter!  The fan still works although I’m not sure how - since the service cente

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1 year ago
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Nickbennett1234New Member
asked in General discussion

Is it possible to swap power adapters for air treatment machines?

My family and I are currently living in Europe and we would like to purchase a air treatment device but want to ensure it will work when we go back to America. Based on my research they aren’t dual voltage devices, but can we just swap the European power adapter for a US version when the time comes?  (Moderation Edit - Tags Added/Title Updated)

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A
1 year ago
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acousticbikerNovice Member
asked in General discussion

HP07 running non-stop in Auto mode

I recently got an HP07 and run it in Auto mode. I’ve noticed that it’s always on even with AQ being good. I previously had an HP02, which would stop completely when AQ was good and then start back up as needed. I’m wondering whether this is expected behavior for the HP07, especially given that filter life will likely be shorter with it running continuously vs intermittently.(Edited by moderator – Tags added)

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Stuart
Dyson Community Manager
2 years ago
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Jasmin FontanarosaRookie Member
asked in General discussion

Dyson Airwrap Origin multi-styler and dryer Blue/copper?

I would like to purchase the "Dyson Airwrap Origin multi-styler and dryer" but there is only in grey and gold, when will the Blue and copper option be available?Or how can I select the tools I want without having to select a set kit, for example I don't really want all 9 tools like the air hard and soft brush.

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J
6 months ago
TechnicalMarvel
TechnicalMarvelNovice Member
asked in General discussion

TP04 Software refuses to update.

Hey guys,  just wanted to stop by and share some frustrations im experiencing with my Dyson TP04 air purifier.  Currently the app is refusing to let me use the scheduling facility, nor can I access the filter management function.  The app says that a software update is in progress and I will be able to use the scheduling and other features after it has completed.  Thing is, its not updating, at the unit itself its not showing the update icon, just normal operations and if I go into the settings and turn off auto update it just says ‘update scheduled’ but it never comes, but is connected to the internet as I can control it through the app or alexa.  I have tried resetting the device and removing and readding it to the app and nothing has worked.  I even spoke with Dyson who said they could manually update it at the workshop and so it was collected and sent back there.  It came back with ‘no fault found’ and no manual update had been completed.  Looking around i can see this is not the f

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Stuart
Dyson Community Manager
1 year ago
C
Cora24New Member
posted in General discussion

Purifier - Filter housing with a bad smell

I just got my air purifier it worked perfected the first day but the second day there started to be a terrible smell. The air quality has always been in the green so it’s not like it’s been working overtime. Is this normal? The smell gives me a headache so not something I can get over. It smells like paint/plastic or something like that. I’ve opened the filter site and everything seems to be okay. 

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A
1 year ago
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SpangleRookie Member
asked in General discussion

Is it possible to locate a MAC address for TP09?

Hi all,as per title, I’d like to be able to add my TP09 to my router white list but without a MAC address it’s a no go for the app at the cost of security? CheersSpangle

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D
1 year ago
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ajlasentNovice Member
asked in General discussion

Tower Purifier - Tilt feature

Hello! On the online product manual, there’s a +-10 degree tilt available… I was wondering if the unit actually has a tolt function… the app doesn’t show any option to tilt, just oscillate. Thanks! (Edited by moderator – Tags added) 

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Stuart
Dyson Community Manager
1 year ago
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weeRookie Member
asked in General discussion

Why is my Dyson Pure Cool Link™ TP02 purifying fan displaying an error?

Hi. Why does my Dyson Pure Cool Link™ TP02 purifying fan kept showing E (error) even I had unplug and plugged / filter still 82% (original)/ clean inside and outside but still getting Error.(Moderation edit - title updated)

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W
8 months ago
d0x360
d0x360Rookie Member
asked in General discussion

difference between v1 & v2 of the purifiers? Also a quick sound question

So I just bought a Dyson v1 air purifier.  I'm not sure what the model number is, I think it may be C2A-US-NNA6739B-465...or that's just it's SSID lol.Anyways I honestly did no research on the product because I wasn't planning on buying it but I got an email from a friend and the price seemed good... Well.. Dyson good.  I did have one previously that was much shorter and I believe also a v1 that I got on amazon but it was apparently from a 3rd party seller and there was a warning about how the warranty wouldn't be honored unless I bought it from an authorized seller so back it went before I ever opened the box.  Shame though because that one apparently had a heat function.So basically I'm just curious about my machine and what's different about it from a v2 feature wise aside from the LCD screen on the v2.Oh and one other thing..noise levels.  How loud is the fan supposed to be?  I have it set to max (10) and it's at least twice as loud as my $16 target fan.  Is that normal?  Does the

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d0x360
2 years ago
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cweinfeld10Novice Member
asked in General discussion

Dyson HP07 treat asbergillus penecillium mold?

Hi,Had a recent air inspection and the living room is coming back with higher levels (twice that of the bedrooms) of asbergillus penecillium which is a common mold spore.  just bought the Dyson hp07 and system is indicating air quality is good. Does this system help get rid off these mold spores? Right out of the box it says air quality is good. 

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C
9 months ago
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littlejack101Novice Member
asked in General discussion

Purifier - DP04 - Can't reset filters using the MyDyson App

DP04 arrived on Monday - filters installed but the Dyson app shows 0% and ‘Filter Management’ is greyed out. New filters are on the way from Dyson but I don’t see how that will fix the issue. I have tried to reset on the remote but it does not update the app.  (Moderation Edit - Tags Updated) 

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Stuart
Dyson Community Manager
1 year ago
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Caughey48New Member
asked in General discussion

PH01 Humidity - How to use?

I just purchased my new PH01 Humidity and Air Purifier.  I was thrilled, being a huge Dyson fan but the humidifier doesn't seem to be getting enough humidity out.  I have set at 50 and it has been running full blast for about 8 hours and barely climes a percent.  My old cheapo humidifier would knock it out in an hour or less.  Am I doing something wrong?

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2 years ago
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ilumn8tedNew Member
asked in General discussion

HP09 - Heat mode, fan setting and odd smell?

Hi all, I got a HP09 today and have 2 issues.Regardless of the fan speed setting on heat mode its just on full blast whether set at 1 or 10, is this normal? The fan changes speed on cool mode no problem. And the smell coming from it on heat mode i can only describe as a drill overheating, like a motor burning in hot plastic.It's only been powered on for less than an hour, does this smell go away after a certain amount of usage? (Edited by moderator – tags added) 

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Stuart
Dyson Community Manager
2 years ago
M
M4ffwNovice Member
asked in General discussion

Dyson HP04 - Air Quality Sensor Fault/No Humidity Reading

Good afternoon, This is a bit of a long one but I’m open to any suggestions at this point! Essentially, I bought this machine from Dyson in August 2022 and upon unboxing and using the machine I became aware that certain functionality wasn’t working - primarily the ‘auto’ functionality available through the app or controller.I raised this with Dyson within the first 14 days or so of receipt, they said they would swap it and arranged a delivery date. On the ‘delivery date’ for the swap, nothing happened. I therefore boxed the machine up and it has been sitting in my house (boxed) waiting for a replacement since August 2022. I contacted the team multiple times during that period, via Whatsapp, live chat, phone, trustpilot and even down the route of a ‘complaint’ - long story short, it never got fixed as they had no like-for-like machine in stock to ‘swap’ mine with and basically said there was nothing they could do.This month I gave up waiting for it to be swapped, so I asked for a repair

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M
1 year ago
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anthohughsonNew Member
asked in General discussion

Dyson Purifier Humidify+Cool Formaldehyde™ PH04 Running on High fan when set to AUTO

Hi, my fan has been running on high all day when I’ve set it to AUTO. I bought it earlier this week and when I initially set it to AUTO the fan was at a low speed. The app is showing that the ‘Auto Target’ air quality is being met, but it’s still on a high setting when on AUTO. Does anyone have an answer for why this is happening?

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Stuart
Dyson Community Manager
2 years ago
A
Anonymous
asked in General discussion

Night Mode on HP09

When in heating mode, the night mode on my HP09 heater purifier only dims the display but it’s still very bright in a dark room. When in cooling mode & night mode is on, the display is off completely. Is there a way for night mode to turn machine display off completely when heating mode is on?

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2 months ago
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blapathNew Member
asked in General discussion

Apple Watch Ultra 2 doesn't recognize registered air purifier

We have a Dyson Air Purifier (TP09). it was registered into the iPhone application, whih works like a champ.Just now I got a new Apple Watch Ultra 2, where MyDyson app is installed. But when activated, it just says ADD MACHINE and instructing doing it in the phone application). But As I write, the device is successfully registered in phone application.Is it is  bug in the watch applictaion not yet supporting Ultra 2? Or there is something I have to do to ceent it to the devie (both the phone, watch and the device are on the same wi-fi network of course)?Any suggestion?Thanks in advance.

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S
9 months ago
A
Anonymous
asked in General discussion

5GHz network

Hey - Anyone know why the Purifiers/fans don’t connect to a 5GHz network?

2
K
2 years ago
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NatGreeneNew Member
asked in General discussion

Dyson Hot Cool Jet Focus AM09 turns on by itself

Dyson Hot Cool Jet Focus AM09 turns on by itself? (Edited by moderator – Tags added/Moved to a new category) 

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Gold Level Contributor
1 year ago
E
erickswitchRookie Member
posted in General discussion

MyDyson App - Ukrainian App Store - Unavailable

Hello! I am from Ukraine and became a happy owner of PH04🥳 But I was very surprised that for Ukraine it is impossible to download MyDyson app😩 I had to register a new AppleID to install the app.  I don't understand why there are such restrictions?  You do not want people from Ukraine to use your equipment?) The application itself is not badly done, although it is a little crooked and sometimes stupid😕 Special thanks for the Russian language!  Albeit partial.  And it doesn't always fit on the screen.  But it's nice to have it) I would also like HomeKit support I hope the application will be available in the Ukrainian App Store in the next update. Thank you!🙏 

4
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1 year ago
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