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General discussion

Got a query that's pretty general about your Dyson air treatment machine? Get an answer from the Community here.

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erincNew Member

asked in General discussion

Dyson Pure Cool™ tower Glass HEPA + Inner Carbon Filter - Is there a suitable replacement?

Hi I have Dyson Pure Cool™ tower purifier fan from 2018. My glass hepa and inner carbon filters has been used up for a while now but I'm not able to order replacement since inner carbon filter seems to be out of stock all the time and only glass hepa filter in stock. I see https://www.dyson.co.uk/support/journey/tools/965432-01 is in stock but I'm not sure if my device would be compatiable with this as it is not listed on the page however they look very similar. Would you be able to confirm if I can order and use this one please?

7 months ago

ChrisNorwichNovice Member

posted in General discussion

Dyson UK - WhatsApp Conversation - Failed repair visit

After no-one came to collect my broken unit as planned I was advised to contact Dyson via WhatsApp.(Modorator Edit - Sensitive information removed from image)

1 year ago

etoilevyNovice Member

asked in General discussion

How to tell if the UV light is working in PH03?

Is there a way to verify and see that the UV light is working on my humidifier? The water in the tank has been getting cloudy even with a deep clean. It wasn’t an issue before and my only assumption is that the Uv light stopped working and is making my water get filled with bacteria.

2 years ago

BlackoutNovice Member

asked in General discussion

HP07 Hot + Cool

We got our Hot + Cool HP07 yesterday. Looks very nice but I’m not sure if it’s good for the job.I set the temp to 19 and put it on Auto mode. It’s still blowing hot air even though it says that room temp is 19. We’ve put close to sofa and frankly when I’m sat on the sofa I can’t feel the warm air, it seems to be getting cold by the time it gets to me. Not sure what tariff we’re on but it also seems to be using a lot of electrics. I I literally had it running for like 30 mins and according to my smart meter it used about 80p which is a lot really. Any suggestions?

4 months ago

CharliebrownGold Level Contributor

asked in General discussion

Hidden network

Hi allI am struggling to find information about Hidden Networks.Does anyone know if a hidden network is searchable by the Dyson machines?

2 years ago

JackDyson Community Manager

published in General discussion

Dyson's three things to look for when choosing an air purifierInterview

When it comes to finding the right air purifier for your home, there are three fundamental features to look out for. At Dyson, we call them the three pillars of purification.Dyson Engineer Kathleen explains why it’s imperative that air purifiers sense, capture and project – to help clean the air of your indoor environment and remove airborne pollutants.Need further guidance on choosing the right Dyson Purifier for your needs? Try our Help Me Choose tool. Related Community topicsWhat are the common household pollutants?How Air Quality changes throughout the yearWhat is off gassing and what causes it?Aren't pollutants just outdoors?

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27 days ago

TeramanujuanNovice Member

asked in General discussion

HP04 heater is blowing cool air.

I purchased an HP04 renewed about 3 weeks ago. This evening I turned on the heater but the room didn’t warm up. I checked the info panel and saw that it was 66 degrees and it was set at 74. The fan was on 4. I turned up the fan to 9 and after 10 minutes the room temperature was still 66 degrees. 20 minutes later it is 67 degrees. There are no error codes that I noticed. I unplugged the unit and plugged it back in, no change. Any suggestions?

5 months ago

AndrewNNew Member

asked in General discussion

Quietest fans

What's the quietest fan in your range. Am buying for poorly relative who is extremely sensitive to noise.

2 months ago

EErraNew Member

asked in General discussion

Returns Page isn't working, impossible to reach customer service

Dyson’s return page isn’t loading, and I cannot get a hold on anyone to provide me with instructions to return my product. Trying here to get a hold on someone to help me. It is unacceptable that this company sells luxury electronics, yet their customer service seems to be non-existent.

5 months ago

ap215

asked in General discussion

Big+Quiet BP03 temperature reading too high

Hey guys,Recently we got a Big+Quiet BP03 purifier, have it for about 5 days now, it has been generally great and living up to our expectations. We have it running full time mostly on auto.But there is just one thing - the temperature reading seems to be always around 2 degrees higher compared to our other thermometers (both analogue and digital ones). E.g. when it is around 26°C, the purifier would show 28°C. The reading does move up and down relatively as the temperature changes, but the number is always a bit high.We tried vacuuming the sensor ports, and also did a few factory resets (by holding down power button on both remote and the unit for 10 seconds), but it is still the same.Does anyone have any suggestions? Is there a way to manually calibrate the temperature?

4 months ago

vispineRookie Member

asked in General discussion

Purifier not displaying ultrafine particles 0.1

Hi,I recently bought a Dyson Purifier Hot + Cool Formaldehyde and it is not displaying ultrafine particles 0.1 in the app sensors. Am I missing something? Thanks.(Edited by moderator – tags added) 

2 years ago

MertNew Member

posted in General discussion

Resolving issues with my Dyson TP04 air cleaner

Hey everyone,I wanted to share my experience with my Dyson TP04 EU/CH Wh/Sv 310130-01 air cleaner, which I bought at Jul 2020. Unfortunately, the device stopped turning on about six months ago, even though I barely used it. I took it to an authorized service center, and they said they could replace it with a different model without wireless features for 4000 TL.I have a few issues with this whole situation that I want to bring up. First of all, my original device had wireless features, which I thought were pretty essential. Secondly, the authorized service center couldn't give me a specific diagnosis of what was wrong with the device, so I don't even know what I'm paying for.I also have asthma, so I really rely on my Dyson vacuum cleaner and air cleaner to keep my air clean and healthy. It's frustrating that my air cleaner broke down for seemingly no reason and that I couldn't get any help.Has anyone else had this experience? What did you do to resolve it? I'd love to hear your thought

1 year ago

EEBNew Member

asked in General discussion

Purifier - Is there any data showing Dyson success in removing VOCs?

I am trying to find a good purifier to reduce VOCs. I have had terrible luck with other brands and have used monitors to track VOC levels. Has anyone else used a Dyson VOC/Formaldehyde purifier and measured results using monitors? Is there any data out there that actually measures VOCs before and after the purifier was used? Thank you!

7 months ago

Lewby37New Member

asked in General discussion

Grey/White screen on Dyson Hot + Cool HP07 - Suggestions?!

Our HP07 fan seems to be functioning ok (as far as I can tell) but recently appears to have changed to show a grey/white screen when the unit is powered off (but still plugged into wall power) rather than the screen turning completely off/appearing black. Just wondering whether this might be a sign of bigger or impending issues with the unit? Should I be worried? (Moderation Edit - Tags Added/Title Updated)

1 year ago

nayanm21New Member

posted in General discussion

Dyson Exchange of Airwrap

I bought my Dyson airwrap a little over 2 years ago and began experiencing issues with it randomly turning off and then a random burning smell so I called Dyson. They were nice enough to allow me to exchange the airwrap however at this point it has been 1 month since the exchange process has started and over 3 weeks since Dyson has recieved the old airwrap. I have contacted their customer service via chat, email, and phone at minimum 20 times and am always just given the run around that they are “working on it”. I understand the holiday times makes things crazy but this just seems a little ridiculous. At this rate I’m not sure if I will ever get a new device. Is anyone else experiencing issues with exchanges?

4 months ago

mvutrinhNew Member

asked in General discussion

Brand New Dyson TP09 Motor sound - Thoughts?

I just bought this brand new Dyson TP09 Formaldehyde from Amazon Prime Day. Does anyone know if it’s suppose to be making this motor sound? It’s not quiet at all and pretty loud. I posted a video below.

6 months ago

nematian.maryamNew Member

posted in General discussion

Dyson Purifier Hot+Cool Formaldehyde™ HP09 vs Dyson Purifier Cool Formaldehyde™ HP09 - Which is better?

I’m not sure which one of these HP09 is better and cover more area? Is the only difference in heating ability ? (Moderation Edit - Tags Added/Title Updated)

1 year ago

no.6New Member

asked in General discussion

AM10 Humidfier Clicking / Water drippping noise

Hi Everyone, I recently bought a Dyson Am10 humidifier and put it into my son’s room to help his nose allergy / blood issue.The machine looks nice and it works well by improving the humidity level within the room.However, we noticed that it constantly has a water dripping / clicking noise when running. Sometimes the noise is so loud that it can wake the kid up during the night.Just wondering if this is normal. We even went to the Dyson store to check, and the demo machine does not seem to have this issue.Any insights will be appreciated.Thank you!!! (Moderation edit - link removed)

4 months ago

tangyingjieNew Member

asked in General discussion

PM 2.5 and 10 sensor has a unusual high reading in sudden

We have a Dyson air purifier at the bedroom, which had some unusual high readings from PM 2.5 and PM 10 sensors in the last couple of days. The readings had sudden increases, once in the evening and another time in the early morning, both were from numbers around 10 to over 150 within 30 minutes, and kept in a high value for a few hours. There was no changes in the environment.Could this be a sensor issue?

5 months ago

FlorenceNovice Member

asked in General discussion

Does Dyson Purifier Cool Formaldehyde remove PFAS?

Does the Dyson Purifier Cool Formaldehyde recognise and remove PFAS? (The airborne compounds are thought to break off of PFAS-treated products such as carpeting and clothing and attach to dust or freely float through the indoor environment.PFAS are dubbed “forever chemicals” because they do not naturally break down. They accumulate in animals, including humans, and are linked to cancer, birth defects, liver disease, thyroid disease, decreased immunity, hormone disruption and a range of other serious health problems.)

7 months ago

Partyof5New Member

posted in General discussion

Aroma Diffuser and/or lit candles

I have always enjoyed a light pleasant and attractive smell in my home. Partly because it helps in disguising unwanted pet odor. Also bcs I love an amazing smelling home that's pet safe, and contains no harsh chemicals. I guess this is both a question and Discussion. Will the scent of either a Aroma Diffuser (which has controls for the Density of the Aroma as well as the concentration percentage), and/or a lit scented Candle affect the performance of the Dyson purifier cool TP07. I noticed when I turned it on again, the readings went immediately to the red, saying bad air quality, etc. This was after moving it to where it's potential home may be, which was only 2 feet away from where I turned it on for the very first time. I did go ahead and turn off my aromadiffuser and lid the candle. Mind you, both were in use when I initially turned it on when I was getting to know my machine. It stated my air was good then. Will this be an issue with these machines moving forward? Any one else ha

2 years ago

sweepsRookie Member

asked in General discussion

AM09 - Action after heating

I have a AM09 and noticed that once the heater had reached the temperature I set it for, shuts off, which is what I expected.However, whilst sitting in my now heated room, I felt a draft. On inspection I felt the breeze coming from the AM09 itself. It’s not at the volume the warm air came out but just a breeze and felt cool (probably just a fan of room temperature air). The red circle (on off) at the front was illuminated.Is this correct? I cannot see anything about this in the book and surprised that after my room is heated, it’s blowing out a feint breeze of cooler/non heated air…Many thanks

5 months ago

rgtekt71Rookie Member

asked in General discussion

outside temperature

My purifier always shows outside temperature as 16deg. Am I supposed to do something to activate it?

1 year ago

LindiNew Member

posted in General discussion

Purifiers (DP04) - Why are all the filters out of stock?

This will be my last ever dyson purchase of anything, the customer service is appalling over waiting months to find out about getting a replacement hp04 filter . So the question is where are they all??? The answer to that is I don’t know and nor does dyson as todays WhatsApp message from dyson was this “Filters are currently out of stock direct but can be purchased through our third party retail partners - eSpares, PartMaster, 4Your Home, Appliance Spares Warehouse, Buyspares & PartCentre.”so we spend over £500 on a machine to then put in non dyson parts - is it covered by warranties who knows ? dyson please stick to hoovers im Done dealing with bad customer service and you having no filters for your Machines

8 months ago

Emma.SGold Level Contributor

asked in General discussion

Air quality is different

Hello, anyone know why my air quality on the home screen and the graphs don’t match?

2 years ago

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