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  • 836 Posts
  • 1,724 Replies

836 Posts

Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community

Meet the Community | Introduce yourselfINTRODUCTION

Hi everyone! My name is Stuart and I am the Community Manager at Dyson.What a great position to be in, I have the opportunity to welcome everyone onto the site, share key topics from across our category range to help support you all and connect through our shared passion of Dyson!It’s been a pleasure to help create this space for all Dyson owners, users and enthusiasts, somewhere you can connect, collaborate and share knowledge with each other. I look forward to seeing it grow even more. It would be great if we used this thread to introduce ourselves - Share which Dyson you have, and maybe what the Community has done for you to date or what you’d like to see out of it in the future. If you’d prefer, update your profile with some background information and even a profile picture - It helps us all to seem a little more human. Feel free to add any other information, where you have your machine, a picture of it, or even a picture of your furry friend next to it!!

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23 days ago
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PerkyNovice Member
posted in Ask the Community

What is your favourite Dyson product?

What is your favorite dyson product?

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4 months ago
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PattyNew Member
asked in Ask the Community

How can I obtain an update on a refund status?

I returned my Dyson airwrap almost a month ago, and I have not received my refund of $599.  I got an email stating that it was received at the warehouse and my refund will be processed in 7-10 business days.  It’s been over 14 days.  I have never had such a rotten experience with any company, especially not one as well known as Dyson.  Every time I called I get a different answer, I want my money back. 

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4 months ago
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GtindaleNovice Member
posted in Ask the Community

button on airwrap had fallen off 1 month after use

I have only had my Dyson airwrap for a month and the button cover to turn it on has just dropped off! 

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2 hours ago
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Jpayne29New Member
asked in Ask the Community

email

Has anyone successfully received an email address  To make a complaint? I do not want a telephone number as I just go round in circles given the same information and assurances over and over again. Even when I asked for an email address, it was not the correct one, and bounced. I have asked to speak to a manager and I have been assured on several occasions that they will call me, and never have. I only want an email address to put my complaint in writing. This has gone on for long enough. I sent my hoover to them for repair at the end of January. I am still waiting. All the chasing has been by me and no one I speak to has any records of conversations. I am beyond frustrated. 

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8 hours ago
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PeterWRookie Member
asked in Ask the Community

poor customer support

My Dyson V7 vacuum stopped working after 8 months. I contacted Dyson customer support and they confirmed the Dyson battery is faulty and therefore covered under warranty. They said they have nil in stock and I had to wait till a new one arrived. They estimated this could take 4 to 6 weeks, maybe less, maybe more. I said that I did not consider this to be a reasonable period to go without a vacuum, I wanted my vacuum repaired or replaced within a reasonable period. What should I do next. Any suggestions go to contact head office or similar

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9 hours ago
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OMurchoNew Member
posted in Ask the Community

Dyson Lawn Mower

There isn’t one, but wouldn’t that be amazing!  I have a electric lawn mower that doesn’t have enough suction power to push the grass into the bag.  It constantly clogs at the opening.  I was thinking, with the proper suction, I would only have to mess with the bag when it was actually full. 

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16 hours ago
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stib63New Member
asked in Ask the Community

Massage products

I would like Dyson to develop hand-held massagers and chairs.  I believe that would be high quality and last a long time!

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16 hours ago
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EimearBNovice Member
asked in Ask the Community

Escalation issue - customer service problems

Has anyone had any success with customer service from Dyson?I’ve been waiting for my Dyson coral to be replaced since I ordered an exchange a month ago! They collected my old machine within a week but after countless phone calls I cannot seem to get any answer where my new machine is? They said they have escalated the issue 7 days ago but I haven’t received any communication from them.  Any advice where I can go from here? Daily phone calls get me nowhere ☹️

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1 day ago
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Jacqui58New Member
asked in Ask the Community

jacqui

Took my 7 month oldV8 Dyson hoover back to curry’s where I purchased it from last Aug it was not working intermittent starting and stopping does not work at all with the wand attached filters are clean and nothing blocked was put through to someone on the phone and was told it needs a new motor ! But have none in stock we will email you within 2 weeks to let you know when it will be sent to me now 4 weeks later and not a word think it’s discusting that you pay hundreds pounds to get a supposedly good make hoover to have issues within 7 months and have to be without a hoover for weeks and not get any feedback at all this is discusting service  what your advice please 

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1 day ago
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NeedtocleanNew Member
asked in Ask the Community

Weak suction on V10

I find the suction on my v10 to be quite weak. I have cleaned the filter and  there are no blockages. 

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2 days ago
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JeevanNew Member
asked in Ask the Community

Dyson HP10

Hi everyone, I was wondering if anyone could confirm if the Dyson HP10 Gen1 hot + cool has a timer function. Also, when in auto mode, how do you adjust the target temperature? Looking forward to everyone's comments! 

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2 days ago
Malte
MalteNew Member
asked in Ask the Community

Dyson 360 eye app

Hello, I'm new here and have a question or problem with my dyson 360 eye, which is a bit older and also has an app. Because it was sitting around for a bit longer and got a new battery, I had to integrate it into the app again and that's exactly why it fails connects to the robot's WiFi, the app then recognizes it and when I'm almost at the end, the app crashes or I have to re-enter the WiFi password from the robot and network. Does anyone have any tips or can help me? That would be super nice, Mfg. Malte

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Malte
3 days ago
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jayzeeNew Member
asked in Ask the Community

service /repair query

I have a V10  absolute cordless vacuum cleaner, just out of warranty. It keeps cutting out every few seconds . It has a new battery after the troubleshooting app suggested this was the fault I read  on line that they have a repair service where the unit is picked up by courier , repaired and returned for £99 but when I tried to book this I was told what part was probably faulty and the cost for that at £105 plus then the pick up etc for £99 . I feel this is a con. How can they possibly know what part is failing and why this tremendous cost for a repair . I,m guessing they don,t want to repair it but want me to purchase new but with a two year life span I feel I will be better going for a different brand . Has anybody else had this sort of problem ?

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3 days ago
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DAM1964New Member
asked in Ask the Community

Airwrap Diffuser - Where are they !

Hi I’ve been trying to get the Airwrap diffuser since OCt 2023 with zero luck. I’m on the Dyson page to be notified and had messages and went straight on but they were already gone! I’ve even put my name on the American dyson website so family can receive and send it to me! I’ve naturally curly hai (3) and really need a diffuser and won’t get a copy from Amazon etc… I got the Airwrap as I was informed that the Diffuser would be available soon :-( love the product it’s pricy but not being able to get the attachment is poor ! 

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3 days ago
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Naters69New Member
asked in Ask the Community

V12 detect battery

Hello everyone!  I love my V12 Detect slim vacuum but not being able to buy a battery is getting a bit ridiculous. I signed up for them to notify me a year or more ago when the vaccum first came out. I also used my mother's email address and my girlfriends thinking it would increase my odds of getting one. We still have yet to receive an email saying stock was available. I also contacted Dyson by phone and chat, but still no luck. I would recommend this vacuum to everyone if it wasn't for the battery issue. The vacuum cleans so incredibly well!  Does anyone know of a last shot chance of getting a battery?  I've literally tried everything. 

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4 days ago
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EfanNew Member
asked in Ask the Community

when can I get a refund for the item which I returned in July 2023?

It’s been almost 9 months since I returned a soft roller cleaner head. Whenever I contacted the customer service via chat, WhatsApp, they said it would be refunded between 24-48 hours. HOWEVER, it’s 25 April of today . Is it reasonable to arrange a refund for 9 months. I literally wanted to know How can I be refunded?   They always asked me about the tracking number, case ID, and the receipt, and I sent all of them upon request. Is it possible to get my money back? My case ID is ID 38022693.

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4 days ago
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malikmNew Member
asked in Ask the Community

Dyson Airwrap

I got airwrap as a birthday gift few years ago, and hardly use it to blow dry or straighten my hair because the handle is too heavy nad pain my fingers due to arthritis. what are my options of replacing or returning?

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Jack
Dyson Community Manager
4 days ago
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Retro_UKNew Member
asked in Ask the Community

Trade in....do you just send back the basic machine? I can hold on to the tools that came with it?

I’ve been sent a trade in offer and nobody I know wants my V10 as I want to keep all the attachments if I upgrade. What exactly do Dyson expect back if you trade in? Thanks

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Jack
Dyson Community Manager
5 days ago
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paulshearsNew Member
posted in Ask the Community

Re: Cleaner head Part no. 966441-02 Replacement cleaner head for your Dyson vacuum cleaner.

Re: Cleaner headPart no. 966441-02. Replacement cleaner head for your Dyson vacuum cleaner. I have received several Emails from Dyson over the past few months to inform me that the above part is now in stock and available to order. I immediately try to order the part on receipt of the message from Dyson, whereon I am informed by the Dyson algorithm that the part is actually out of stock. Has anyone got any ideas on how to resolve this? Regards Paul 

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5 days ago
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ColeNew Member
asked in Ask the Community

Production date

Hi! How can I find out the production date of my cordless vacuum cleaner? Models v7 and v11.

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6 days ago
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JessH2New Member
asked in Ask the Community

Dyson refusing to support Australian Airwrap

Hey I bought a Dyson Airwrap in Australia whilst travelling and then moved to the United States where I plugged the device into the wall outlet and it stopped working. I took it to a service centre in Georgia and the service person literally said to throw it away and buy a new one because they can’t touch it, even though we asked if we can pay for them to take a look at it. Their reason is that Dyson does not support international warranties. This is absolutely ridiculous and disappointing from a company that we thought made high quality products. Can someone either suggest what best to do or a good alternative from a more supportive manufacturer? 

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Jack
Dyson Community Manager
6 days ago
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NureenNew Member
asked in Ask the Community

v12 slim detect cyclone mesh clogging

Customer service have just told me this is perfectly normal nothing wrong with my machine despite telling the agent I’ve followed the trouble shooting and maintenance advice on the app and problem is still persisting! So apparently the new way to clean your v12 bin is by physically using your hands to pull down the hair and dust wrapped around the mesh??? Can anyone help? How did you resolve this and what am I doing wrong? Deep clean has been conducted as per customer service advice but problem still remains. Problem started gradually with small amounts of hair and dust gathering at the top and now this is how it collects regularly. 

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Jack
Dyson Community Manager
6 days ago
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Gp123New Member
asked in Ask the Community

Dyson V8 stopped working. Charger or Battery?

Dyson suddenly stopped working after only a short period of time.Replaced in charger, did not recharge, no flashing lights whilst attempting to charge.When removed from charger and trigger held on, one red LED flashes four times followed by one blue.I have been informed this means the charger is not working but before buying a replacement I am looking for reassurance this is correct.

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Jack
Dyson Community Manager
6 days ago
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JT847New Member
asked in Ask the Community

How can you claim that you make returns easy?

I have been waiting over 4 months now for my money. Dyson received the device a few months back, per the postal tracking alert and their own email stating as much.But where is my money??? Not in my bank account.Like, I'm gonna needs some interest on it at this point. This is ridiculous. Has anyone ever actually received a refund for Dyson? Like does that happen, cause based on what I'm seeing on Reddit and other forums, this seems to be more common than not. If an employee reads this, can you get me some information? Every time I call in it takes over an hour to basically get told that they cant help me.

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Jack
Dyson Community Manager
6 days ago
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