My Cool link fan continuously oscillates, even when turned off!
No response from the remote (other remote functions working correctly) and similarly, no response from the IOS app (oscillation button greyed out).
I have changed remote battery and removed/re-added fan from my Wi-Fi
(Edited by moderator – tags added)
Best answer by Stuart
Hi
Thanks for posting a question.
You’ve already answered the follow up questions I’d of had surrounding the physical remote and the App controls. As both are not able to control the machine, it would indicate to me that there is an error on the PCB (Printed Circuit Board) and an exchange / repair would be best.
If you could please contact our team via their WhatsApp channel and explain to them our conversation, a member of the Customer Service team will be able to offer further support. You can contact this team by clicking on our Guides and manuals link, then navigating to the ‘Contact us’ section of the page and selecting ‘Start a WhatsApp conversation’.
Thanks,
Stuart
+13Hi
Thanks for posting a question.
You’ve already answered the follow up questions I’d of had surrounding the physical remote and the App controls. As both are not able to control the machine, it would indicate to me that there is an error on the PCB (Printed Circuit Board) and an exchange / repair would be best.
If you could please contact our team via their WhatsApp channel and explain to them our conversation, a member of the Customer Service team will be able to offer further support. You can contact this team by clicking on our Guides and manuals link, then navigating to the ‘Contact us’ section of the page and selecting ‘Start a WhatsApp conversation’.
Thanks,
Stuart
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