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Cordless vacuums

Dyson Cordless stick, Multi-directional and Handheld vacuums

817 Posts

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BernieNovice Member
asked in General discussion

Cordless V10 Absolute - Power cutting in/out - Any ideas?

Dyson V10 Absolute cutting out after approx 10 secs, the machine stops then can re pull the trigger,it starts and then stops again after approx 10 secs again, the bin has been cleaned out and the filter has been cleaned even though there are no filter or blockage lights on, there are 3 blue lights on indicating full charge. I have been on the troubleshooting guide as recommended which is going to order me a replacement battery, I don’t think this is the issue but will see when it arrives. Anyone out there have any ideas. (Moderation Edit - Tags Added)

42
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4 months ago
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Ugh65Novice Member
asked in Using your cordless vacuum

Cordless Gen5 Detect - Wall dock/dok removal help

There seems to be no way to remove this particular wall mount as once it is locked in position there is no way to remove it.Please don't give me ludicrous  answers like chat did. The staff at Sydney did not have a clue about this. I have owned machines all the way since v6 and all wall mounts were movable the Gen 5 not unless there is a special tool to get behind and move the lugs as you try to lift it which I doubt. No this one has been designed without removal and repositioning in mind.  (Moderation Edit - Tags Added/Category Updated)

28
J
4 months ago
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yaronkadRookie Member
asked in General discussion

Cordless V11 torque head - Starts spinning, then stops

Hi,I have a  V11 cordless vacuum. The bar in the torque head starts spinning for a second and then stops.This happens when the vacuum is on eco or auto mode. When I switch to boost the bar keeps spinning.Any suggestions on what is wrong and how to fix it?Thanks in advance,Yaron (Edited by moderator – Title amended) 

19
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9 months ago
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Anthony77Novice Member
published in General discussion

Dyson DC35 Battery Life / DiagnosticsSPOTLIGHTED POST

Hi All, Dyson DC35 Multifloor Battery lasting no longer than 30 seconds before flashing light and cutting outBought new battery charged till light went out on charger before use but after initial use same problemCheck battery with multi meter showing 20.8 volts Plug into charger again 20 minutes later light goes out on charger battery shows 21.9 volts and lasts just about 30 seconds again. I understand that once the light on the charger goes out the battery should be fully charged but to charge a battery is normally a minimum of 4 hours So do I have a battery problem or charger problem I know its not a blockage I have run the machine completely stripped downI would be most grateful for any help or advice Thank you Peterisn't tech wonderful when it works (Moderation Edit - Category Updated) 

205718
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1 year ago
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JoffreyNovice Member
asked in Maintaining your cordless vacuum

Cordless V7 Motorhead Brush bar - Part purchase - 3 Prong vs 4 Prong

This question is similar to the title to “V7 Animal 3 hole motorised brush head” which does not provide an adequate solution. The brush bar declared as a spare part is 4 prong, but the brush head only accepts 3 prong. I have bought a new brush head and it is again 3 prong. From a sustainability viewpoint, to purchase a brush head every time a brush bar wears out is unacceptable and I am surprised that Dyson has little consideration for a circular economy. The new brush head will be returned. There is no information provided by Dyson regarding 3 prong and 4 prong. but other parts’ suppliers advise that for the 3 prong, you have to buy the complete brush head. Since I know other versions (V8, V9, V10) of brush heads will work on my V7, I will have to progressively buy and return each one until I find the 4 prong version, I suppose. Or does anyone know which ones are 4 prong? Perhaps you could check your machines and let me know?

18
J
6 months ago
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MikekallNovice Member
asked in General discussion

Uninstalling the Gen5 Detect Wall Dock

Hi, I have a Gen5 Detect Absolute stick vac and wish to move the wall dock. How do I uncouple the wall dock from the back panel without breaking it. It is the type that slides down and clicks in.Thanks, Mike

17
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3 months ago
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Sue212New Member
asked in Maintaining your cordless vacuum

My Cordless is cutting out (Not Pulsing) - What can I do?

My v7 is fully charged. After about 5 seconds it stops, I plug it back it and it indicates it is fully charged and it will go again. This happens 3 to 4 times and then finally works fine until the charge is gone.It’s not pulsing just stopping this happens on boost as well as normal. Very annoying.  (Moderation Edit - Tags Added/Title Updated) 

16
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9 months ago
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v11OutsizeNovice Member
asked in General discussion

Has the Cordless v11 Outsize Been Discontinued?

I am trying to find a new brush and/or motorhead for my Dyson V11 Outsize vacuum and almost  everything is out of stock on the web site for this model.  I have called support and no one can tell me when it will be re-stocked and I feel like maybe this model is discontinued? I have only had it a little over two years and I love it but it is not picking much up and if these parts are no longer being made, I will need to look into getting another vacuum which is really disappointing. I hope there is good news for me in the Dyson Community 🙂 Thanks!

16
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3 months ago
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dbuzz77Novice Member
asked in Maintaining your cordless vacuum

Cordless V7 Battery or Trigger Issue

v7 battery died so i bought a new one. put it in and it stays on until you pull the battery, the trigger doesn’t work. bought a used motor and can’t even insert the battery. do i have to move something inside the handle? thanks (Edited by moderator - Tags added/Title amended)

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1 year ago
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Bronze Level Contributor
LokiBronze Level Contributor
asked in General discussion

Is there a stand for Dyson V15 Detect Absolute + ?

A good stand for Dyson V15 Detect Absolute +? Perhaps someone has had some experience with one and can recommend? 

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Bronze Level Contributor
1 year ago
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pato_londresNovice Member
asked in General discussion

How can I find accessories which are compatible with my Dyson cordless stick vacuum cleaner?

Which Dyson models is the soft dusting brush and flexible hose compatible with? Ideally we want to use with a cordless stick vacuum  https://www.dyson.co.uk/support/journey/tools/912697-01 (Moderation edit - title updated)

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3 months ago
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LG123Novice Member
asked in General discussion

Is my Cordless V10 Cyclone trigger broken? (Video Link Included)

Power is cutting out while the trigger is pulled. No warning lights are flashing, and the battery indicates a full charge. I purchased this vacuum less than a year ago for my wife, so it should still be under warranty.Here’s a video that might explain the problem better:https://drive.google.com/file/d/1GTcyTryoeiBoL-Oc1M8kFVJroQOg6Oeh/view?usp=share_link

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2 months ago
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sandyNovice Member
posted in Maintaining your cordless vacuum

Cleaning of tiny wheels from V15 - Any suggestions?

On my V15, the little wheels underneath the rollerhead gather hair that gets wrapped up. This results in the wheels being unable to move which messes up the steering and scuffs my wooden floor.To clean, I have to slice the hair around the little wheels and pull it out little by little. This is way too time consuming since this has to be done after every few uses.  I feel like the roller head needs a different wheel design.  Either that or create a way for the wheels to pop out for easier cleaning. I can't be the only user who sees this as a major problem. Any suggestions, shall I unscrew that part to get this cleaned? It dseems odd that this was not thought-through?

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3 months ago
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ThefamilyNovice Member
asked in General discussion

Stock Issue - Replacement Part

New replacement part a dnd it's warranty authorized can't believe they are still using covid as a reason why they have not been in stock really sad I've had to use the small attachment on my hands and knees to properly use my cordless vacume throughout my house  (Edited by moderator – Title amended and Tags added)

13
J
Silver Level Contributor
1 year ago
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WALTRookie Member
asked in General discussion

Cordless V8 - 15 second cut off

MY WIFES V8 CORDLESS VAC RUNS THEN SHUTS OFF IN 15 SECONDS -- ALL PORTS ARE CLEAN AND CHARGER INDICATOR LIGHT SHOWS CHARGING IS IT THE BATTERY OR AN OVERLOAD ON THE MOTOR THAT CAUSES THE SHUT DOWN ?  (Edited by moderator – Tags added/Title amended)

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1 year ago
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JmmNovice Member
asked in General discussion

Dyson Submarine - Anyone know the UK release date?

Does anyone know or have any details on the UK release date for the new Submarine wet roller head or the Dyson V15s, which should include the submarine head? This product is already accessible in China and is expected to launch in Australia on 6th July. (https://www.news.com.au/lifestyle/home/interiors/dyson-submarine-tech-giants-first-vacuum-with-wet-cleaning-feature/news-story/307536baecc677afd59f0965e42cb287?amp)

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Jack
Dyson Community Manager
3 months ago
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ahmed_aliNovice Member
asked in Using your cordless vacuum

Cordless v15 - Trigger stays on for few seconds after release

https://youtu.be/d0t2cwDpSNwhey dyson fans I've just bought v15 absolute plus and it's amazing vacuum and all but sometimes not every time but happens many times i think, the vacuum stays on for few seconds when i leave my trigger and then shuts off that sometimes i feel scared and just detach battery at I'm afraid it might gets ruined our something....... so what is the issue here and is there ap precaution that i need to be following?......i leave on the charging stand most time so please let me know so i can follow the right way as it's still brand new and i love it😍👍👌edit: now i think it happens everytime🤔

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11 months ago
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ThefamilyNovice Member
asked in General discussion

Cordless - Replacement Part - Void of warranty

I cannot receive a replacement wand and they sent a wrong wand that fts but its wrong for my dyson and caused further damage how could they overlook all this? I'm sad big company let all this slip up. (Edited by moderator – Title amended and Tags added)   

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Stuart
Dyson Community Manager
1 year ago
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wayneklapkoNovice Member
asked in General discussion

Waiting 10 months for a fix to the trigger switch on a Dyson V10 stick vacuum - HELP!

Is this some type of scam Dyson run hoping that you will buy another of their vacuums while you wait 10 months for them to fix a trigger switch on your stick vacuum, I could have bought a switch on eBay and did it myself but I thought NO send it to the experts …. this is what their page states read HASSLE FREE ….The Dyson GuaranteeAll Dyson machines come with a hassle-free guarantee. This includes the repair or replacement and ongoing support of your machine. I have emailed Dyson UK and nil replies great customer service DYSON… (Moderation Edit - Tags Added/Title Updated)

11
J
Silver Level Contributor
10 months ago
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Charles KempNew Member
asked in General discussion

Shelf life of V8 Absolute - Battery capacity

I bought our V8 Absolute in October 2017.  It has poor run time and I can just replace the battery.  However I don’t want to replace the battery and find that I need to replace the machine as they donlt last that long.  It gets average use and is not mistreated or mishandled! 

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Jack
Dyson Community Manager
15 days ago
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Bronze Level Contributor
higgsboyoBronze Level Contributor
asked in General discussion

Dyson V15 SV22 Charging Problem - Help (Solved)

Hi all, I have had a look around at other charging issue threads but mine seems a bit different. My V15 is 6 months old and has been working perfectly until now. Since I last used it and put it on charge I noticed that it was at only 25%. I used it today and ran it down to 10% and put it on charge for a few hours. the blue lights on the battery were flashing and the display on the Dyson showed 10% and charging. A few hours later, still the same charge levels. I have used a multimeter to check the output of the power adaptor and its only putting out 10v. Looking at the adaptor specs it should be putting out 30v. Can anyone confirm this please. I will send a WhatsApp to Dyson later in the week but just thought I would run this passed the community first.Cheers,Paul.  (Moderation Edit - Tags Added)

11
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Bronze Level Contributor
10 months ago
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press604pascalNovice Member
asked in Maintaining your cordless vacuum

The black mesh sponge in my Dyson V10 broken apart and got caught in filter

It is almost impossible to keep filter clean now.

11
K
1 year ago
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Tim ElliottNovice Member
asked in Maintaining your cordless vacuum

Cordless V10 pulsing/cutting out on max (but not setting 1 and 2)

I got the pulsing and worked through clearing all blockages. I washed the filter (a new one in October 2022) and let it dry overnight. This solved the issue for setting 1 and 2, but I still get the issue when on MAX. (Edited by moderator – Moved to a new category/Tag added)

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3 months ago
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fastlanejaneNovice Member
asked in Using your cordless vacuum

V10 Animal - brand new battery is HOT! Ideas?

So I received my V10 for Christmas in 2022. Just needed to replace the battery - but it’s HOT! The handle is hot! The base of the battery is hot! Just about 10 minutes of use on the freshly charged, and impeccably clean unit. Filters have been awaiting the new battery delivery.Was a little shocked so I grabbed my meat thermometer and it’s a great thermometer and the external temp was over 120 degrees.  anyone else have this happen? 

11
F
8 months ago
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Anonymous
asked in General discussion

Cordless Dyson V11 - Pulsing/Stopping & Starting - Help!

Hi. Our family Dyson has stopped working. It has been on charge all day, has a full battery but when we press to ‘go’ button it stops and starts a couple of times before switching off. Can anyone help?

10
A
11 months ago
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