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Cordless vacuums

Dyson Cordless stick, Multi-directional and Handheld vacuums

821 Posts

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EfeakinciNovice Member
posted in General discussion

Frustrating Day 1 Experience - V15 setup misleading

Today is my day 1 with my new Dyson V15 detect. After unboxing, I tried to install the basic components. I did not able to connect the wand to main motor. I installed the Dyson app and register my machine to get support. Neither written instructions nor videos of dyson app describing were helpful. Eventually, after 30 min of call center conversation, it turned out all the instructions wrong! A brush needed to go in and connect both parts, how can you think about that! I have no idea why I got wrong instructions page or why the app is showing old version of vacuum installation videos. Please fix this before other people have the same frustration. I am waiting to have full charge, hopefully cleaning performance will make up all this frustration.

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T
6 months ago
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ScissorsNovice Member
posted in General discussion

Cordless buyers beware!

I contacted dyson costumer service about my cordless v11 torque Vaccum that needed a new battery that's only about a year and half old and they wanted me to purchase one for 200 dollars. I'm like I paid over 700 for it and it should last longer than that. I expect that from a cheap Vaccum but not from an expensive one. They did not care. I own several dyson products, blow dryer, fan, another Vaccum. Will not purchase another thing from them knowing this is how they treat their customers and stand behind their products. So buyers BEWARE!! Overpriced!!

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SR45
1 year ago
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YiiNovice Member
asked in General discussion

About Dyson box

I ordered my Dyson V 15 Detect Absolute on Dyson.com, but I noticed that there is some scratches and dirty on the brush of my machine, and my box is also brown, I want to know if I this is a refurbished Dyson 

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Y
1 year ago
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gifford4671Novice Member
asked in Maintaining your cordless vacuum

Cordless V10 clogging - Help

I always have problems with my V10 blocking as shown in the photo. I have a spare filter and regularly clean the machine. This blocks like in the photo every couple of uses and I end up having to blow the dust ect back through the machine to clear which is unhygienic. Dyson support online is non-existent with 24hr replies which tell me to use the troubleshoot guides which don’t cover this problem. Please help! (Moderation Edit - Moved Category, Updated Tags)

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G
1 year ago
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LynnMRookie Member
asked in Maintaining your cordless vacuum

How to return my Dyson Animal Ball for repair

I have been trying for 2 weeks to get DPD to collect my upright Hoover for repair.  They have tried on numerous occasions but keep bringing a box not big enough for it to fit in.  I have waited in on separate days, the last being yesterday.  I phoned on Wednesday and spoke to customer services, they assured me that dpd would collect in, in the right size box.  It went wrong again, not only did no one come to collect, apparently it’s on its way back for repair and they gave me a tracking number for it.  DPD do not want to know and all Dyson want to do is keep booking it in for collection, when obviously dpd can’t arrange this.  I have no faith whatsoever in this being resolved and quite frankly do not trust dpd with my goods, especially after yesterday.  I asked via WhatsApp for an address I can write to, to complain but they will not give me one.  I will not phone the helpline as all they will say is sorry we will collect on a different day.  I will not wait in any more, I feel 5 days

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1 year ago
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Mo_004Novice Member
asked in Using your cordless vacuum

Dyson gen5 accessories - Is there an upright dock?

I have a dyson gen5 and I was wondering if there is any charging docks available in the uk or if there would be one coming soon?

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A
9 months ago
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Drizzle68Novice Member
asked in Maintaining your cordless vacuum

Dyson OmniGlide castors are blocked and now not gliding

I bought my OmniGlide on 18/12/22 so less than 2 months old.Everything was working well and I clean and empty after every use…until it stopped gliding.Checked soft rollers and they were fine, but then noticed 3 of the four little castors were blocked, and therefore not gliding anymore. I did the best I could to clean them but it’s near impossible. I imagine that thy may send me new castors, but that won’t really help the issue as I’d imagine they’ll just block again, just like the current ones.Waiting to talk with customer support today, but am just so disappointed as I really thought I’d picked the perfect model for my new hardwood floors…but it seems not.Has anyone else experienced this problem?Many thanksLynn

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D
1 year ago
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vlollisNovice Member
posted in Maintaining your cordless vacuum

Hair that Wraps Around the V10 Rollerhead's Little Wheels - How best to remove?

I love my V10 Dyson. The suction is consistently great. However, the little wheels underneath the rollerhead gather hair that gets wrapped up. This results in the wheels being unable to move which messes up the steering and scuffs my wooden floor.To clean, I have to slice the hair around the little wheels and pull it out little by little. This is way too time consuming since this has to be done after every few uses.  I feel like the roller head needs a different wheel design.  Either that or create a way for the wheels to pop out for easier cleaning. I can't be the only user who sees this as a major problem. Any suggestions? Is there an alternative roller head replacement? (Edited by moderator – Tag added) 

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Dyson Community Moderator
Community Moderator
1 year ago
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ittaitalNew Member
asked in Maintaining your cordless vacuum

Cordless V11 floor head doesn't spin

New v11 machine, less than 1 year old. The floor head of this model uses a spinning head (roller) which stopped spinning. The device is very clean and well kept, no hair or debris, etc. Is clogging the rollers way. I had cleaned and maintained it. To me it seems that the roller head doesn't get any DC power via its electrical contact points. My biggest problem is that the local distributor tells me that there is no warranty for the roller head. This is an unaccepted answer. First thing, the roller head is a crucial part of the machine. Secondly, the problem arises from the main unit, not the roller head. What can I do to get this machine back in order?  (Edited by moderator – Tags amended) 

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1 month ago
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Dan ChevionNovice Member
asked in Maintaining your cordless vacuum

V15 particle count - Particle counter screen not switching on.

I found the following instructions to reset the particle count: "To reset the particle count, your machine needs to be charged for at least 30 minutes, or you can remove the Click-in battery for 15 seconds before clicking back in." Unfortunately, that didn't work for me. Resetting it directly with the one button selector doesn't work either. Would anyone be able to help me with this issue?

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Jack
Dyson Community Manager
2 months ago
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Shark007Novice Member
asked in Using your cordless vacuum

Dyson V11 (SV16 Outsize) Vacuum Cleaner Main Body & Cyclone replacement

Hi All,I’m trying to buy a replacement  Dyson V11 (SV16 Outsize) Vacuum Cleaner Main Body & Cyclone after dropping our original one.I’ve checked on all the UK sites (I think I have) who supply Dyson spare parts and everyone is showing “out of stock”.Does anyone have any advice please - broken hoover with 2 kids and a dog is never good! J

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8 months ago
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AndykayyRookie Member
asked in General discussion

Gen5 Outsize wheels - snapped off

I’m wondering if other users have experienced issues with the GEN five outsize wheels breaking off. Both of my machines (One for Home, and one in my small office have experienced both wheels snapping off, and both machines are only two months old.Apparently, Dyson is out of motorhead to replace the faulty parts. 

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A
11 hours ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Using your cordless vacuum

Dyson Cordless vacuums: Understanding the tools and accessoriesCORDLESS VACUUM

Dyson engineers put as much care and attention into developing our tools and accessories as they do into the machines themselves. The tools supplied with your Dyson cordless vacuum will vary depending on which model you own, but our complete range of tools are available from our website. If you’ve ever wondered which accessory is best for which cleaning task, here’s your chance to learn more! The following videos are a good place to start - using either a Dyson V7™ cordless vacuum or Dyson V10™ cordless vacuum as examples, you can see how to attach and use some of our most popular tools. The principle will be similar for other Dyson cordless models.Dyson V7™ cordless vacuumDyson V10™ cordless vacuumIn this article we take a look at some of the innovative and robust attachments engineered for Dyson cordless vacuum cleaners All standard format toolsCompatible with all Dyson V8™, Cyclone V10™, Dyson V11™, V15 Detect™, Outsize™ and Gen5detect™ vacuums. Scratch-free dusting brushVacuum-assi

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2 days ago
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AmeNovice Member
asked in General discussion

Cordless vacuum is cutting out after 10 seconds, even though its been charging

My V7 cordless cuts out after 10 seconds even though it’s been on charge for days. It doesn’t do this every time though. I’ve checked the cable unplugged and plugged it in again 🤷‍♀️ (Edited by moderator – Tags added/Title amended) 

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A
1 year ago
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PrimroseNovice Member
asked in Maintaining your cordless vacuum

Dyson V7 Motor Head - Not charging properly (Sovled)

My daughter gave me this one and purchased the next model up.  I have been using it for some time. Noticed the blue light was off (in charger) so thought charge had finished. Took it off and nothing. Put back in charger and blue light not working. I have just left it in charger and pressed the ‘trigger’ a couple of times and the blue light comes on and flashes for a few seconds and then goes off.Your thoughts would be appreciated.

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P
8 months ago
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Ready2eYeNovice Member
asked in General discussion

V12 Fake or Original

Please help me with the Dyson V12 vacuum cleaner. The first time I ordered it, it came in the wrong color that I ordered, and I returned it. Yesterday, another one was brought and there are doubts about it that it is the original, not a fake. I would be very grateful if you could consult on the photo. The following points are confusing:1. The A4 "book" in the box was without an envelope, in the previous one it was sealed in a white envelope without any inscriptions2. in this book, as if in 4 languages, there should be instructions, but the first 3 are the same in English3. The weight indicated on the box is 5.39 kg, and the first one was 5.58 kg4. all advertising materials on the pipe should have the inscription "dyson slim detect absolute", there are no inscriptions on the pipe at all5. there is a laser switch on the brush with a laser in the promotional photos, there is no laser switch on thisone 6. Also on this brush, the blue pile inside is bent and glued, on the other side it stic

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R
2 months ago
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Nige34Novice Member
asked in General discussion

Cordless V10 - Cyclone stopping/starting issue - Help!

My v10 stopped working and only giving me one pulse before giving up! So as I've done many times cleaned the filter checked for blockages. Still the same problem so I put a new filter into the machine but no, still not working. So this morning I completely stripped the machine down to the motor and cleaned everything with a rag and the air compressor, put it all back together and still the same issue! When I put my hand over the bin and seal where the wand would go it fires up!! I'm at a loss and hope anyone has any ideas to help, cheers nige.

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M
1 year ago
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hmbgNew Member
asked in General discussion

gen5detect wall dock - Combined in the box. What can I do?

Hi. I’ve just bought a new gen5detect and I want to assembly the wall dock however the base plate was clicked into the front section of the dock when we opened the box and we cannot get it off. Any suggestions? Thanks in advance. Heather 

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A
8 months ago
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Peter GNovice Member
asked in General discussion

V7 motorhead - Max Power mode inoperable

HI all , my first post with a problem , and guess what its the battery , it seems to me far to many Dyson hoover problems are battery related , James Dyson needs to get back in R and D and sort them out . Rant over , my problem is use the V7 on Max no problem but take your finger off the trigger and it won’t restart , so back to charging dock in and out again it runs fine until you take your finger off again it stops again so back to the dock again and repeat , it will run for 6 mins if you keep your finger on the trigger , this says to me this is a software issue , any ideas anyone ? (Edited by Moderator - Tags Added/Title Updated)

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Dyson Community Moderator
Community Moderator
1 year ago
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DD30Rookie Member
asked in General discussion

Is the V15 Submarine head cross-compatible?

Will the V15 Submarine head be compatible with the V15 Detect? I have read that it won’t be - even Gen5 - due to the software and not the hardware. I spent £599 on this vacuum and it will be my last with Dyson if this is true! (Moderation Edit - Title Updated)

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J
8 months ago
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Kathe2022Novice Member
asked in General discussion

Does anyone know which Dyson I own? Pictures included.

Hi! Can anyone tell me which Dyson I own? I already checked the post in here and guess it is one of Generation 2 cordless? Can anyone confirm?And can anyone tell me which one exactly?Thanks! 

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A
1 year ago
X
XptoNovice Member
asked in General discussion

Dyson V15 - actual differences between versions

HelloThe following versions of V15 are available in the country for purchase. Detect submarine - 899 euroDetect absolute - 749 euroDetect plus - 699 euroDetect total clean - 599 euro Accessories seem to be what makes the cost difference and some displays showing dust and scientifically cleaned etc. Submarine washes the floor too so more expensive, so not interested. What would be the key differences that would make Detect absolute a better choice over the others, and absolute over total clean?Thank you for your time and the help. 

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X
3 months ago
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DeniseNovice Member
asked in General discussion

v7 vacuum stopped working. There are no blockages or power

Fully charged, no blockages but it has stopped working. (Edited by moderator – Moved to new Category and Tags added) 

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Dyson Community Moderator
Community Moderator
1 year ago
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Marie yappNovice Member
asked in General discussion

The dustbin has been out of stock for 6 months, poor business practice

The dustbin has been out of stock for over six months poor business when you can’t get a replacement for your vacuum

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S
1 year ago
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DavoNovice Member
posted in General discussion

GLS Delivery - Americas

Has anyone heard of GLS? My order was suppose to be delivered 6 days ago but they keep delaying it. Sad because the drive to Ontario from Phoenix is only 4 hours. Not sure I would order again knowing this how it would be delivered. (Edited by moderator – Tag added and Title amended) 

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Stuart
Dyson Community Manager
1 year ago
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