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Dyson Cordless stick, Multi-directional and Handheld vacuums

825 Posts

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Nigel1976Novice Member
asked in General discussion

I am confused about the v12 - Can Dyson help to clarify the online options?

I have been told that Dyson vacuum cleaners are the best and I want to buy a Dyson vacuum cleaner.  But I am confused and the Dyson website is the source of my confusion.  It is the v12 I want, but should I get the v12 detect slim or the v12 detect slim absolute?  I thought the difference was simply that the v12 detect slim absolute had more accessories and it cost more.  Let’s go to the Dyson website to confirm and learn more about the v12https://www.dyson.co.uk/vacuum-cleaners/cordless/v12/reviewsThe reviews are good but at the bottom the page the v12 detect slim costs £529.99 and has 8 accessories while the v12 detect slim absolute costs £479.99 and has 4 accessorieshttps://www.dyson.co.uk/vacuum-cleaners/cordless/v12/detect-absolute-yellow-nickelBut here the v12 detect slim absolute costs £529.99 and has 9 tools and accessories.https://www.dyson.co.uk/vacuum-cleaners/cordless/v12Here the yellow v12 detect slim has 8 accessories and costs £529.99.  Change the colour to gold and we s

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6 months ago
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FyliseRookie Member
asked in General discussion

Dyson v15 Submarine - Online Registration Problem

Hello everyone! Why can't I register my new dyson v15s vacuum cleaner?(Moderation Edit - Sensitive Data Removed)

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Jack
Dyson Community Manager
6 months ago
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szfaberNovice Member
posted in Using your cordless vacuum

V10 Cordless Battery Dies after 20-24 months??

I have several Dyson products and I think they are all really great.  Bought the V-10 cordless 2 years ago and I have really taken good care of it.  The battery dies at about the 24 month point (just after warranty expiration).  I have taken care of the machine and battery and also tried Dyson’s trouble shooting tips - But the battery will not hold a charge for more than 38 seconds.  A new battery is $130 through Dyson and I would hate to have to do this every 2 years.  Any thoughts/suggestion?   (Edited by moderator – Tags added and Moved to a new category)

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1 year ago
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SilentMonkeyNovice Member
posted in Maintaining your cordless vacuum

Dreadful customer service when trying to get replacement part - Can anyone help?

We have a Cyclone V10 Animal cordless stick vacuum. The main cleaning head is broken at the joint and we need a replacement. So we go onto the Dyson website and put in our serial number (off the bottom of our machine). That takes us to a page for a different model - the V8 - which is a completely different machine, so we go back and try searching by model for the V10.  We are then shocked to discover that the broken part itself cannot be replaced - a whole new cleaning head assembly needs to be purchased, even though most of the components are still okay. Hardly very eco Dyson! We then get to a page with no less than four different cleaner heads. Ours appears to be part no. 967483-05 which costs a ridiculous £60 but is out of stock anyway. Therefore, I decide to call telephone support for advice. After waiting over twenty minutes in a queue I finally speak to someone who seems to be just browsing the same website I am, rather than having any in-depth knowledge of the products. I ask if

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9 months ago
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FranhaseldenNovice Member
asked in General discussion

V7 intermittently only runs for 5-10 seconds

My V7 purchased September 2020 has an issue where it regularly (maybe every third use) cuts out after 5-10 seconds. It does this on both low and max. There is no pulsating, it just cuts out. I don’t believe it to be a battery issue. I discovered a way to get it working, and once I’ve done that it will run for the full time even on max so it can’t be battery related? It clearly still has capacity.I did a full clean down so the filters are all completely cleaned. I rinsed out the filter and then left it to dry on the radiator for 3 days.The only way I can get it working is: put it back on charge, turn the charger off and on again, then hold the trigger while it’s docked for 20 seconds. Once 20 seconds is up I release the trigger and use the Dyson as normal and it runs fine.What could be causing this cut out and what is it about holding the trigger that clears the issue?  (Moderation Edit - Tags Added)

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1 year ago
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pecuniousNew Member
asked in Maintaining your cordless vacuum

Customer support - Dyson Repair service for cordless machines

Seems like the previous thread on this was closed down but both the WhatsApp and telephone service for looking to book a repair is absolutely brutal. After saying I wanted to book a service the on call agent is trying to troubleshoot the issue, I then quote the website and she tells me they don’t offer this I need to order the parts.  FIrst diagnosis I need a new filter, then minutes later it’s a battery, what if the battery doesn’t stop the machine cutting out…… call us and we’ll refund you.  That’s absolutely horrific service - never seen anything like it in my life. Hopin Stuart the community manager can comment as to what’s going on in the UK with customer service and what they actual offer in way of repair / service.

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Silver Level Contributor
11 months ago
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AlexKerrNovice Member
asked in General discussion

Poor customer service - Delivery/Exchange

I bought a V 15 in June last year and have had two of the motor heads have been Faulty/broken. I phoned on Wednesday 11th January and was told that they did not have the motor head in stock but they would swap the whole machine and it would be delivered on the 13th of January. That did not happen. I contacted Dyson support again on the 13th and was told that the machine would be with me today the 16th but again it did not arrive. I am just off the phone to Dyson support again and they are now telling me that it will be with me tomorrow. Fingers crossed. (Moderation Edit - Tags Added) 

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1 year ago
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paul151084Novice Member
asked in Using your cordless vacuum

How to set up V15 Detect (Built-in dusting and cervice tool)

Hopefully a very simple query but I am having issues setting up my new V15 hoover.  The wand doesn’t seem to attach to the machine because of a clear but of plastic. Dyson told me there was a part missing so send out a new hoover. This is exactly the same. Getting a response from the Dyson email or WhatsApp is terrible so trying here. Am I missing something? Any help appreciated.   

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9 months ago
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Martin1Novice Member
asked in Maintaining your cordless vacuum

Can I buy replace castor wheels for the cleanerhead?

It seems the little wheels have reached lifetime… How can I replace with new ones? 

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7 months ago
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richardsRookie Member
posted in General discussion

V6 battery - Charging issue

Please could you advise meI bought my V6 from QVC a few years back (s/n UK-HMR8755A), it’s started not holding charge, running for half  minute then stopping with blue flashing light, I thought battery my be at end of life but! It’s not consistent (been marvelous up to now with an impressive run time), sometimes it’ll be fine after charging, light is coming on and charging then going out when done as should.Now! My sister has one of these and had much this problem some time back, she bought another battery (not genuine I’ll admit) but it seemed to kill that battery stone dead quite quickly, I’ve put her battery onto mine and tried charging but light doesn’t come on no matter how long you leave it in there so I assume that her battery is completely dead.Reason why I haven’t just gone and bought a new genuine battery for mine is because I can ill afford to buy a new battery and find this isn’t the cure so would like your thoughts please.Kind regardsRichard Sadd (Edited by moderator – Tit

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1 year ago
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AnnamcastleNovice Member
posted in General discussion

Dyson Cordless v8 battery. Complete failure

My V8 battery has just completely failed, no warning at all, was working perfectly with no shortage of life etc, and had just stopped and won’t charged. I’ve message via whattsap and recieved a rather short and blunt “you need to buy a new battery” reply, not sure if this is automated or just a really grumpy staff member! but anyway, has anyone else ever had this? Just complete failure with no warning? Seems very strange to me (Edited by moderator – Moved to a new category)

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1 year ago
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RoKoRookie Member
asked in General discussion

New Dyson V15 charging status stuck at 70%

Hello everyone,I have an issue with first charging of V15, is stuck at 70% (keep it for more then 48 hours). I checked charger with multimeter  is ok but battery is not taking charge. I can`t even drain battery, LCD says “Full charge before first use” .Please help!

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1 year ago
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David HowellsNovice Member
asked in Maintaining your cordless vacuum

Cordless - New battery not accepting charge

The battery of my V7 was not accepting charge and had therefore run out.  I have bought and fitted a new battery but the same problem continues.  The machine works off the charge already in the battery but will soon run out.  It looks as though I have wasted the cost of the new battery and I am no further forward. (Moderation Edit - Tags added/Category Updated)

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Gold Level Contributor
1 year ago
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TGL86Rookie Member
asked in General discussion

Dyson the low reach adaptor fit Gen5detect?

Hi, wondering if the low reach adaptor is compatible with the Gen5detect model? Part no. 971435-01 Thanks.

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18 days ago
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heichNovice Member
asked in Maintaining your cordless vacuum

Dyson V11 Absolute - Power Issue

To whom it may concirn,We have a Dyson V11 Absolute vaccum cleaner which has served us well for the past couple of years but we are disappointed this machine has completely failed after just 3 years of very little use.The machines started to fail last week with the display not powering so I was unable to change any settings followed by a total failure this week. The machine does nothing except flash the blue leds ten times then nothing.For a machine thats claiming a ten year working life this machine has fallen very short of that. We have used the machine approx 2 to 3 times a month so that would equate to around 120 uses of the machine, we have had other vaccums that lasted much longer than that.We would like your advise on whats the best way to resolve this issue and are hopefull there will be an agreeable outcome to this claim.

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H
1 year ago
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sakpinNew Member
asked in General discussion

Horrible Dyson Customer Service & Poor Product Quality - 1-week review

Let's just say, I bought it on August 12, and Amazon shipped it quick, and now September 13 and still don't have a vacuum. It only worked for a few days, stopped charging, Dyson sent us a replacement part. When that didn't also fix a problem, they tell us to go to all the way NJ from Manhattan to see if we can repair. I just spent $1000, and need to drive an hour to see if we can fix the vacuum!?! No way. They gave me an option to drop it off at UPS and will send an entirely new vacuum. When I got to UPS, they said the reference number Dyson gave me was invalid. I had to call back again to Dyson and they gave me a new number. That didn't work again. Dyson says, "We can send you a label, you can pay for the box and ship it back". At this point I was FURIOUS. Asked for other options and they said we could wait like a week to get a box and UPS pick up. We have been vacuum-less for a month already and we have to wait more?! No way. I was so fed up and paid $40 for box and packing and just

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J
3 months ago
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Bronze Level Contributor
LokiBronze Level Contributor
asked in General discussion

Ordering for next day delivery - This is simply not true!

I ordered my v15 absolute plus with an additional part before 8:00 and was offered an afternoon slot next day. Today is 13th and I still haven't received it. I rang 11th in the evening support to chase the delivery only to be told that this is not true indeed. How bizarre! And my wife took a day off to wait for delivery all day! Such a waste of time. This is very wrong I said -- the lady on the phone promised to get back to me next morning, which never happened. This does not look promising for the whole experience with the Dyson products I bought. Very discouraging. Not happy. 

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Stuart
Dyson Community Manager
1 year ago
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robNovice Member
asked in Using your cordless vacuum

3-month old Cordless V10 stops every 10 seconds or so - Suggestions?

Our V10 stops every 10 seconds or so for the 1st few minutes we use it. So we need to repeatedly release then re-press the trigger.The battery is fully charged, it's not full and the filter is clean.Any ideas?

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9 months ago
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td47Novice Member
posted in General discussion

Cordless vacuum battery life question - Battery Management System (BMS)

Hello, we have owned a V11 Absolute for a couple of years now, and it is very good.I keep it clean and well maintained. I have a rather technical question, regarding the “BMC” part of the machine. That is, an intelligent IC (chip) or set of chips that comprise the Battery Managment Controller, that handles and checks the charge and discharge rate, and checks the general state, or health of the battery “pack”, and attempts to keep the individual internal “cells” within the pack at a balanced voltage level (depending on the internal battery design).  As my V11 is probably NOT yet old enough to have the battery pack near its End Of Life, my question is if any owners of older machines (e.g. V8 etc), have had to replace batteries after say 4 years or more use. The reason I am asking about an expected 4 year battery life, is the fact that SOME manufacturers use charge/dischage counters inside the BMC, that enforce a limit at a pre-defined count, that just stop the battery being used after th

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DavidTaylor
1 year ago
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DylanbNovice Member
asked in General discussion

Help ordering a replacement charger for gen 5 detect

Is anyone else having trouble with the customer service? My mother brought a gen5 detect the cord was chewed and she is technology illiterate can not use a mobile phone to send me a photo of the serial number but from what customer service has told me without the serial number there not helping me replace the charger. I work in the mines so I can not just go there to get it  (Moderation edit - Tags Added/Title Updated)

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1 year ago
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AndyHNovice Member
asked in Maintaining your cordless vacuum

Customer support - Dyson Repair service for cordless machines

Has anyone used the Dyson UK repair service for cordless machines recently and had any success? My machine is out of warranty and I’ve spent the best part of 3 hours trying to book the Dyson repair service via telephone, then WhatsApp and lastly via Online chat. Each time I’m directed to the troubleshooting guide and advised to purchase a new battery and new housing- total cost c£140 whereas the Dyson repair service as shown on the UK website is £99 (including battery) and includes all new parts.I used this Dyson repair service several years ago and was completely satisfied with the cost and service provided but this time there’s a clear reluctance to even acknowledge such a repair service exists! No doubt it’s more profitable for Dyson to get me to buy new parts but if this is the case why do Dyson offer a set fee repair service? During my 3 hours of sheer frustration I was told firstly that Dyson didn’t offer a repair service, secondly the repair service wasn’t for cordless machines

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1 year ago
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jc5950Rookie Member
posted in General discussion

The Cordless V12 Slim vs Pet hair - I am so frustrated!

I have had many Dyson’s in my past.  The last cordless I had was a V8 and it was a beast.  I just purchased a new V12 and it cannot handle the least bit of hair before it gets clogged and shows the blockage alert.  Nothing even makes it into the cannister.  If I have to pull out blockages all the time, what is the point?    I don’t have a ton of pet hair either.  I have a full house clean every week with my upright so this is just for daily maintenance.  

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Stuart
Dyson Community Manager
1 year ago
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Gen1Novice Member
posted in General discussion

Dyson V6 battery - Wrong image on website.

Has anyone ordered a V6 battery recently? I need a new one, but on the order page for the V6 battery they are showing an image of the V8 battery.I don't want to be sent the wrong battery.Here is the V6 battery. But this is the image shown on the V6 order page. 👇 

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1 year ago
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kodyo12Novice Member
posted in General discussion

Best cordless Dyson vacuums with the most powerful suction; looking for one to be able to suck up large bugs

I have gone through multiple cordless/corded standup vacuums trying to look for the best one to suck up large insects, particularly spiders. I have found that most of them on the market say they’re “powerful” yet they cannot suck up a spider that is wedged in between 2 corners of a wall. I have tried multiple Shark vacuums and still have the same problem. So, I’m hoping that one of the cordless Dyson vacuums are powerful enough to solve this problem. Any suggestions on which one/ones would be the best option (preferably under $800)?  (Edited by moderator – Tags added) 

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K
1 year ago
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YvetteNew Member
asked in General discussion

V10 Cordless Vacuum Cleaner - Filter light still showing

I have a V10 stick vac which keeps showing filter light. I have replaced filter with additional clean filter while the other dries after washing. Still the filter light remains on. I have checked for blockage and ensured filter is properly attached. What could be the issue? (Edited by moderator – Moved to new Topic, Tags added)

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R
3 months ago
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