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General discussion

Got a query that's pretty general about your Dyson cordless vacuum? Get an answer from the Dyson Community here.

  • 536 Posts
  • 1,504 Replies

536 Posts

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LacookNew Member
asked in General discussion

V10 clogging

My V10 is constantly clogging in the air inlet (within the plastic tube). I cannot even vacuum my entire 1-story less than 2000 sf house without having to stop and empty it AND remove hair from the inlet multiple times. I vaccuum every other day (religiously so would say) and the problem seems to have gotten worse over the 6 months I’ve had the vaccuum. I feel like it is a design flaw — why is the air inlet tube so small and why is everything getting stuck in it? All the prior converations on this forum on this topic just say empty it when stuck and case closed- well nobody who spend $800 on a vaccuum wants to stop vacuuming every 3 minutes to empty it because it’s stuck! Dyson should own up to this design flaw.  This is my 4th  Dyson and it is the worst. I wish I had never upgraded (previous battery/ motor was spent- should have just paid to fix it). So, is there any better fix than “stop vacuuming and unclog it?” Thanks 

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3 months ago
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TGL86Rookie Member
asked in General discussion

Dyson the low reach adaptor fit Gen5detect?

Hi, wondering if the low reach adaptor is compatible with the Gen5detect model? Part no. 971435-01 Thanks.

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16 days ago
ColinPiearce
ColinPiearceNew Member
asked in General discussion

V11 Trigger

We've had a number of Dyson vacuums with the latter being a V11. Whilst it's been a very good vacuum the trigger stopped working which, upon reading various forums on the Internet, we found out, allegedly, it is a design fault by Dyson as there are many people complaining of the same problem. Dyson say it can't be fixed but again the Internet proved otherwise with a trigger being bought for less than £5. I followed a YouTube video on how to replace it and within 45 minutes the vacuum is working again. It's a shame Dyson are unwilling to say it was a design fault but hopefully they've improved the longevity of future triggers. 

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1
1 month ago
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J DubbsRookie Member
asked in General discussion

Gen5 gasket ripping

Have had this less than a month, this can’t be normal. Has anyone seen this issue before where apparently the gasket is ripping? Is this decorative or should I consider this a functional defect? I’m a bit beside myself not knowing what to think, such an odd design choice to have this delicate material on the canister. Images below, please advise.   

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J
3 months ago
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RoundMonkNew Member
asked in General discussion

V10 stress fracture/cracked around the handle

The plastic around the trigger button has cracked all the way around on my V10 vacuum. I'll need to replace the full cyclone part myself as it's s not under warranty anymore. However, the part is NEVER in stock. Will Dyson ever restock or is a V10 obsolete now? I've asked customer service numerous times but they are woeful. Zero help or assistance whatsoever.Thanks. 

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Jack
Dyson Community Manager
3 months ago
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amanda.coniglioNew Member
asked in General discussion

Gen5 Detect Outsize Absolute USA to UK

Hello, Will the Gen5 Detect Outsize Absolute purchased in the USA work in the UK? Is it dual voltage and frequency?thanks! 

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Jack
Dyson Community Manager
3 months ago
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raniaNovice Member
posted in General discussion

Dyson customer Service feels like dealing with scammers

I have contacted Dyson (Chat)  because my air purifier (that i rely on for my asthmatic daughter) was malfunctioning less than 6 months in use. They suggested exchanging it for me. The customer service rep told me to send the machine asap for replacement and they would release the new one as soon as they receive it. They received mine on Dec 8. 4 chats later (last one being today), customer service reps (all on chat) assured me using the exact language that my machine has been released and to wait 24-48 hours for my tracking nb to be emailed.Needless to say I received nothing. I am without a machine and countless wasted hours on chat repeating the story to get it resolved. These machines aren’t cheap and I never had so many issues with a reputable company before. Dyson customer service feels like you are dealing with a sham company that is trying to scam you! Terrible and very unfortunate experience and would be discouraging anyone from buying Dyson products solely based on the poor ho

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3 months ago
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timbolenNovice Member
asked in General discussion

V8 bin clip fell off

The small red clip with a small spring fell off while I was emptying the bin. I cant see where it fits back on. I cant put the bin back on without it. Any suggestions? Thanks.

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18 days ago
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amanda.coniglioNew Member
asked in General discussion

Cordless Gen5 Detect - Prussian Blue/Copper - UK

When will Cordless Gen5 Detect be back in stock in Prussian Blue/Copper in the UK? will they ever release the outsize version? 

1
Jack
Dyson Community Manager
3 months ago
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pato_londresNovice Member
asked in General discussion

How can I find accessories which are compatible with my Dyson cordless stick vacuum cleaner?

Which Dyson models is the soft dusting brush and flexible hose compatible with? Ideally we want to use with a cordless stick vacuum  https://www.dyson.co.uk/support/journey/tools/912697-01 (Moderation edit - title updated)

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3 months ago
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ToolercRookie Member
asked in General discussion

vacuum sv16 and v11 - are they the same? need spare part

hibroke the main part of my sv16 and cant find a replacement except on ebay from the US.ive seen the v11 and the sv16 referred to together in forums but are they the same parts?Dyson Main Body / Cyclone Assy Nk | www.partmaster.co.uk  when i use @Charliebrown parts finder and search for the part i get this but it doesnt confirm if it it actually is the right part.NEW Genuine Dyson V11 SV16 Outsize Main Body Motor Cyclone Assembly 970424-01 | eBay thanks for any helpColin  

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3 months ago
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dleemonRookie Member
posted in General discussion

Terrible phone and chat service, not the fault of the representatives?

We have a year-old V15 Detect.  We use it lightly and gently.  We just ordered our second head-unit replacement (first one had a gasket that was deteriorating, second one developed a faulty “clean the filter” sensor), and a new digital motorbar (one of the wheels fell off -- broken screw).  The wait times for voice contact are absurdly long (I just waited an hour and 11 minutes), and the persistently repeating recorded voice explaining how to service the filter, battery, etc. should be used to make political prisoners confess.   The chat service is not much better -- long wait until available, interminable “I’ll be back with you in 2 minutes” waits that are longer than two minutes, then “I can’t place the order for technical reasons, please recontact us another day” or “it’s out of stock and you will receive an email when it’s in stock” (which does not happen -- I have to recontact Dyson on my own), or order placed for the wrong part (after I gave them the part number and sent a photo)

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4 months ago
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AmyjoamyjoNew Member
posted in General discussion

V10

What in the world is going on with Dyson customer support in the US? I do not have the time to spend over an hour on hold. May V10 is not even 8 months old and cuts out. I have been able to “chat” with a representative & they told me I needed a new filter. But of course it is on back order, going on 3 weeks now. I cannot get in touch with anyone, I have tried ALL the trouble shooting tips/tricks & videos. Dyson is NOT what it use to be. This is my 3rd machine and it will be my last purchase from this company that does not stand behind its product 

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3 months ago
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EddiecRookie Member
asked in General discussion

v11 outsize bristle strip for outsize torque head

Where can I get the black bristle strips for the v11 outsize head. The purple strip is holding up but the black one was stripped of bristles in no time. The black strip rail is wider than the purple so will only accept a black strip. Give it's one screw a bearing and a cap holding the strip in I would expect Dyson to offer these up for sale. When reading Dyson advertising material the strips are supposed to last the life of the head but that's just a fairytale. I feel the head is doing a very poor job without both strips. Given the price of a full roller Dyson is just sticking the knife in and milking the customer and given the lack of stock it's a sure sign Dyson know the brush strips don't last a moment.

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1 month ago
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Owner of a vacuumNovice Member
asked in General discussion

Wheel fell of Dyson V11 - Help!

HiThe wheel fell my Dyson v11.  I was cleaning up after new years eve and in the morning I found its wheel in my bedroom. I looked at the vacuum and noticed it was missing it. I tried putting it on but no luck.It doesn't  seem broken so I am confused Please Help...

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3 months ago
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raca414Novice Member
posted in General discussion

The V11 is Missing this Charging Option

While the V11 may include a charging dock, this design assumes that a wall outlet will always be wherever the dock is mounted.  In my situation, an empty battery case is needed so that the vac can still be mounted in the dock while the battery is charged somewhere else.  Please make empty battery cases available for a fraction of the price of refurbished batteries.  This would really be helpful.

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3 months ago
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WillT8683Rookie Member
asked in General discussion

Dyson V10 cutting off

This is my second Dyson V10 in just 4 months. I had the same problem with both. Runs like normal then power cuts off after a few seconds. Filters are clean and there is no clogs. I was thinking I just had a faulty vacuum the first time around only to have the exact same problem again. I’ve seen countless post of people having this issue. Replace batteries and bodies only to have it happen again. I really like this vacuum because it does a great job when it runs. Is there a real fix before I just return this for another brand?

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4 months ago
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Stephen1964Novice Member
asked in General discussion

Dyson V8 won’t charge.

Dyson V8 won’t charge or work. Have replaced both battery and now the motor as advised by Dyson customer support. Machine still not working.  Before I spend more money on this, is there a place I can take it and try a different charger?Don’t want to a new charger and it still doesn’t work!

2
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4 months ago
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BadTroutNew Member
posted in General discussion

Worst Refund experience ever

Dyson has the WORST return policy in the world.. I am surprised this company can remain in business.   First I accidently ordered Two $1100 vacuums by mistake, a duplicate order.  I imemdiately contacted customer service, where they said its too late to stop the order.  I was like, I did it 30 seconds ago, they said just return the second one when you get it, its easier.  Unreal, they were willling to pay shipping TWICE on a product that was acidently ordered.I promptly sent the item back for return, 20 days ater they received it, still no refund!!!I call customer service, where the person was very friendly, and they say, thanks for your call, we will put in a request to release the funds back to you. WHAT??? I have to call to have you send me my money back.. this is just ridiculous…Dyson should be ashemed of themselves.. Its almost like they keep our money to boost their sale snumbers and metrics.. unreal…  I will be finding another vacuum provider…. With service like this, they will

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4 months ago
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RobbiePNew Member
asked in General discussion

Will the fluffy optic head for the Gen5detect work with the V15 submarine?

Hi I’d like to buy the fluffy optic head for my V15 submarine but on the Australian site the fluffy optic head accessory is only compatible with the Gen5detect. Does anyone know if it is in fact compatible with my vacuum.? If not… does anyone know the part number and availability anywhere of one that is. Hoping for the newer version without the switch. cheers  

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4 months ago
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HakeemNovice Member
asked in General discussion

Buying a Hair Screw Tool for V12 Slim

I want to buy the hair screw tool for my V12 slim - coming off a V8, I know the accessories for that won’t fit the V12, but I don’t know if there’s a specific model for the V12 I have to buy. I had a look in Currys and tried fitting the display Screw tool on a V12 and it didn’t fit, but the Dyson website has it as one of the available tools.Is there a specific part number or model I need?Thanks

2
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4 months ago
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EmmaimmelNew Member
asked in General discussion

i am missing this piece. anybody know if i can get a new one. vacumm will not wokr unless i have this part.

 

1
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4 months ago
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IBeNew Member
asked in General discussion

Dyson Gen5 actual running time

Hello everyone,  I just purchased a dyson gen5 detect and the screen displays 13:48 minutes running time under boost mode 57 minutes under ECO ,  and 36 minutes under Auto, while the advertising saying up to 70 minutes. Can someone help me understand ? Do I  need to return it? Thanks. 

1
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4 months ago
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Barry01New Member
asked in General discussion

V12 Detect - Filter keeps blocking

We have a V12 detect. At first it ran fine, then the machine said to wash the filter. We did this and all was well, but before too long it needed washing again. We now have two filters, both Dyson,  but we barely vacuum the house before it needs washing again. It is getting ridiculous.We are doing nothing different and the house never gets that dusty. Why does the interval between cleaning the filter get shorter and shorter

1
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4 months ago
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WayneNew Member
asked in General discussion

v12 Slim powerhead not working

Hi All, I have a v12 slim detect and the powered is not working. I have done all the troubleshooting that dyson suggested. Seems to be no power going to it.

1
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4 months ago
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