I have contacted Dyson (Chat) because my air purifier (that i rely on for my asthmatic daughter) was malfunctioning less than 6 months in use. They suggested exchanging it for me. The customer service rep told me to send the machine asap for replacement and they would release the new one as soon as they receive it. They received mine on Dec 8. 4 chats later (last one being today), customer service reps (all on chat) assured me using the exact language that my machine has been released and to wait 24-48 hours for my tracking nb to be emailed.
Needless to say I received nothing. I am without a machine and countless wasted hours on chat repeating the story to get it resolved.
These machines aren’t cheap and I never had so many issues with a reputable company before. Dyson customer service feels like you are dealing with a sham company that is trying to scam you! Terrible and very unfortunate experience and would be discouraging anyone from buying Dyson products solely based on the poor horrible service you receive if things go wrong. I am still as we speak waiting for a confirmation on the release of my purifier.