G1 returned dut to empty water tank error, now Dyson ignores me. | Dyson Community
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After battling with a wash G1 (bought directly from Dyson), Dyson said I needed to return the G1 for a replacement. 

The G1 was collected, but no details of the replacement. 

I have on many occasions emailed a reply to my support ticket but no replies.

Today after a 28 min call I was hung up on while the support person was “investigating”

I am disappointed in the lack of support and communication.

What are my options? PayPal dispute for a refund?

Any other suggestions would be welcome.

Hi @Username7,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information.

I’ll look forward to hearing from you.

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