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Dyson Cordless stick, Multi-directional and Handheld vacuums

822 Posts

J
jdelgado73New Member
posted in General discussion

Faulty battery/charger

I just bought a new Dyson V15 Detect and I check it when it arrived, and it worked fine. Put back everything on the box. Few days later, when I was going to put it to charge, found that it stopped working. I am an electronics tech and it verified that charger was working correctly and verified the battery terminals. All good. Follow all Dyson instructions about resetting the system and nothing. Finished sending it back for a full refund. I will think again if I am going to buy again from Dyson.

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J
19 days ago
Kgtalbers
KgtalbersRookie Member
asked in General discussion

V8 Absolute power button problem

When I am holding down on the power button of my V8 absolute and vacuuming it will cut off then on.  It acts as though the power button has a short in it or not making contact with the area in the button that makes it run. On the Absolute you have to hold down the power button with your finger for it to run.

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Kgtalbers
17 days ago
K
KMAYNE84New Member
asked in General discussion

V11 Animal saying airway blocked

 I have a Dyson V11 animal cordless and it says that the airway is blocked even though it isnt. I have cleaned the machine, checked for blockages and changed the filter. What else can i try?

1
Jack
Dyson Community Manager
18 days ago
P
ProductThatFrustratesMeNew Member
asked in General discussion

Product and Service disaster

 I live in Cyprus and bought a Dyson V8 in the summer of 2022. One week after my purchase, it broke. I took it to my local provider and they fixed it within two weeks under the warranty. However, a year and a half later, it broke again. This time, the battery lasted only 30 seconds on high mode. The service technicians tried to convince me that it was normal, but it clearly wasn't. They agreed to "research" the issue, and later confirmed that there were indeed issues with the battery that needed replacement. That was one and a half months ago. I attached a photo as proof. Since then, I have received no calls from them. Yesterday, I called, and they promised to return my call but didn't. Today, I called again only to hear that they still don’t have the battery. It’s been a month and a half. Now, my only option is to share this story here and hope that Dyson will take notice.  Wil you Dyson?  

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Jack
Dyson Community Manager
19 days ago
K
keriahNew Member
asked in General discussion

Matching parts for my vac. - Dyson Cyclone V10 Absolute (Copper)

I have the accessories (& wall mount) for a “Dyson Cyclone V10 Absolute (Copper)”. I know this is the model because it also had the manual, with the sticker giving the Serial Number, and when I registered it this was the model that was identified.However, when we got all these parts, the main body and charger were missing. Now I’m on a hunt to replace these. I’m finding various body units that appear similar but different labels are used with them. Some say “V10 Animal” - others say “V10 (Model SV12)”.Will any of the “large canister” bodies that are identified as “V10” work with my parts??

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K
19 days ago
B
Butla360New Member
asked in General discussion

filter not sealed after replacing a trigger

Hi, i have a problem with my dyson v10. After replacing a trigger because it cracked, vacuum stopped working and shows filter not sealed on screen. I tried everything and it still doesn’t work any ideas?

1
Jack
Dyson Community Manager
18 days ago
J
JutjlanNew Member
asked in General discussion

help with dyson customer service

My v15 broke and I contacted customer support 4th april where they scheduled a exchange which  has never happened tried speaking to the operators they say they will escalate and never get a return call does any one have a way I can contact higher ups please 

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J
21 days ago
H
HoneybeeNew Member
asked in Maintaining your cordless vacuum

Losing power - blue light solid on charging

My dyson V7 seems to be losing power very quickly, it appears to be charging as the blue light is solid when on charge, no flashing etc as others have. It works but then cuts out after 5 mins or so, is this just the battery not holding charge? We have not replaced the battery and had the dyson a number of years.? 

1
Jack
Dyson Community Manager
20 days ago
D
Duncan ErskineNew Member
asked in General discussion

model description number

Have recently bought a new dyson .curry's said it was a model v10. However on the motor body it says it is a sv27 ?

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Jack
Dyson Community Manager
20 days ago
V
vayalamNew Member
asked in General discussion

Collection failure

Reported a problem with my Dyson Motörhead for which they collected a repair fee and arranged a collection- no time specified- it was ‘all day’. Nobody turned up on the specified day and when I called they said the courier would ‘try again’. There is no video footage of anyone trying in the first place. Collection rearranged for the next day nd same thing happens. Dyson now say they have escalated it and I will get a call urgently- absolutely no surprise that no call happens.I guess the only options now are to write off the money as a bad experience or take them to court. End of the day my experience with Dyson has been ‘good tech’ , ‘poor reliability and failure prone’ and absolutely the WORST customer service experience ever.

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V
23 days ago
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Nemo2000Novice Member
asked in General discussion

V8 Main Body

I need a new Main Body for a V8 SV10. A web search on the Dyson spares pages yields only Part No 967812-01, but with the caveat that it is ONLY for serial Nos starting YM8. The Serial No on my machine start RA5. So what Part No do I need please? Tried the online chat, but got nowhere :-(

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N
23 days ago
T
Thommo14Rookie Member
asked in General discussion

Question about Fluffy Optic head

G’day I’m looking into buying the Dyson Gen5detect, but I’ve seen in some reviews that the Fluffy Optic head cannot be turned off like it can be with the V15. I would prefer the option to switch this off, so I’m wondering if it’s possible to purchase the Gen5detect with the head that can be turned off. Thanks in advance for any info!

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T
5 days ago
A
adammaroNovice Member
asked in Maintaining your cordless vacuum

V10 animal motorhead not working

Hello, I have a V10 Cyclone Motorhead. Just after 2 years, the vacuum cleaner has stopped working, and when pressing the trigger it tries to start and then stop (known as boing sound due to the magnets). Similar experiences have been shared by: or I did all the cleaning, and saw a video online with exactly the same problem and a solution:  It is upsetting that the product broke, just over 2 years after the purchase. As a previous research engineer at Dyson UK, I know the life tests carried out in NPD and I am sure customer care will be able to support.  Cheers,Antonio

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Jack
Dyson Community Manager
10 days ago
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TJB24New Member
asked in General discussion

Dire customer service- How did you resolve it?

This is what’s advertised but not met.I ordered my hoover on the Thursday morning at 9:30. When it didn’t arrive on Good Friday I thought it was because it was a bank holiday and therefore it’d be delivered on the Saturday. When my tracking information was showing it was still in the depot lunch time Saturday I phoned Dyson customer service. I was told it was due for delivery that day and to be patient. It never arrived.I could have ordered from elsewhere and paid £50 less but I wanted the next day delivery as I was going away on the Tuesday. Tuesday, I ring Dyson again and ask to cancel my order as it still hadn’t arrived as per the 35 day money back guarantee.Advised as it was with the courier they couldn’t do that and I’d have to wait until I received the machine and phone again to arrange collection.I phoned after finally receiving it on my return from holiday and asked for price match. Told they couldn’t do it. So I said I wanted my machine collected and I’d order the same Hoover

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F
22 days ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion

Introducing the Dyson CleanTrace™News

 The new Dyson CleanTrace™ consists of two parts: software enabled through the MyDyson™ app lets you visualise your cleaning path in real-time with AR (augmented reality) technology. And hardware in the form of a phone clamp, which attaches to the wand of your Dyson Gen5detect™ vacuum - so your phone’s camera can see the clean path from an optimised position.Dyson CleanTrace™Visualising your cleaning paths in real-time with AR gives proof of a thorough clean, so you can spot missed areas more easily. It’s a really satisfying experience, which takes inspiration from the methodical way the Dyson 360 Vis Nav™ robot navigates. And when you’re done, you can remove your phone from the clamp and scan your whole room to check it over - proof of a job well done!Our research showed significant variability in thoroughness from one person to another when vacuuming. On one hand, areas are often missed; on the other, they’re cleaned over and over, lacking efficiency. Dyson engineers wanted to add th

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Jack
Dyson Community Manager
4 days ago
T
tugcekocaNew Member
asked in Maintaining your cordless vacuum

Dyson V8 Absolute Power issue with poor Customer Service

Hello, I am writing to express my extreme disappointment and frustration with the recent experience I had with Dyson's customer service regarding my Dyson V8 Absolute vacuum cleaner.Approximately three years ago, I made the decision to invest in a Dyson V8 Absolute in Portugal, believing in the quality and reliability of Dyson products. However, my confidence in the brand has been severely shaken due to the issues I encountered with my vacuum cleaner.Recently, my Dyson V8 Absolute stopped charging, leaving me unable to use it effectively. Naturally, I reached out to Dyson's customer service department seeking assistance. However, the response I received was far from satisfactory. Initially, I was advised to purchase a new battery, which I found perplexing considering the age of the vacuum cleaner. When I questioned the rationale behind this suggestion, I was then instructed to purchase a new cable.This back-and-forth exchange left me feeling frustrated and disillusioned. It became appa

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Jack
Dyson Community Manager
25 days ago
F
forkasRookie Member
asked in General discussion

My Negative Customer Service Experience with Dyson - Wall Dock Installation Issue

Hello everyone on the forum,I would like to share my recent experiences with Dyson's customer service, which unfortunately turned out to be very dissatisfying. Since December, I have been trying to solve the problem with installing the wall dock for my Dyson Gen5 vacuum cleaner, but unfortunately without success.After the initial installation, I encountered a serious problem that prevented me from using the device freely. Despite multiple requests for help, I was ignored by the company. It is a known problem described here on the forum and is due to the fact that the manufacturer did not anticipate that the location of the docking station would change. However, this was not indicated in the instructions, which I find unacceptable.I've been told I have to wait for parts, and it's been over five months and no one can say how much longer I'll have to wait for a simple plastic part.What's worse, I learned that other docking stations are available, and offered as addition to Dyson Gen5 for

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F
20 days ago
J
js_radfordRookie Member
asked in Using your cordless vacuum

vacuum attachments - adding magnets

Add tiny magnets to attachments and then store your attachments anywhere you have a thin sheet of metal on a wall. No need for any plastic attachment holder. Half inch round disc magnets work great and look elegant (if you see them at all). Amazon charges $10.88 for 20. Screws are extra (need tiny 1/2” long wood screws). Attach about 1.5” down from connecting end of attachment so does not interfere with connecting with vacuum. Then get any thin sheet metal (hardware store perforated steel sheets work great … maybe 1/8” thick plates used for construction).

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J
27 days ago
J
jiwonstrNew Member
asked in General discussion

Dyson V10 Cyclone Not Working -- weird boink noise

HelloMy Dyson V10 Cyclone Motorhead has been working smoothly for last few years until yesterday.  I cleaned my carpet and it had clogged debris, so I cleaned the tubes and areas where it gets clogged.  And all of sudden, it makes this kind of noise and not working.  I couldn’t find out what this noise is for.  It’s certainly not for the filter as filter light is not on.  Does anyone have any advice on what the error could be and how to fix?  Thank you!  

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Jack
Dyson Community Manager
27 days ago
B
BeccNovice Member
asked in General discussion

is there another not dyson product floor dok for the gen 5 ?

They have been out of stock for months in Australia so I’m willing to look at another version.

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B
28 days ago
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NuggiNew Member
asked in General discussion

problem with a brand new Dyson V15 detect.

I have just bought a new Dyson V15 Detect. Put the charger in it and it don’t do anything. Nothing in the display and it can’t turn on. have tried different electric socket in the house.  Am I doing something wrong? Best regards Laila

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Jack
Dyson Community Manager
27 days ago
J
Josie PNew Member
asked in General discussion

any resultion to V8 cordless serial number not being recognised?

Hi EveryoneI’ve had a V8 animal cordless for ages and have loved it. Unfortunately it’s getting older and I needed to get a new main body and battery which was still cheaper than buying a completely new one.  Along with a lot of you I couldn’t find the parts number as the serial number on my old Dyson wouldn't work on the website. When I spoke to customer services they said it wasn’t a valid serial number so they couldn’t help!  Today I’ve received the replacement body part, purchased directly from Dyson, and guess what? The serial number is in the same format as the old one and again isn’t recognised on the website.  Essentially I’m wondering if anyone has been able to resolve this as I’d like to register it. Any help or info gratefully received. TIA. 

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J
29 days ago
0
04lssNew Member
asked in General discussion

outsize motorbar rattles on carpet

Hi all, I just brought home an outsize (not the gen5) it cleans well and I’m enjoying it however, the motor bar rattles when I’m using it on carpet. What I’ve determined is that the carpet is pushing the front of the head (where the gates are) into the brush roll. I tested this by lifting off the carpet and pushing lightly on that area and the noise can be heard. Predictably the noise worsens when the gates are lowered and there is more resistance.  It does not make the noise on bare floor.  is this normal? I’d hope not considering cost of the machine. 

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Jack
Dyson Community Manager
27 days ago
J
jack.bNew Member
asked in Maintaining your cordless vacuum

V15 main body coming apart when emptying

When I empty the main compartment of my V15 detect plus the entire cartridge comes apart from the machine. On the app there is a video on how to replace the main body, but I cannot emptying the vacuum without it disassembling itself which is very messy.  How can this be fixed? It seems like whatever part is supposed to stop it coming off unless the red button with the 1 on it is pressed isn’t working.

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J
1 month ago
H
HshawNew Member
posted in General discussion

Delivery Delay

I ordered a Dyson 10 on 27/3/24 and was advised on the same day that it had been shipped using Parcelforce Express 24. I was due to collect the item on 28/3/24. Dyson provided the tracking number. Since the 28/4 I have been checking the tracking on  Parcelforce but they have no details on the shipment. On 30/3/24 Dyson acknowledged the shipment,and said I would have the product within 24-48 hours. Today I was advised that I should wait a further 24-48 hours for further details.  Dyson have my money and have sent me the 2 year guarantee dated 30/3/24 but I still have no product. I am now beginning to wonder if the shipment was made by Dyson on the date advised or if it is the courier that is at fault. Perhaps the product is being shipped to the UK from an overseas manufacturer?I will wait for the additional 48 hours but will then contact my credit card company seeking reimbursement for the product.I note that others on this forum have had similar experiences.      

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H
1 month ago
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