Hello everyone on the forum,
I would like to share my recent experiences with Dyson's customer service, which unfortunately turned out to be very dissatisfying. Since December, I have been trying to solve the problem with installing the wall dock for my Dyson Gen5 vacuum cleaner, but unfortunately without success.
After the initial installation, I encountered a serious problem that prevented me from using the device freely. Despite multiple requests for help, I was ignored by the company. It is a known problem described here on the forum and is due to the fact that the manufacturer did not anticipate that the location of the docking station would change. However, this was not indicated in the instructions, which I find unacceptable.
I've been told I have to wait for parts, and it's been over five months and no one can say how much longer I'll have to wait for a simple plastic part.
What's worse, I learned that other docking stations are available, and offered as addition to Dyson Gen5 for free.. Customer service in other countries offers them as an alternative, but unfortunately, my requests for a similar solution remain unanswered because of course I can wait another year for basic plastic part...
I am deeply disappointed by Dyson's approach, which advertises itself as a leader in innovation and customer service. My problem remains unresolved, and my vacuum cleaner, which cost over 4000 PLN, now sits on the floor, damaged and unfit for use.
I would like to warn all potential customers to think carefully before purchasing products from this company. My experiences with Dyson's customer service leave much to be desired, and I am not satisfied with the quality and support I have received.
If any of you have similar experiences or suggestions for solving my problem, please share them. Perhaps together we can find a solution.
Best answer by Jack
View original
