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Cordless vacuums

Dyson Cordless stick, Multi-directional and Handheld vacuums

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Sophie JamesNew Member

asked in General discussion

New Dyson V11 Absolute Filter

Hi, I have bought a few Dyson replacement filters, both off Amazon and they didn’t work. I have now bought a genuine Dyson replacement filter and this also isn’t working. My original one still works when that’s on. It’s fits in and the hoover recognises it and connects it. The hoover sucks but the bottom of the hoover doesn’t turn. Please can you help me with what to do? Thank you

3 months ago

chaplinNew Member

posted in Maintaining your cordless vacuum

Faulty Charger

I have a V7 and suddenly it stopped charging , checked the cable swopped the socket wiggled it about but no power.I assumed it was the battery ordered a new one .Wrong , luckily i had kept some old chargers found one suitable and bingo it started charging . Has anybody else had a charger pack up or have just been unlucky ?

3 months ago

UllswaterBenNew Member

asked in Maintaining your cordless vacuum

V11 Absolute - cannot be used in boost mode - constantly says airways blocked

I have a V11 absolute that is a couple of years old. Has given pretty good service until recently when it will not go into boost mode - it always says “airways blocked” - which they are not. It works fine in medium and eco mode, but sometimes these are not pwowerful enough. I have tried the following:Performed all recommended maintenance Confirmed that there are no blockages Purchased new filters and clean them every day Purchased new binIt seems to me like I’m going to have to buy a new vacuum. Anybody solved a problem like this?

3 months ago

MrMarkyMarkRookie Member

asked in General discussion

Gen 5 screen protector ?

Hi. Just bought and started using our Gen 5. Is there a screen protector on the LCD Panel? Noticed two marks on the edge but did t want to start peeling it in case it was part of the plastic screen. Thanks

3 months ago

eemurphy88Rookie Member

asked in General discussion

Which is a better deal?

Which vacuum is a better for the price? The V11 torque drive + marked down to $500 or the Outsize for $440? I believe we had a V11 animal that stopped working so Costco refunded us and I’m trying to decide which vacuum to get next - thanks!

3 months ago

nockelNew Member

asked in General discussion

Gen5 detect problems with carpet

We got our Gen5 detect today. It works fine until we reached our pile carpet in our living room. The motorbar stops working immediately. We set to eco Mode and tried the red switch on the motorbar without any effort. We tried our second cleaner the v12 which we got today too. With eco Mode it runs fine on the carpet. We like the gen5 more, but the carpet is 90% of our living room. Is it possible to get it running?

1 month ago

LyxmasNew Member

asked in General discussion

battery isnt charging

I have a v8 vacuum and it cannot work now. I tried to charge it but red light flashing for three sec and no power

3 months ago

McG01Rookie Member

asked in Maintaining your cordless vacuum

Out of Stock - Dyson V12 Detect Slim

Does anyone know where we can purchase a replacement filter for our V12 Detect Slim? The Dyson official website shows it has been out of stock for months - a customer service representative in early December assured us they would be back in stock by Christmas, but that didn’t happen. We’d hate to buy a knock-off on Amazon...

3 months ago

davor

asked in General discussion

Spare parts for v15

Will a fluffy roller cleaner be ever available in Belgium/EU? I am already waiting for 1 year, and in the meantime the price has increased twice (almost doubled), but the item remains out of stock.https://www.dyson.be/nl_be/support/journey/spare-details.971360-01 https://www.dyson.be/nl_be/support/journey/spare-details.966489-15And I am surely not the only one. Some people here are even waiting for 2 years now.What are we supposed to do? Buy a new vacuum cleaner? Shortage of materials surely isn’t an issue as the stores are full of new products that have this component. Dyson is asking people to spend 700 EUR for a bit of well marketed creative plastic, and then sends them to Ali to buy spare parts? Is that the business model?

3 months ago

SteelermanRookie Member

asked in General discussion

Dyson V15

Whenever I remove my Dyson from the charger, it doesn’t start until I remove my battery and reinstall it

3 months ago

ATİLA İLKERNew Member

asked in General discussion

DEFECTIVE ACCESSORY

Dear official;I cannot use the product I purchased on 12.12.2023 due to a manufacturing defect. I have been waiting for you to find a solution to the problem for about 1 month. However, you write that the faulty part is not in your stock. Such an excuse can never be valid for a product that has problems afterward, let alone a newly purchased product.If the product that I cannot use due to a manufacturing defect is out of stock, you must replace it.Since my grievance could not be resolved by you due to this problem that you could not solve, I applied to the consumer arbitration committee. I would like you to know that I will then file a lawsuit against your company for this issue, regardless of the cost.

3 months ago

SB77Rookie Member

posted in General discussion

Tools and accessories

My V15 absolute detect has stopped working. Dyson is replacing the whole machine. They have asked me to send the current one back as the courier will collect it when he drops off the new one off. My question is do I place all of the tools and accessories with the whole cordless vacuum? Thank you for reading Sunita

3 months ago

MagdalenamaegiNew Member

asked in General discussion

Exchange the hoover

In December 2023, my vacuum cleaner broke down. I sent it in for repair, but unfortunately, the error persisted, and the fault wasn't fixed. Dyson acknowledged the issue and agreed to exchange my vacuum for a new machine.I dispatched my faulty vacuum using the label and courier service provided by Dyson. At present, I find myself without either the new or the old vacuum, as Dyson is in the process of sending me a replacement and has requested the return of the defective unit.Despite reaching out numerous times, I have not seen any action from the Dyson team. My patience is wearing thin. Could you please assist in resolving this matter?

3 months ago

rgambergNew Member

asked in Maintaining your cordless vacuum

Dyson Repair in Mexico

My Dyson vacuum is not working and I need to get it repaired. Does anyone know how/where to get this repaired in Merida Yucatan Mexico?

2 months ago

CampuswestNovice Member

asked in Maintaining your cordless vacuum

Battery Recycle

Replaced original battery for my V6 Cleaner - Ask UK Shop that is “ Never Knowingly Undersold” they cannot offer a solution! Don’t want to set binnies transport on fire - so battery still hanging arround.My question is where can recycle Dyson Li Batteries in the UK??

2 months ago

bg003Rookie Member

asked in General discussion

Dyson Gen5 cosmetic issues

I just bought a Gen5 vacuum cleaner yesterday from Harvey Norman store in Victoria (Australia) and have noticed the following issues:The Red seal on the vacuum cleaner has come off within an hour of usage. Is this a common issue with the Gen5 models? Will Dyson replace this with a brand new unit given this would probably affect the functionality? The plastic finish on the vacuum cleaner doesn’t seems to be perfect and is not visually appealing. When I took it back to the store they said that it was the normal finish on all the Gen5 models. Is this true?Look forward for to your responses. Thanks much!

3 months ago

Mikey8811Novice Member

asked in Using your cordless vacuum

Using The Fluffy Optic Head On Rugs

HiI am deciding between a V12 Detect Slim Absolute & and a V12 Detect Slim Submarine. The Submarine does not come with a motorbar cleaner head for carpets but has a mopping wet head which would be useful to have. I only have 2 Persian rugs and the pile is not not deep. I tried using a friend's V12 Detect Slim with the Fluffy Optic head on them and that seemed to work although not as smoothly as with a motorbar cleaner head. Can I use the Fluffy Optic head (presumably designed for hard floors on ) on the rugs without damaging them or the head? If so, I will get the Submarine for the added mopping wet mopping head. Thanks

2 months ago

XptoNovice Member

asked in General discussion

Dyson V15 - actual differences between versions

HelloThe following versions of V15 are available in the country for purchase. Detect submarine - 899 euroDetect absolute - 749 euroDetect plus - 699 euroDetect total clean - 599 euro Accessories seem to be what makes the cost difference and some displays showing dust and scientifically cleaned etc. Submarine washes the floor too so more expensive, so not interested. What would be the key differences that would make Detect absolute a better choice over the others, and absolute over total clean?Thank you for your time and the help.

3 months ago

Jeff KimRookie Member

asked in Using your cordless vacuum

Dyson V15 battery is not charging

After battery ran out, I put the machine on a charging station.After 5 hours, the battery is still at 5%.I checked every part of the vacuum cleaner and I could not find any wrong thing. The blue light on the battery keeps blinking but not charging. any has such problem?

3 months ago

LacookNew Member

asked in General discussion

V10 clogging

My V10 is constantly clogging in the air inlet (within the plastic tube). I cannot even vacuum my entire 1-story less than 2000 sf house without having to stop and empty it AND remove hair from the inlet multiple times. I vaccuum every other day (religiously so would say) and the problem seems to have gotten worse over the 6 months I’ve had the vaccuum. I feel like it is a design flaw — why is the air inlet tube so small and why is everything getting stuck in it? All the prior converations on this forum on this topic just say empty it when stuck and case closed- well nobody who spend $800 on a vaccuum wants to stop vacuuming every 3 minutes to empty it because it’s stuck! Dyson should own up to this design flaw. This is my 4th Dyson and it is the worst. I wish I had never upgraded (previous battery/ motor was spent- should have just paid to fix it). So, is there any better fix than “stop vacuuming and unclog it?” Thanks

3 months ago

TGL86Rookie Member

asked in General discussion

Dyson the low reach adaptor fit Gen5detect?

Hi, wondering if the low reach adaptor is compatible with the Gen5detect model? Part no. 971435-01 Thanks.

24 days ago

ColinPiearceNew Member

asked in General discussion

V11 Trigger

We've had a number of Dyson vacuums with the latter being a V11. Whilst it's been a very good vacuum the trigger stopped working which, upon reading various forums on the Internet, we found out, allegedly, it is a design fault by Dyson as there are many people complaining of the same problem. Dyson say it can't be fixed but again the Internet proved otherwise with a trigger being bought for less than £5. I followed a YouTube video on how to replace it and within 45 minutes the vacuum is working again. It's a shame Dyson are unwilling to say it was a design fault but hopefully they've improved the longevity of future triggers.

2 months ago

J DubbsNovice Member

asked in General discussion

Gen5 gasket ripping

Have had this less than a month, this can’t be normal. Has anyone seen this issue before where apparently the gasket is ripping? Is this decorative or should I consider this a functional defect? I’m a bit beside myself not knowing what to think, such an odd design choice to have this delicate material on the canister. Images below, please advise.

3 months ago

RoundMonkNew Member

asked in General discussion

V10 stress fracture/cracked around the handle

The plastic around the trigger button has cracked all the way around on my V10 vacuum. I'll need to replace the full cyclone part myself as it's s not under warranty anymore. However, the part is NEVER in stock. Will Dyson ever restock or is a V10 obsolete now? I've asked customer service numerous times but they are woeful. Zero help or assistance whatsoever.Thanks.

3 months ago

William 8989New Member

asked in Maintaining your cordless vacuum

Stick V7 head

I have a V7 stick Vacuum and the head turns and makes a horrid noise but it dose not suck, I have checked the vacuum for blockages but there none, the vacuum also only works when the head is attached, I have had is vacuum for yeas and never had issue

3 months ago

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