Visit Dyson.com Visit Dyson.com

- - Knowledge Base - Homepage

Community
Cordless vacuums

Cordless vacuums

Dyson Cordless stick, Multi-directional and Handheld vacuums

837 Posts

Most replies

Recently active Most views Newest first

PatrickNovice Member

asked in Maintaining your cordless vacuum

Cordless V8 - Motor brush - Part Issue

I've had a v8 animal for the just over 2yrs the motorised brush won't spin I've done all the cleaning and checking electrical points as well as blockages I thought that it would last longer any ideas

1 year ago

ThefamilyNovice Member

asked in General discussion

Cordless vacuum - Broken Part - Feedback?

My wand on my large dyson always breaks with normal use how about yours is this a design flaw? (Edited by moderator – Moved to a new category, Title amended and Tags added)

1 year ago

PykalaniemiNovice Member

posted in Maintaining your cordless vacuum

Dyson V11 out of warranty repair nightmare

So I have tried to get our ~3 year old V11 repaired. I understand that it’s not covered by warranty anymore. After the initial contact I was give a repair refrence number and was told box would be sent in which I can send my defective unit for repair. Two weeks passed. No box. I have tried to reach customer service now at least 5 times over the last week with pretty disappointing results. I either get a standard bulk email reply after which nothing happens or over chat I’m promised that the box will be sent expedited. No box. No tracking number or confirmation.Last attempt provided an answer back noting that my issue has apparently been solved so no further action was necessary. This was an answer to email where I have been trying someone to actually read my first email where I’m asking what’s the status of my repair order.Needless to say this has been the worst customer service experience I’ve had with any electronics so far. I am saddened to see once great brand gone this bad. I cann

1 year ago

JefferiesRookie Member

asked in General discussion

V15 laser head compatibility?

Hi everyone! Does anyone know which Dyson the laser head is compatible with? I’ve got a V8, V10 and V11. Will it work on all three? Thanks,Jeff.

1 year ago

MRB2752Novice Member

posted in General discussion

Cleaning the floor tool on a Cordless V7 Animal

Wondering how deep a dive I can take into cleaning the floor tool of my V7? I realize I should not submerge it. Can I go deeper than a small brush and Clorox wipe?

1 year ago

LXFNovice Member

posted in General discussion

Cordless Vacuum Design Suggestion - Low Reaching Tool

I'm an owner of dyson cordless vacuum and find it difficult to clean the floor area under the bed because the wand is not long enough to reach the distant. Usually people use their arm as an extention under this circumstances. However the upright main engine part is higher than most underbed space which stops it enter the underbed space to work. But if the main engine part could work in a lying position (the hand holder is parallel to the floor), the relatively narrow width (about 10 cm) of the main engine part can make it go into the under bed space. I guess it will not be a difficult change, just need an extra 90-degree direction connect mode or a 90-degree translate connector spare part. (Moderation Edit - Moved Category, Tags Added)

1 year ago

GazRookie Member

posted in General discussion

Cordless V6 bin trigger

Hi.The tabs on the red bin trigger have both broken off.Is this a replaceable part or do I have to replace the entire motor body?TIA(Moderation Edit - Tags Added)

1 year ago

northshieldsNovice Member

posted in Using your cordless vacuum

Cordless V11 Vacuum Filter Advice

I have had a V11 Absolute for just over 2 years. Almost every time I use it, I get a message saying that the filter needs cleaning but when I look at it it can be as clean as a whistle.I have tried cleaning everything I can think of and got a replacement filter, but still the same thing happens.Is there anything else I can try? (Moderation edit - Tags Added)

1 year ago

ToniBNew Member

posted in General discussion

Dyson V8 battery has no power after 10 seconds

Ive had my V8 for about 5 years now, about 3 years ago the battery failed, I called Dyson who said they’d send me one for free as they’d had a problem with their batteries, great i thought. But now i need to replace this replacement. And lo and behold, i don’t have a serial number as it’s on the battery. I chucked out the original battery, they cant seem to help me on WhatsApp, or on the phone, even though i sent a photo of the battery,. Has anyone else had this problem. Im stuck with a V8, which i have to say when its working is great, and i cant purchase a new battery as there are several types and you have to know the serial number to get the battery, Over 40 minutes waiting on the phone. 2 days on WhatsApp and now I’m sitting here waiting for a call back……….. so i thoughts id off load all my V8 problems to you guys. Thanks for reading, bored yet,. I am…… (Edited by moderator – Moved to a new category)

1 year ago

allanne1Rookie Member

asked in General discussion

V12 Slim Detect - Low reach adaptor

Can I use the low reach adaptor with my v12 slim detect?(Edited by moderator – Tags added)

1 year ago

JashuaatreeRookie Member

asked in Maintaining your cordless vacuum

Dyson V11 Vacuum Cleaner Replacement Big Bin Assembly 970050-01v

Dyson V11 Vacuum Cleaner Replacement Big Bin Assembley 970050-01, mine is cracked and therefore renders my machine useless, where can I get a genuine replacement (nothing available in the parts section for some time)!

1 year ago

Chris46Novice Member

asked in General discussion

Cordless V6 - Charging Problems - HELP

So. our V6 Dyson is playing up, recently having a charge which has lasted all of 10 seconds on Max. Charging light seemed to be on for very short times.Checked out the trouble shooting on the website - remove charger point from dock and try charging again. So I did, charged for about 2 and a bit hours or so, and with the motorhead on it lasted nearly 5 mins on Max.Great I thought, replaced it in the dock, set to charge, went to use it next time and it lasted about 10 seconds. SWMBO not impressed. So charged it out the dock, and got same 10 second Max run time again. That puzzled me.Set it on charge again, charged for about 30-40 mins then the light went out. Phoned up customer support (in Singapore?), she diagnosed a new battery needed. After the call, tried it with the motorhead and lo and behold, lasted about 5 mins again on Max. So what is going on? Trying charging it again out the dock, been in for about 30 mins so far and still charging, but if its lasting about 5 mins on

1 year ago

EdcolNovice Member

asked in Maintaining your cordless vacuum

V10 Animal - Seal in Clear Bin

V10 Animal - Dust/fluff is passing the seal into the upper part of the clear bin. This makes emptying the bin difficult and, more importantly, allows more debris into the fllter causing blockage. Anyone have the same problem and/or knows the solution, please? (Moderation Edit - Tags Added)

1 year ago

laechoppeNovice Member

posted in General discussion

Is my Dyson okay to use on a woollen carpet?

Hello,I have Dyson V8. I’ve moved to a flat with a wool carpet. Is there any attachment I can use on it?Thanks (Edited by moderator – Tags added/Title amended)

1 year ago

garlawRookie Member

posted in General discussion

Cordless vacuums design for those with arthritic hands

The v12 cordless slim is beautifully lightweight - and the on/off button is good, but the release button at the top the wand attachment - is difficult to use if you have arthritis in your hands. It needs too much pressure within in a relatively small area. That means that I cant use the heel of my hand to press it, and using my thumb is painful. (Moderation Edit - Tags Added)

1 year ago

DanielRookie Member

asked in General discussion

Pivoting wall mount - Design Question

I have bought a Dyson V10 and attached the wall mount.It works great for hanging the Dyson and charging.But why does it have an extra clear plastic pivoting base/platform.What’s it’s use? Am I missing the point of this extra function?CheersDaniel

1 year ago

Anonymous

published in General discussion

Cordless V10 Dust Collection - ImpressiveSPOTLIGHTED POST

My Mother-in-law is religious with cleaning. She’s methodical with hoovering, never misses an area of carpet or hard wood. She’s against any vacuum that isn’t a Hoover. To my pleasure, her Hoover broke and she HAD to borrowed our Dyson. This is the result after one pass. She’s a convert. Already ordering a V15! 🤣

3194

1 year ago

ElimitsRookie Member

asked in General discussion

Dyson Cordless DC44 Animal - Green Flashing Light

I have a Dyson DC44 Animal and when I press the trigger I only get a green light flash on the top and at the bottom.I have bought a new motor, battery and charger but still just get these lights on both units when pressing the trigger. I have fully charged battery.Does the bin need to be attached for the motor to work or am I missing something?Many thanks for your help in this matter. (Edited by moderator – Moved to a new category/Tags added)

1 year ago

CoyoteRookie Member

asked in Maintaining your cordless vacuum

Cordless v8 Filter - star variant vs

Can you use the old pre filter to replace th new star filter on the V8 ,it fits just don’t know if it will work as well. Thanks (Edited by moderator – Moved to a new category/Title amended)

1 year ago

WendyCRookie Member

posted in General discussion

Do anyone know if Dyson honour warranty if purchased on Amazon?

Hi, I’m considering buying a Dyson cordless vac but have read many reviews on Amazon that Dyson doesn’t honour the warranty if purchased on Amazon. Where should I buy my vac so that the warranty is honoured? (Edited by moderator – Tags added)

1 year ago

Disgruntled CustomerNovice Member

posted in General discussion

Cordless V7 Replacement Battery Guarantee - Feedback

Paid out £65 for a replacement battery for my 3rd Dyson vacuum in 17 years only to now find Dysons guarantee is only a year for replacement batteries! Theoretically I could have bought 2 generic batteries for this price or even a cheaper throwaway vacuum cleaner BUT I trusted Dysons good name & ordered the official replacement. How on earth can this be right? A 2 year guarantee on a battery with a new vacuum however only 12 months on the same item but bought as a replacement? For the price paid Dyson batteries should be guaranteed for longer or at least last longer. Sorry Dyson but you have lost a customer, other companies not only offer 5 year guarantee with their cordless vacuums BUT also offer 2 batteries. Goodbye Dyson you've had enough of my money!

1 year ago

HajiAslanNew Member

asked in Maintaining your cordless vacuum

Dyson V11 is pulsing on Eco and Mid mode, but works fine on boots mode

Hi Everyone, My Dyson V11 started pulsing on eco and medium mode then stops, but works ok when I switch it to boost mode. I checked for all possible blockages, also changed filter to brand new, but still problem exists. Does anyone had similar issues? Any tips how I can fix it? Thank you in advance.

1 year ago

LokiBronze Level Contributor

asked in General discussion

Transparent Attachment Clip Holder for V15 Detect or similar.

As in the topic. Is there an original attachment -- tool holder -- available at all that could be added to a stand?

1 year ago

daffodilly55Rookie Member

asked in General discussion

Newly bought Cordless V8 not charging - What can I do?

bought V8 Thursday. Delivered Friday. Been on charge for 8 hours. Plugged directly into socketStill not charged. No blue lights visible. Can briefly see red light when charger first plugged in. Otherwise nothing to seeScanned all guides/manuals but nothing addresses this problemAm I missing something obvious?

1 year ago

VivianeNovice Member

asked in General discussion

V15 Detect Absolute + (Gold) vs V15 Detect Extra - Purchasing Advice

Hi There, I am looking to purchase my first cordless Dyson vacuum and I do not know which from the V15 Detect Absolute + (Gold) or the V15 Detect Extra I should purchase. I want to make the right choice considering the expensive cost of these vacuums. I just want to get the best machine. Both look very similar in terms of technology, features and price and so I am wondering if I am missing a key feature when comparing the V15 Detect Absolute + (Gold) with the V15 Detect Extra? They are both Dyson website exclusives to Dyson direct; both have the upgraded HEPA filter to 0.1 micron, the built in tool, same motor, same bin size, same suction, same cleaner heads and relatively same price; just the accessories seem different as the V15 Detect Absolute + (Gold) seems to have 10 accessories and the V15 Detect Extra has 8 albeit different accessories? The colours do not matter to me because I am looking for best machine in terms of performance. Thanks in advance for your professional advice. V

1 year ago

Page 7 / 34

Didn't find the answer you were looking for?

Feel free to create a new topic and post your question on the community.

Create a topic

Terms & Conditions Cookie settings

Create a community account to start contributing.

New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.

Username *

E-mail address *

A bit about yourself

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.