Purchased 1.5 years ago. Still under warranty. Use for maybe 20 minutes per week, usually on medium or Eco mode, NEVER boost. VERY LIGHT USAGE. It is now faulty; turns on, then dies. Turns on, then dies. Charges fine, screen/lights work fine. Problem seems to be with the motor. Customer service is APPALLING, speaking poor English, and one has to repeatedly type in and tell them the serial number. I was told I would hear back from them, and five days later, I contacted them again after NOT HEARING FROM THEM. Every one of them repeats the same response seen all over this site:
“All machine variants will have a MAX mode run time of 6 minutes.
Using no motorised heads, the machine will have a run time of 20 minutes.
Using the motorised heads the machine will run between 14 - 17 minutes subject to machine variant.”
There, I wrote it so they don’t have to repeat it. Same reponse via phone, chat, and app.
They all want my personal phone number, which I refused to give. They agree I need a new replacement main body, but it is “not in stock,” and they have no idea when it will be. What good is a warranty if they cannot replace the item?
DYSON, YOU SHOULD REPLACE MY MACHINE IN FULL. $600! With such poor customer service, I should have bought from my local vacuum store, where they speak English, are always available, and help with maintenance. I WILL NEVER AGAIN BUY FROM DYSON, and I will share the story of awful customer service.
REPLACE MY MACHINE.