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General discussion

Got a query that's pretty general about your Dyson corded vacuums? Get an answer from the Dyson Community here.

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119 Posts

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Jan mossRookie Member

asked in General discussion

Dunc101New Member

asked in General discussion

Ball animal 3 available in the UK?

Hi all - noob question time! :) Having had no joy talking to a couple of different Dyson.co.uk chat experts (?), can anyone here confirm, or direct me to where I can confirm, when the ball animal 3 will be available in the UK? At the moment the UK site just lists the ball animal (v1?) with an AW power rating of 90 at the hose, 68 at the cleaner head. However, the US site lists two different models:ball animal 2 - 290AW ‘standard’ and boost modeball animal 3 - 290AW boost mode only. The UK Dyson team seem to be unable to / cannot engage with the US Dyson team. None of the AW metrics are comparable between US and UK sites, however, the ball animal 3 look to be the newest and most powerful Dyson vacuum advertised at 290AW suction power. Questions, which Ive not managed to get answers to:what is 290AW suction when measured at the hose, and at the cleaner head? (for comparison against the only UK model) when will / how can I buy the Ball Animal 3 here in the UK?Thanks!

3 months ago

kldNovice Member

asked in General discussion

UP15 Bin Assembly

I need to replace my UP15 small ball multi-floor bin assembly as the clip on the base lid has broken off.Everywhere is out of stock. Is there another model that will be compatible with UP15. Apart from that the vacum works fine. thanks !

3 months ago

ValentinaNew Member

asked in General discussion

After purchase return...Customer service is Zero...polite but actioneless

I have received a Ball animal multyfloor Dyson vacuum cleaner on 26 September.I have used it twice and only after second use, I realised the wrist pain I have developed linked to use of the product. It is too heavy and impacting my wrist badly, after second use I have to take a painkiller to able to sleep at night.On 10 October at 09:45, I have rung Dyson’s customer service team, was waiting for a connection good 20 min before a nice and very polite gentlemen spoken to me and express all his apologies waiting time and my wrist issue. He reassured that DPD will soon contact me and collect the machine. The refund would follow shortly Dyson will get product back. I was very pleased with outcome and 20 min of waiting seems like worse it!When one week later no one contacted me, on 17 October at 14:11, I have rung again. This time a nice polite lady was ever so sorry to hear no one contacted me and reassured that on Friday 20th October DPD will come and collect the machine. What a surprise,

3 months ago

jenniferarizonaNew Member

asked in General discussion

Warranty Replacement

Dyson received my vacuum on October 25th. I was told the replacement would be expedited. On the 2nd, I was told that I would recieve the tracking for my replacement within 24 hours. Today, I was told they submitted the for expedited which will be another 5-7 business days. I REALLY need a vacuum. We have pets and humans with allergies and it has been over 2 weeks since I have been able to vacuum my house. Please help!!!!!!

4 months ago

BPeroney79New Member

asked in General discussion

Dyson Ball Animal 3 unstable when upright

I recently purchased a Dyson Ball Animal 3 upright vacuum from Target and it does not stay upright when using the hose attachments. Upon inspection of the joint between the cleaning head and base, there is a recess in the cleaning head that appears to be intended to accept a spring-loaded latch to lock the vacuum in the upright position. However, this does not happen on my unit; the latch does not go into the recess and when I extend and use the hose, the upright portion pivots around the cleaning head and falls to the floor.I went to the store to inspect the floor model and latches in place and is perfectly stable when upright. Am I missing something here? Could it just be faulty? Did I somehow assemble it incorrectly? I would appreciate any insight.Video documenting my issue:

4 months ago

AdehopNew Member

asked in General discussion

v7 vacuum no power when using motorised head

The vacuum charges correctly and works with the small accessories but when fitted a motorised head,power as gone all together ,I’ve tried straight off the bin and still no power ,I’ve changed the bin with another and still the same (no power) .take main head off and power is back .I can’t see it being the main head as it’s happening with two different heads I have.

4 months ago

simdimRookie Member

asked in General discussion

BigBall Multifloor Extension Wand is hard to extend

Hi All,I had been buying Dyson for many years (corded and cordless) and it had been wonderful to use. However, I just got 2 Big Ball Multi floor to replace battered DC39 and though suction is wonderful it takes real effort to extend the wand. I see that on both units. Extension wand on DC39 was sliding completely effortlessly. Have I got defective units?

4 months ago

MiscelaneousNew Member

asked in General discussion

soft toy dyson

Hi many years ago bought a Dyson vacuum, came with a soft toy dog named Dyson, my little dog has had it as a companion ever since and it goes with her everywhere. Unfortunately it has deteriorated to the point of needing to dispose of it. Wondering if someone may have one or if Dyson has any left as I would like to be able to purchase. thank you for any assistance. Elaine & (Jessie)

4 months ago

Angela Arnell-SmithNew Member

asked in General discussion

How do I get support with my UK repair booking?

Attempted to get my Dyson upright vacuum collected for repair (under the guarantee)! Absolutely appalling trying to contact anyone (held in phone queue several times for 20-40 mins) and when you eventually get through and book a collection - they don’t turn up. I have tried to get onto the ‘chat’ again today and that is not working!! Anyone got any advice or do I give up, go to Watch Dog and whoever else to ease my frustration and never buy Dyson again??(Moderation edit - title updated)

5 months ago

BlackoutNovice Member

posted in General discussion

Disappointing Dyson Big Ball Animal 2 - Incompatible on my flooring

I’m wondering who was responsible for designing floor heads for this machine. They’re an absolute killer and make the machine completely unusable. Pneumatic head is basically hard to push, on carpets, rugs and sometimes it sticks too much even on hard floors. It also makes an awful scraping noise on hard floors. This “lovely” carbon fibre turbine is a joke basically. It stops spinning when you put it on carpet. I mean I think whoever designed it should be fired. Apart from floor heads it’s a fairy decent machine. The cord and hose are a bit short but can be manageable. Easy emptying, cyclones work great keeping the filter clean. Although when it gets dirty, the filter is really hard to clean.

5 months ago

JillReyRookie Member

asked in General discussion

PLEASE can dyson start producing dc24 again

I am not a fan of cordless Dysons. I have owned 3 dc24’s, a beautiful lightweight model which suited my arthritic hands. My last model (second hand) has sadly died and I’m lost without it. Judging by the number of dc24’s being snatched up on eBay and Facebook marketplace there is definitely still a big market for them.

5 months ago

STANDSUNew Member

asked in General discussion

Ordering a replacement power cable for the Dyson DC41 upright vacuum

I received an email from you telling me spare part (power cable) for Dyson DC41 vacuum was back in stock. When I click on email where it satpys 'buy now' the website still shows the part is out of stock. Can you help please? S Crowther(Part number 966431-01)

6 months ago

pc66Novice Member

asked in General discussion

Stubborn dirt brush - Where to buy?

Just bought a corded Dyson Ball Animal Origin.I’m after the smaller stubborn dirt brush accessory- anyone know if there is one available that fits this machine? All the different model numbers are a bit confusingThanks for any help!

6 months ago

TregrillNovice Member

asked in General discussion

DC40 Internal hose replacement- Where to buy!?

This is the hose visible on the underside of the vacuum and whose replacement is detailed in this Dyson video. I have bought a genuine part from Dyson and it doesn’t quite fit at the handle end, it seems to sit a little high.I have tried pressing very hard but it gets no lower. Am I just weak or could it be faulty?

6 months ago

YinNew Member

asked in General discussion

Dyson Vacuum Cleaner DC 37C wand catch clip and associated spring replacement where to buy

Hi Dyson Team/Community,My Dyson (DC 37C) wand catch clip was broken and its spring gone nowhere(Possible part number on the back of this catch clip is 11-6464).I have spent a week on searching how to solve this catch clip & its spring replacement but it comes out with nothing.Firstly, I go to Dyson website for replacement purchase but it only has the whole wand replacement part. And I don't think it's necessary to replace the whole stick since only its catch clip & spring comes off from the stick so ideally the replaced parts could be the catch clip it self and its spring. Even worse, this whole stick is not in stock for purchase in Australia.Then I went to other third party websites like ebay, vacuum cleaners parts and used parts sellers but they either don't have precise part number/image or selling outside Australia.Furthermore, reviews on these websites varies due to unprecise item descriptions. This made me less confidence to get the correct catch clip & associated sp

6 months ago

svowelsRookie Member

asked in General discussion

Dyson Animal 2 hard to push on carpet

Just bought a new Dyson Animal 2 vacuum. It is very hard to push on carpet, almost impossible. Is there a setting that can be changed?

6 months ago

BrianL0646Rookie Member

posted in General discussion

DC 18 internal hose repair or replacement - Where to buy?

I have a couple DC 18s. Great Vacuums, except the internal hose is a weak point. Both mine have torn open. Dyson does not make the part available anymore or I would buy one. The part number is 916579-01 and it is out of stock everywhere. I assume there is a way to repair it, I just haven’t been able to how to figure out how it is attached on the end. I have looked online and don’t see any videos either. Has anyone done this repair? I haven't seen a new vacuum I like as much as this one, so I am doing what I can do to keep it going. Any ideas will be appreciated.

6 months ago

rogic9Rookie Member

asked in General discussion

DC25 brush bar isn't spinning - Any ideas?

i've recently had a problem with the brush rotor on the front of my vacuum cleanerit stopped spinning so i checked the support pages and followed the instructions.then i checked youtube for answers. i found a video of someone who had a broken white power cable in the side assembly of the device.this is exactly the same place as my device. i followed the instructions and soldered the cable back together which worked.here's the URL https://www.youtube.com/watch?v=iuS3EKAoUQEi checked out the Dyson community and other people have posted problems with their front brush not spinning so it seems to be a common problem. e.g.Help my DC25 brush bar isn't spinning - Any suggestions? | Dyson CommunityDC 25 Upright vacuum - Brush Bar Not Spinning | Dyson Communitymy problem is that the soldered connection has broken again.i looked at the possibility of replacing the white cable but though i can access the connection in the side assembly hinge i cannot get to the connection in the front brush con

6 months ago

arrowheadRookie Member

asked in General discussion

Dyson vacuum hard to push on carpet - Help!

it is very hard to push on the carpets , this has only started the last few weeks.can anybody help thank you. (Moderation Edit - Tags Added/Category Updated)

6 months ago

LewisnickoNew Member

asked in General discussion

Dyson vacuum with excessive suction - Any ideas?

Excessive suction on thin carpets make th vacuum very difficult to push or pull. I nose no way to raise the sole plat to reduce that suction. Any advice?

6 months ago

CalvadosNew Member

asked in General discussion

DC24 SPARES - Where to buy?

Need latching switch for Corded DC24, for the white swich side of red switch. Will not latch on.Can not see any spares on Dyson site/

6 months ago

GhafoorNovice Member

asked in General discussion

DC55 brush bar is not spinning, any ideas?

My DC55 (2018 purchase) is juts out of warranty and the brush bar is no longer spinning.I have learned the brush bar to remove all trapped hairs.I cannot manually spin the brush bar and it will not spin when the machine is switched on.Any ideas? or do I need to purchase a replacement head unit?

6 months ago

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