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Festive Decoration - IdeasSPOTLIGHTED POST
Hello everyone!My dear darling wife is Dyson mad!This year she’s planning on decorating the Dyson’s for Christmas! Tinsel wrapping on the cordless dock, a bauble between the purifier amp!We’d love to hear and see what others have done in previous years or are even planning this year! Kirby 🎄🎄🎄 (Converted to Featured Article)
Formaldahyde Shutting off
My purifier cool formaldehyde fan the last week has started turning off during the night while I am sleeping. There are no timers on and all schedules are deleted. Was there an update? or something I need to do to keep this machine from turning off? This is very annoying causing me to wake and turn it back on. My hot + cool machine is working fine.
Dyson Shipping Concerns
I’ve owned several Dyson's over the years and have always bought them at brick and mortar stores. I decided to buy directly from Dyson last month, and boy do I regret that, and after some research this has been a major issue with Dyson. I ordered my new Dyson on Nov 30, and of course right off the bat something seemed off, as it said my delivery would be the next day. As I suspected that was not the case, and then since my Dyson came with free additional tools both the Dyson and the tool kits were shipped separately, and by two different companies, another red flag.The tools seemed to be making its way but all of a sudden no more updates. The vacuum itself never got shipped. Just a label created that's it. Contacting Dyson, I assumed would be easy. No. I had to call wait like an hour to talk to someone, while in the meantime I was using a chat feature. The chat person told me to wait another 4 more days, and so did the person on the phone. Neither person seemed to want to provide me a
Humidifier stopped working
The humidifier stopped working in the last 2 weeks. I usually have to fill the tank weekly, but the water hasn’t gone down in the last week AND the humidity level is around 20% - and I have the machine set at 30%. I tried raising the machine level to the highest humidity setting but after 24 hrs the room is still at 20%. Please Help!(Edited by moderator – tags added)
how to tell UV light working in PH03
Is there a way to verify and see that the UV light is working on my humidifier? The water in the tank has been getting cloudy even with a deep clean. It wasn’t an issue before and my only assumption is that the Uv light stopped working and is making my water get filled with bacteria.
Worst Customer Service Ever!!
I have been waiting for a canister replacement for my Dyson V15 Detect for over two months. I was told by one customer service rep a couple of weeks ago that if the canister was still out of stock, they would ship me a brand new vaccum and I would receive a label to then send the other one back. Sounds fair, right? Well, today I was told I would have to send the defecrtive one back first and then they would ship me an new one! This is totally not right! So, Dyson may not trust me, but I sure don’t trust them to honor their part of the deal, especially after all the bad reviews I’ve read! Whatever happened to making the customer happy? I’ve been waiting 2 months for a vaccum I can use and this is the worst service ever. All I want is to recieve what I was promised and then you will get your defective vaccum back. After purchasing 3 Dyson vaccums over the past several years, this is how I get treated!
US Shipping Issues
I know a lot of people have had shipping issues on here, but I don’t know what the resolution ends up being for most of them. I ordered a V15 Detect over 10 days ago, it was shipped via GLS with “next day delivery”. GLS tracking shows that they received the package that day, it arrived in my city, and then disappeared. Every day GLS would just “reschedule” the delivery to the next day, over and over for a week straight. I contacted them multiple times and never got any answers. I also submitted requests to Dyson multiple times and have never gotten any response. Finally I bit the bullet and sat on hold with Dyson for almost an hour to speak with someone. They told me that they could see the GLS issue, and they would go ahead and send me a new one via UPS. They told me that I would receive the confirmation and UPS tracking within 24-48 hours. Well, guess what! It’s been over 48 hours and I’ve gotten nothing! No update of any kind on my orders page either. Would love to know what the
My refurbished V11 stopped working after a year
I bought my V11 7/21 as refurbished. I registered it online right away. I have a small space and needed something powerful but small. It is not as powerful as my old Electrolux, but I like a space saver. I used it 10 min max three times a week. Battery is always full when returning to a charger. 4 months ago the vacuum started working by itself when I removed it from charger and stopped only when put back . Not responding to me pushing a switch. A month ago it died . Not charging, not working. The Dyson suggested sending me a new battery. A couple days later, I received an email saying: Thank you for registration your Dyson, your warranty expired 01/04/22. I registered my vacuum 7/21 . Got email about registration today, because I need help with not working item. Originally it says 2 years warranty. Anybody has a similar experience?
Faulty Purifier Hot+Cold Formaldehyde
A bit concerning that after only 4-months my £600 Purifier Hot+Cold Formaldehyde has developed a fault. After powering up as usual it stops working within a couple of minutes and shows an exclamation mark ‘!’ in a warning triangle. Dyson WhatsApp supports was pathetic and took dialogue over 2-days to arrange a return. Anyone else had this problem with their machine?(Edited by moderator – Tags added)
Hot + Cool Formaldehyde Turns Off Randomly
Not sure what setting is causing this but my machine keeps turning off at random moments and during random modes. It'll be set to heating and then I'll realise the screen is off and it's no longer working after its been heating for 8 plus hours. There's no timer set on the app or anything unusual I can find on the machine. Is it just my wifi? Its stable enough for everything else to continue uninterrupted at the same time (streaming in particular). (Edited by moderator – tags added)
V11 Cordless Absolute Vacuum
I have owned a V11 for 3 years and it has just started to give me problems. It was initially cutting out and not charging, I followed the steps on the Dyson Support pages and concluded that I needed a new Main Body & Cyclone, which I purchased about 2 weeks ago. Everything seemed fine for a week but was not charging correctly so I have replaced the battery only today. It is not charging properly - the blue LEDs come on for approx 10 seconds then go off for approx 20 seconds then come back on for 10 seconds and this cycle just repeats itself. I have removed it from the charging holster and plugged the charger into the V11 directly but it is still the same. Can anyone suggest what the problem might be? (Edited by moderator – Tags added)
Very Bad Customer Service - 8 weeks waiting on a Part
Hi,How do you make a compliant? I have spent 8 weeks on WhatsApp and Phone calls. Wrong replacement head sent out Then a Connection Piece sent out - Didn’t fit I have now been onto 3 different CSR, all promised the correct part will be sent out. Nothing has arrived Thanks
Keeping your purifier performing at its bestTIPS - AIR TREATMENT
Here are a selection of tips that could help maintain optimum air purification performance in your home:Your Purifier, Purifier Heater and Purifier Humidifier are engineered to purify single rooms, so you should use it where you spend the majority of your time at home. When placing the machine, make sure there is at least a few feet of clearance on all sides so that the air can circulate effectively. Clean the sensors regularly - Keeping the sensors clean and clear of debris will help the machine accurately record data and react to particle detection in the home. Read the ‘Cleaning the sensor’ article to find out where they are on your machine. Clean the machine regularly - Wiping the machine over with a dry cloth will help remove a build-up of dust and debris. Read the ‘Cleaning the machine’ article for all a list of places to check. Before cleaning your machine, ensure that it is turned off at the socket and unplugged.If you’d like to share any tips on this, please feel free to post
Hot+Cool Formaldehyde HP09 doesnt go to Idle in Auto
I’m using the HP09 in Auto Mode with Heat set to 19 Celsius. Once the temperature is reached it stops heating. However, there is still a loud noise coming from the machine but no air flow felt coming from it.As I understand it tries to purify the air until the desired quality is reached however, the air quality is all good so I thought it would go to standby. Any thoughts let me know. Thanks.(Edited by moderator – tags added)
no air from tower fan
Both of my Dyson tower fans have the same problem. No air coming out of the tower. The motor is blowing air but doesn’t come out of the blade. We have cleaned the blade and changed filter and cleaned the sensor. Some times one willl run fin for a few minutes and then stop.we have spent quite a bit of money on these two fans that are sitting idle at this time. please helpcathy f
Registering more than one machine in the app - How does it work?
Hi I have recently upgraded my older Dyson purifier hot & cool to the latest formaldehyde version. I now have 2 machines and would like to run both of the app but I can't seem to find a setting and the play store won't let me download 2 versions of the app.Can anyone offer a solution as I see this as an issue for the future when people upgrade they will keep the older machine or have more than one machine, upstairs and downstairs...(Edited by moderator – tags amended)
What's the difference between the Dyson Pure Hot +Cool™ purifying fan heater HP00 & HP03 models?
Hello,I own a Dyson HP04 and am very happy with the unit. I’m looking to buy another and noticed there’s a HP00 and HP03 model on the market.I was hoping someone could tell me the main difference between the HP00, HP03, and HP04?Thanks,Chris. (Edited by moderator – Tag added)
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