I am just baffled by the level of utter inefficiency and incompetence at Dyson. Where to begin: My order number is (Removed sensitive information). I received my UPS tracking number(Removed sensitive information) that showed delivered on the 06/26/23, but I never received my machine, so I call Dyson asking for assistance on 06/28/23. That was my first call and after that I called several times (in total 10 times) for the update on the same issues, still the issue is pending. In every call some new representative come and never able to give me any specific answers or able to resolve my concerns. They were all trying to just dodging calls. After my second call I asked for their supervisor, but they never transferred my calls to supervisors. In my 5th called they told me to call the UPS so I called the UPS and they issued the claim for the same and they approved the claim on 07/10/23 and still Dyson failed to refund me my money. (See the screenshot). Finally, after 7th call they transferred me to the Supervisor Nikky and she promised me to call back and email back for the update but she never reached back to me. In my 9th call another supervisor Michele promised me the same thing and again no result, she never reached me back. This is the heights of the inefficiency. what kind of customer service can you expect when the supervisors are like that. If any manager or head is able to see my post please open my order number and see all the updates you will get to know the truth and very poor customer service. After that also I called but no result. On every call I had to spend at least 1 hour in wait and talk that is so ridiculous.
I ALSO LEFT SERVER EMAILS FOR THE SAME THINGS PLEASE SEE THE SCREENSHOTS. BUT AS ALWAYS NO REPLY FROM DYSON. THE EMAIL SERIVE IS JUST USELESS GARBAGE, JUST WASTED MY TIME ON IT.
I am never purchasing another Dyson product again. I will let my friends and family know to never consider Dyson products. I am currently out over $991.
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