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DPD couldn't delivery my order - What can I do?
I’m having an almost identical experience as this post Order Lost with DPD claiming they couldn’t deliver a click-and-collect order to a post office, and then Dyson support being essentially non-existent and not doing what they say they will.I’m massively unimpressed. (Moderator Edit - Moved to New Question, Tags Added)
Retailer Contact - Registering Processes
Hey, I purchased a V15 from my local Appliance shop. I was having issues registering my product online due to incomplete serial number and was told to go directly back to the store I purchased it from. I called, then emailed a copy of my serial number and order details. After a few days the store emailed me confirming that the serial number was all sorted. They also sent me through the Chat transcript between them and Dyson Live Chat, it has all my personal details. Is the appliance store allowed to do this? (Moderation Edit - Tags Added/Title Updated)
Lied to By Customer Service
After the debacle of the defective $500 vacuum, I am currently embroiled in the return farce. I was sent a return label for the suckless vacuum, and promptly boxed the useless lump of cheap plastic back up. Upon reading the label, I learned that it was my responsibility to drive to the nearest UPS dropoff point, or schedule pickup at MY COST!I have no intention of doing either. The nearest dropoff is 30 minutes away. That’s a total of an hour driving with petrol costs being north of $4 a gallon. To have UPS pick up the heaping pile of trash would cost me $20. NOPE!So I chatted with a CSR, who’s name I can’t mention here because of reasons, and that representative promised me that there was a pickup scheduled, gave me a number for UPS to verify and sent me on my way. NOPE AGAIN!The number he gave was wrong, and when I contacted UPS they did not have a pickup scheduled. This is absolutely ridiculous. (Edited by moderator - Removed personal data)
Tips for getting machine back from service center?
I dropped off my slim ball vacuum at the closest service center to me for a cracked hose on 11/8/22. They told me it would be repaired in 2 weeks. My repair status has not changed at all as of today, it still says “new”. The service center doesn’t answer the phone, they don’t respond to emails and when I tried chatting with dysons help desk about it they told me they can’t do anything because I “walked in” despite having a repair number generated through dysons system. Does anyone know how to reach them short of going in person? I live about an hour away (Edited by moderator – Tag added)
Community Newsletter - December 2022COMMUNITY NEWSLETTER
Welcome to this very special edition of the community newsletter, our festive edition! Whereas we’d usually update everyone on the comings and goings of the community, what the latest features we’ve introduced are and even what we’re working on behind the scenes, we’re taking a slightly different approach this month. It is the end of the year after all! We’d like to share what we’re thankful for on the community this year. And simply put, its all of you! We couldn’t and wouldn’t have a community, if it weren’t for our dedicated users, free speakers and supporters. Every single interaction, from the most common questions, through to the bespoke, content suggestions, detailed responses and those that look to share feedback and suggestions, we thank you all. Without these, we wouldn’t have grown our content, been able to expand to include our entire category range and most importantly, wouldn't have been able to welcome even more members into our existing pool of users, owners and advocat
Deep Clean Cycle Issue
I have less than 20 hours use on my machine. About 8 out 10 times it asks me to perform the deep clean cycle especially after replacing the water container with fresh water. This machine is essentially brand new! It happened right out of the box the first day I owned it. Dyson customer service was no help. Any ideas how to solve this or just take it in for warranty replacement?
a humming sound intermittently happens
I’ve noticed a humming sound high pitched noise and it happens often but intermittently on its own. I run my Dyson 24-7 on Auto and the filter is okay not ready to be replaced yet per the app percentage. anyone else experience this humming sound and how do I fix it? It becomes so annoying I turn off the Dyson when it happens.
New email address used
Hello,I’ve been having some difficulties accessing the ‘my dyson’ area of the website so have re-registered with a new email address and all my machines are now under this account. Question regarding the link app. When I login with the email address I registered with I now get a ‘email / account not found’ but when I login with the new email address I used for ‘my dyson’ this works but there a no connected machines. Do I need to remove the machines from the old email before attempting to re-add them under the new account?
Air Quality measures seem to high and driving fan high to
Both PM2.5 and 10 are pegged at 999 and have been for a few days. I don’t think it’s accurate given two other fans in the house measure at nominal levels. Anyway to reset the machine or otherwise get it to read air quality accurately?(Edited by moderator – tags added)
Dyson’s checklist for a cool homeTIPS - AIR TREATMENT
With our seasonal temperatures set to soar, there is no better time then now to share our top tips for staying cool in the heat. In fact, in a recent Dyson Newsroom post, our Head of Environmental Care shared their own tips on this.These should help you cool the home, while staying cool yourself. Close curtains and shutters Keep the windows, curtains or shutters closed during the day to minimize the amount of sunlight entering the home. Night-time is when summer temperatures tend to dip, so make a habit of opening windows at night to allow cooler air to enter. Then be sure to close them in the morning before temperatures rise and open them again in the evening as the temperatures gradually drop.Beat heat with cooling airflowWith temperatures soaring, staying cool can be a real challenge on hot summer nights. Dyson purifying fans use Air Multiplier™️ technology with 350-degree oscillation, projecting up to 290 litres of air per second, to cool you.Reduce heat sources at homeOpt for ene
Dyson Purifier Hot+Cold Noises
I recently purchased a Dyson Purifier Hot+Cold unit. I was surprised at some of the noise it produces and wanted to ask if it is normal. I have read the posts about it making a high pitch noise in Auto Mode, which my unit does. At times it is louder than expected. Even the pitch volumes can change at times. It can be “annoying” in a bedroom setting. Also, the unit makes a noise when it switches from purifying to heating modes, as the air flow changes. It sounds as if the fan is backing up or reversing motion and then restarting. The noise is considerably louder than I would expect from a unit of this price. It reminds me of an old wall AC unit turning on in a hotel room. Is this normal? Any help is appreciated.(Edited by moderator – tags added)
Water tank and humidity level.
Hello, we have been using our Dyson Purifier Humidify+Cool Formaldehyde for a month and a half, and the water tank is still full since the first time of use. The machine never goes above 30% of humidity, our living room is approx 16’-7’’ X 18’-0’’ and we tried in a small room and even doesn't work ( the bedroom is 13’-0’’X 14’-8’’). The machine works every day for 15 hours and is always in automatic mode and the fan is always in level 10. What can I do? Thank you. ML.
Does the Formaldehyde removes smells?
Hi, I’ve been using my hot and cool formaldehyde for a few months now and have noticed if I have candles or wax melts on, and have my device on at the same time I can hardly smell the candles/wax melts and was wondering if the device removes smells or just toxins in the air? This is not something I was aware of when purchased. I’m happy for it to remove dust etc as it should, but not smells in a room? Can anyone assist? Thanks(Edited by moderator – tags added)
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