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General discussion

Got a query that's pretty general about your Dyson cordless vacuum? Get an answer from the Dyson Community here.

  • 558 Posts
  • 1,543 Replies

558 Posts

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samvelascoRookie Member
asked in General discussion

Dyson Micro Coredless Vacuum CRACKS on handle

My Dyson Micro has cracks on the handle after 6 months of using it everyday. Vacuum has never been dropped and of course, for its price, you’ll handle it with utmost care.I have brought the unit back to my service centre here in the Philippines and it’s been two weeks since.I, from time to time ask for at least a detailed update about the status my vacuum. However, I have only been receiving templated messages through email and viber. Is this a topnotch customer service?This is clearly not what I am expecting from a VERY EXPENSIVE vacuum cleaner. I am also very much aware that this is not the first time Dyson encountered such issue. Wondering what’s causing them delay to monitor/fix/REPLACE (?) my unit that is still under warranty?Now I’m thinking, is Dyson just a hype?

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2 months ago
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AlexreynosoNew Member
asked in General discussion

whats is this part

I’m not sure what happened or how it went missing I’m trying to find a replacement part for this but not sure what it’s called can anybody help me please see pictures it’s the middle part that is missing  

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Jack
Dyson Community Manager
2 months ago
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melekozsoyyNew Member
asked in General discussion

Dyson V15 is guaranteed except low reach adaptor

Hello, It's Melek. I live in Istanbul, Turkey. I bought Dyson V15 Detect Absolute in  04.11.2022 from dyson.com.tr. Yet, I have been using the device for 5 months. Today, when I was vacuuming the floor, "low reach adaptor" started not to working. It can't stay stable. I heard a kind of breaking sound,also. When I was buying my cleaner, I was informed that  Dyson V15 Detect Absolute is guaranteed for two years. That's why, I called Dyson Customer Services in Turkey. They listened to me and told me that  "low reach adaptor" wasn't covered by the guarantee. I admit that I was a kind of shocked because when I was buying that vacuum cleaner, I examined the website deeply and there is no information about that    "low reach adaptor" wasn't covered by the guarantee. Then, I examined the website again today, I can't find such kind of information again. I looked at my receipt and read the emails I got from Dyson again. Finally, I can't see anything about this situation.  Despite all the lack of

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2 months ago
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Ethereal5New Member
asked in General discussion

Roller Brush Replacement Parts

Hello all, I've had a Dyson V11 for several years now and the roller brush has recently stopped spinning. After disassembling and cleaning it didn't work, I decided to purchase a new Motorhead assembly and voilà it works. My question is, is there a less expensive part that I can replace on the original motorhead?Is there any other part that can be replaced that may get it rotating again without having to dispose of an entire Motorhead assembly?

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Jack
Dyson Community Manager
2 months ago
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scuba2321Rookie Member
asked in General discussion

Dyson V15 install issues

Just opened my Dyson V15. And went to mount it on the wall with the included baseplate/drywall anchors/and screws.. Just to find out the screws that they included are 2 long!!!! I got them 75% of the way installed and then it brakes the drywall anchor into the wall to get it tight.. so if I leave it at 75% the baseplate is hanging off the wall. I looked at the other models. V 10 etc. and the baseplate was thicker.. so I think they included the same size screws in the V15 as they did in the V10.. SO upset.. I had to pull it off the wall leaving 2 BIG holes in my drywall. I cant be the only one with this issue! 

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2 months ago
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TomRevellNew Member
asked in General discussion

faulty v12 since not working since January and terrible customer services

As the title says my v12 vacuum has not worked since the beginning of January. I was told the replacement part was out of stock and I would receive it once it was available again. Serveral live chats and lots of promises of being on the priority list later I finally receive an email saying its back in stock so I contacted live chat again only to be told its out of stock again but I'm on the priority list for when it's back in stock.I called dyson uk and asked to speak to someone higher up and was told to hold. Which I did for 20 minutes then then the call was ended by them.Is there anyone from dyson uk that can help me?

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2 months ago
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EddiecRookie Member
asked in General discussion

v11 outsize bristle strip for outsize torque head

Where can I get the black bristle strips for the v11 outsize head. The purple strip is holding up but the black one was stripped of bristles in no time. The black strip rail is wider than the purple so will only accept a black strip. Give it's one screw a bearing and a cap holding the strip in I would expect Dyson to offer these up for sale. When reading Dyson advertising material the strips are supposed to last the life of the head but that's just a fairytale. I feel the head is doing a very poor job without both strips. Given the price of a full roller Dyson is just sticking the knife in and milking the customer and given the lack of stock it's a sure sign Dyson know the brush strips don't last a moment.

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2 months ago
ColinPiearce
ColinPiearceNew Member
asked in General discussion

V11 Trigger

We've had a number of Dyson vacuums with the latter being a V11. Whilst it's been a very good vacuum the trigger stopped working which, upon reading various forums on the Internet, we found out, allegedly, it is a design fault by Dyson as there are many people complaining of the same problem. Dyson say it can't be fixed but again the Internet proved otherwise with a trigger being bought for less than £5. I followed a YouTube video on how to replace it and within 45 minutes the vacuum is working again. It's a shame Dyson are unwilling to say it was a design fault but hopefully they've improved the longevity of future triggers. 

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2 months ago
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disgusted_gen5detectNew Member
posted in General discussion

ONE WHOLE MONTH to wait before they'll even collect - disgusting and unacceptable repair timeframe of Gen5Detect

I’ve had my Gen5Detect for just about 5 months.Loved it.Then, one day it just started doing the “boing” thing when attempting to power it on. There are no obvious blockages…On the 23rd February I contacted customer services to report the issue and they originally said they’d do an exchange and that a box would be supplied for the exchange process. I get an email ‘confirming’ (but, without an actual date of exchange) the exchange but it stated I needed to supply a box for the exchange.On the 27th I received an email stating they were out of stock of the colour machine I have, so would send a different colour. I don’t mind what colour, so I was OK with that. I replied to that email though asking them to confirm whether I was required to supply a box. I heard nothing back…On the 5th March I decided to phone customer support to check on the exchange status, only to be told that an exchange process would not actually be carried out and that a mistake had been made. They would initiate a rep

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2 months ago
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J.trainor80New Member
posted in General discussion

Dyson fails to stand up to its name

Bought a Gen5detect and less than a week owning it the cleaning head wheel come off (not a case of screwing it in as it’s now threaded) and I rang Dyson to replace the part. After a while of going round in circles I was told it will take two weeks plus to replace as it is out of stock.  After paying £850 for a product that falls apart within less than a week is shocking enough. To then be told you be got minimum of two weeks to replace is worse.  I then asked for compensation, considering how much Dyson standby their company, I was laughed at and said nothing they can do.  I’m now sat with a vacuum that doesn’t work and is now worthless. I expected more from Dyson, let alone the price I paid for a supposedly superior product. 

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2 months ago
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DRLeeRookie Member
asked in General discussion

Best for homes with pets

Hi, I need advice on which Dyson model I should get that will work best on hardwood floors and carpets that will efficiently pick up pet hair and dust. I had a Dyson V8 many years ago that I loved, but it slowly died and wouldn’t even charge. I know that newer models have come out since then and I would like to know if they are superior to the V8, in terms of performance and picking up pet hair. I have read about all the other models and read the reviews and I am more confused about which model would be best.  

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2 months ago
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kalapointeRookie Member
posted in General discussion

Can't get Dyson to honor their promises

I’ve tried to post this but don’t think it’s being posted because it isn’t reflecting well on Dyson. I have always been a loyal customer.  I have a V6, V10 and V15 detect.  I bought a Dyson stick for my oldest son and now that my youngest is on his own, I bought him one for Christmas (2023).  Shortly after Christmas they had an ice storm and the power went out for a week.  When it came back on his vacuum would no longer charge.  He sought out Dyson support online and using the chat box was told, after investigating, they would send a new battery. Never happened.  Then he went back online and used the text option.  Again was told they would send a new battery.  Never happened.  Then I called on Feb. 8, 2024 and actually got a person who went through the process concluding once again it was the battery and said they would send a new one.  Never happened.  The person disconnected before I could ask his name, get a confirmation number or ask for an email confirmation.So I am currently feel

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2 months ago
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sdyatesNew Member
asked in General discussion

V15 absolute

Hi there, is it possible to purchase just a submarine head as an attachment to go with my V15 absolute? 

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Jack
Dyson Community Manager
2 months ago
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Beatski1972Rookie Member
asked in General discussion

V11 brushes only turn on boost

I have a Dyson V11 after cleaning the filter recently the brushes will only turn on boost coincidence? I have done all the dyson suggested trouble shooting. I did see mentioned in the community of replacing the main body I have been quoted today £190 I dont want to change this and it not be whats needed. I dont want to put this Dyson in landfill as it was a lot of money and I have already changed in the last year the battery the filter and the charger. Help I dont know what to do? 

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2 months ago
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Goon1manNew Member
asked in General discussion

Pads on accessories for Cyclone V10

I have a cyclone V10 for a little over one year. Use it 80% on carpeting, 20% on hardwood. After a short time, the red pads on the bottom of the accessories are missing. Fell off? Anyone have this experience and a solution?

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Jack
Dyson Community Manager
2 months ago
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gefdasmNew Member
asked in General discussion

Dyson Battery Disposal and Recycling failing

Don’t you think Dyson’s lack of battery disposal routes is appalling in this day and age? There is no postal return, I have no Dyson centres within 100 miles and no battery recycling centres within 10 miles!

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Jack
Dyson Community Manager
2 months ago
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Caro84New Member
asked in General discussion

Cordless V8 height adjustment

Does the v8 have height adjustment? Do I need to buy an additional part for my new vacuum? I’m only 5’7” and I’m having to bend over to clean the floors. This doesn’t seem right. 

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Jack
Dyson Community Manager
2 months ago
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Anthony.miller1982New Member
asked in General discussion

V11 pulsing only on Eco and Med modes, Boost fine. Known issue??

So my V11 has developed a fault, in Med and Eco modes the machine makes a pulsing noise and the brushes do not spin. Switching to Boost mode, the vacuum runs perfect.I’ve completely disassembled the machine including stripping down the cyclone and throughly cleaning. its now like brand new, and 100% blockage free.Looking on these fourms and the rest of the internet this seems to be a known issue with this model. With Dyson recommending you buy a new body for the hoover at about £120.I’m sorry but I paid £600 for this machine and its lasted a fraction over 4 years.My mum still has an upright Dyson thats still going strong after over 20 years.Can Dyson support please get back to me with a better option than “you need to spend more money with us”Thanks

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Jack
Dyson Community Manager
2 months ago
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KR1912New Member
asked in General discussion

V12 Slim filter change - at least once a week

My V12 slim cordless vacuum is used for what I’d class as ‘normal’ household cleaning, however in the last 6 months it’s constantly saying the filter needs changing. When I remove the current filter, it’s not particularly coated with dust. This is at least once or twice a week that I’m needing to change the filter - is this normal? For the first few months I didn’t have to change the filter nearly as much. Would be great to here is anyone else is experiencing the same, or if this indicates that there’s a problem with my Dyson. 

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2 months ago
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Tun23New Member
asked in General discussion

Return

Return order 1649241785I purchased the Dyson V15 and have been attempting to return it since December 18. I am extremely frustrated with the Dyson experience. Firstly, the Dyson V15 proved to be a subpar machine, consistently getting stuck due to airflow issues. Secondly, it took several attempts for me to obtain a return order and labels. Now, I am awaiting a refund.I have been diligently calling every single day, and each time, I encounter the same response. Initially, the operator asks for the order number, and then they request some time to check on the order. After several minutes, they inform me that they are unsure about the issue and need to contact another department. Eventually, they mention that they have escalated the matter and can't take any further action.While the amount may seem trivial for Dyson, it is a significant sum for me. I feel like a hostage with no resolution in sight. I hope someone will see this email and assist in resolving the matter Thank 

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2 months ago
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yrobbieNew Member
asked in General discussion

Urgent Resolution Required: Ongoing Power Issues with Gen5 Detect Vacuum (Purchased Jan 27, 2024)

Dear Dyson Customer Support,I am writing to express my disappointment and frustration with my recent experience with the Dyson Gen5 Detect vacuum, which I purchased on January 27, 2024. Despite its initial promise, the vacuum has developed significant operational issues that have yet to be satisfactorily resolved.Shortly after purchase, I encountered a problem with the fluffy optic head, which Dyson promptly replaced. However, a more concerning issue has since arisen related to the vacuum's power functionality. Although the LED screen activates, allowing navigation through power options such as Boost, Normal, and Eco, the vacuum fails to operate beyond this point. This issue, first reported on February 22, 2024, has rendered the device unusable.An operator's suggestion to replace the charger would not have addressed the core issue, as the device's screen indicates a full charge and the vacuum itself does not operate. After further troubleshooting, including allowing the battery to depl

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2 months ago
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SANETNew Member
asked in General discussion

WARRANTY - SOUTH AFRICA

Good dayI bought my Dyson V8 Vacuum cleaner via an online store in South Africa a week ago.I have tried to register the machine on the Dyson Website, but I just got an error message that the serial number is incorrect.  I double checked, the number was correct. I just want to know how to register my V8 online to ensure that it has a warranty and for how long is the warranty valid after purchase date?ThanxSanet (South Africa)

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2 months ago
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MooNew Member
posted in General discussion

Faulty part always out of stock

I have a Dyson V12 slim which I purchased in February 2023 after a couple of months I noticed the Low Reach Adapter seemed very sloppy with lots of lateral movement.  On closer inspection I noticed it had a hairline crack so I contacted Dyson Support but the part was out of stock. Fast forward to March 2024 and I have made numerous calls to Dyson to help and have been constantly lied to and fobbed off.  The support experience used to be great but as My Dyson wishes to save a few quid it's all gone down hill fast.  I have been promised call backs and emails and escalation to a manager whom always seems to be in a meeting when you ask for a chat but I’ve received no response, just empty promises. I have a bad back so this product was purchased to make things easier for me but I am still I'm waiting for the part for a vacuum I cannot use for its intended purpose.  If Dyson cannot support their products with spares then I think this is the last Dyson I am purchasing.  Very disappointing wh

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2 months ago
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jamievrNew Member
asked in General discussion

Restock spare parts

I have a cordless vacuum cleaner (V11 Absolute) since about 6 months and one of the parts has already broken. Unfortunately, this part is also not in stock and I use it almost every day. When is the expectation for spare parts to come back into stock in the Benelux/Netherlands? 

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Jack
Dyson Community Manager
2 months ago
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Jessicaoros03New Member
asked in General discussion

My Dyson upgrade is actually a downgrade

I’v had the Dyson V12 since early 2022 and over the course of 2023 I had to replace the battery twice, as it stopped working properly for no particular reason. Dyson was ready to send me another new battery  (thanks to my warranty) but because they were out of stock they opted to “upgrade” me and send me a whole new Dyson V15. I accepted. I just received it and I am not satisfied at all, as I have to constantly press the Start button to keep the vacuum on. This feature is terrible and makes me feel like I downgraded and not upgraded at all. As a pregnant mother of a toddler I vacuum a lot and need it to be a seamless experience, hence why I choose Dyson in the first place. To constantly press on a button makes my whole arm sore! I am not happy and wish to get what I initially asked for, which was a whole new V12 Dyson, since my warranty is still valid and it’s what I initially paid for. I sincerely hope Dyson will accommodate me asap. 

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Jack
Dyson Community Manager
2 months ago
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