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Dyson Cordless stick, Multi-directional and Handheld vacuums

840 Posts

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jacrewNovice Member
asked in General discussion

Dyson V12 detect replacement battery - No stock in the US

Hello I was wondering when the v12 detect battery will come back in stock?

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Gold Level Contributor
10 months ago
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Yelnats47Rookie Member
asked in General discussion

V10 Animal filter - Blockage/usage issues

Recently the symbol showing filter clogged comes on after every use! Enquired at the shop that services it to be told that this machine is not meant to be used on a daily basis, rather on those days when a plug in model is not used and the pickup is light. In other words it sounds like a Ewbank that my mother used but with a motor! Apparently the machine does not like fine dust and therefore clogs easily. I was astounded to learn this information given the price. Has anyone else been advised not to use it daily? I certainly don’t remember such advice when we we bought it…

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J
1 month ago
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RomanNew Member
asked in Maintaining your cordless vacuum

Dyson V12 metal mesh gets covered in dust - Ideas?

Quiet often when I use Dyson V12 for vacuuming a floor with the fluffy head the bin fills in to the MAX mark in the middle (see the attached photo) and dust starts accumulating on the metal mesh. Is this a normal behavior of the machine and I can continue using it with no worries, or shall I clean it when the container gets filled in like in the photo? The bin is hardly filled in, but in the middle it indeed gets filled to the MAX level pretty quickly.

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Jack
Dyson Community Manager
10 months ago
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Claire2023Rookie Member
asked in Maintaining your cordless vacuum

V8 Animal Batter Required - Where to Buy?

I have a V8 Animal F7W-UK-PJV1351A - I need a new battery I have tried to find one on your website but cannot find one with the same serial number.  I have tried to call you waited 20 mins and no one answered. Please can you advise what battery will fit. Thank you. 

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7 months ago
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GluNovice Member
asked in Using your cordless vacuum

Dyson Gen5 to pick drill dust - Durability

 Initial Impressions:After purchasing the Gen5 Detect, which is my first Dyson by the way, I was very pleased with how well it works from my initial tests. But, it gives me a sense that it's fragile, especially after a family relative told me that it can easily break with very fine particles. One example they gave was drill dust.Usage Context:I need to drill holes in walls 1-3 times a year, not for a full renovation, but for tasks like mounting the Dyson dock or hanging a couple of pictures or shelves. Additionally, I plan to use it occasionally for cleaning the interior of my car.Concerns and Questions:Is it okay to vacuum up the dust while drilling? Are there specific things that this vacuum can't handle? I don’t expect it to manage large chunks of rocks, glass, or liquids, but I would like it to perform similarly to the cheap corded vacuum I had before.

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12 days ago
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cmcorrissNovice Member
asked in Using your cordless vacuum

Can I leave my Dyson Gen5detect vacuum connected to the charger between uses?

We started using our new Gen 5 detect for the first time as part of our weekly cleaning session. We kept the vacuum on auto mode and noticed the battery had already drained significantly until we could no longer use it and needed another full charge. Since this is our First Dyson stick vacuum, is it advised to keep it plugged in for charging while not in use or sitting idle so we can benefit from the most battery power?(Moderation edit - title updated)

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C
2 months ago
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KirkyNovice Member
asked in General discussion

Dyson Cordless V6 - Brush head is making a noise and not running smoothly

I cleaned the brush head and put it back together I thought probably and now it is making a different noise, harder to vacuum and it’s like it’s rubbing on something inside the brush. I have taken it out and put it back in but it is still doing the same thing. Can anyone please help me. thank you

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8 months ago
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timbolenNovice Member
asked in General discussion

V8 bin clip fell off

The small red clip with a small spring fell off while I was emptying the bin. I cant see where it fits back on. I cant put the bin back on without it. Any suggestions? Thanks.

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1 month ago
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papaNovice Member
asked in Maintaining your cordless vacuum

Dyson V10 Cutting out on high, but working on low - help!

Ok, so this is rather strange.My Dyson V10 is cutting out after one pulse on high or medium setting, but it’s working alright on low. I took it to bits and gave it a deep clean, still the same.Now  the funny part begins. it doesn’t work on high/medium, but if I block the suction hole with my hand, it’s working fine on all settings. As soon as I take my hand back, it stops again.Any ideas anybody? 

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8 months ago
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forza_rossoneriRookie Member
posted in Maintaining your cordless vacuum

Dyson V6 - Replacement Batteries not working - Suggestions?

Hi Dyson Family,I’ve recently replaced my Dyson V6 with 2 new batteries, and both have failed to resolve the issue I’m having. I’ve done an extremely deep clean; I have removed the charger from the dock & plugged the pin securely + directly; changed outlets and installed/tested 2x brand new batteries - both are not working with the exception of the initial run immediately after installation.The new battery initiates a pull for 5 seconds before cutting off and will only work again for another 5 seconds after inserting back to charge for a second, and removing. Blue light stays constantly on while on charge, never turns off, even after overnight charging. Blinking red light after cutoff suggests battery issue, but this is happening with 2x brand new batteries? Both batteries worked fine for a few minutes after installation but never again. Very odd situation and I can’t figure out what is the underlying cause, let alone what else can be done to fix.Any suggestions are greatly appreci

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9 months ago
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sshorelandNew Member
asked in General discussion

Poor - little advice given by Dyson customer Services - Please share advice on using a cordless in my home!

I have loved my Dyson vacuums (5 of them) and when I want a new one, I donate the one I have to someone that needs one.  Earlier this year I called CS about my cordless V8 Absolute, I was going to buy a new one but the gentleman said I could just replace the battery, Awesome, so I purchased it and it arrived in less than 2 weeks.  BUT…….in June I decided I wanted to know more about the Gen5 and the difference in the ones on the website and general other questions.  I take care of a disabled parent, a handicap spouse, 3 large dogs that shed,  aaarrrggghhh, 5 long haired cats and 3 litter boxes.  I have hard floors and some area rugs and you can be assured that my dogs don’t just shed but bring in lots of dirt and in the winter dead grass after rolling on it.  The first CS person could not quite get his facts right when I ask questions and kept confusing me cause he kept calling the machines something different than what they are called on the website.  I could barely understand him thro

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9 months ago
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jemmaandersonRookie Member
asked in General discussion

upgrade scheme

Can anyone tell me where and when I will get a pre-paid label to return my old machine under the upgrade scheme? I received my new machine today but I can’t find any information about returning the old one. I understand this should be done within 14 days?TIA

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Jack
Dyson Community Manager
5 days ago
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nearyryanRookie Member
asked in Using your cordless vacuum

Gen5detect - Issues with Fluffy Optic Head and Digital Motorbar Head

Hi. I have just bought my first Dyson, the Gen5 Detect. I am having a couple of issues with two of the heads.Firstly, when using the fluffy optic head, the beam of light keeps going off sporadically and the head stops spinning at the same point. Sometimes it will run fine for a few minutes, other times a few seconds. I have to turn the machine off and on again for it to work again and then it may just stop shining the light and the head stop spinning a few seconds later.Secondly, a similar issue with the Motorbar head. When vacuuming carpet the head sporadically stops spinning. Again, it may work fine for a few minutes or a few seconds and also needs turning on and off again to work properly again.I have read that hair may be tangled in the heads to make them stop spinning but this has happened since I pulled the machine out of the box 2 days ago. On the very first clean the fluffy head stopped spinning and the light went off after 10 seconds so it isn’t an issue with anything being ta

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DavidTaylor
11 months ago
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afeathers1Rookie Member
asked in General discussion

V15 HEPA Filters out of stock for 1+ years - Any help please?

Does anybody know where to get V15 HEPA filters? I’ve been signed up for the in-stock alert for more than a year, and checked back in every few weeks or so, it seems it is always out of stock.We spent money on this machine because it’s supposed to be the best for allergy sufferers, and it’s done great, but it is useless if I can’t buy consumable parts when I need them. Am I missing something? Or have margins on these vacuums really not bought any inventory or supply chain security whatsoever? I am out of filters and will be selling my filter-less V15 on Ebay and not looking back if there’s really nothing available… (Moderation Edit - Tags Added/Converted to Question)

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Bronze Level Contributor
8 months ago
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Mikey8811Novice Member
asked in Using your cordless vacuum

Using The Fluffy Optic Head On Rugs

HiI am deciding between a V12 Detect Slim Absolute & and a V12 Detect Slim Submarine. The Submarine does not come with a motorbar cleaner head for carpets but has a mopping wet head which would be useful to have. I only have 2 Persian rugs and the pile is not not deep. I tried using a friend's V12 Detect Slim with the Fluffy Optic head on them and that seemed to work although not as smoothly as with a motorbar cleaner head. Can I use the Fluffy Optic head (presumably designed for hard floors on ) on the rugs without damaging them or the head? If so, I will get the Submarine for the added mopping wet mopping head. Thanks

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Jack
Dyson Community Manager
2 months ago
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clock44Novice Member
asked in Maintaining your cordless vacuum

V7 Fluffy. Flashing red 10 times, but occasionally will work normally - Recommends welcome!

I have a 4-year old V7 Fluffy, that has recently developed a fault.Most times, it won’t start, with the red LED flashing 10 times. If I’m patient and try it enough times, the cleaner may start. Once started it runs OK until I stop it. Subsequent restarts may be OK but sooner or later it reverts to sulking and giving me the red-eyed wink 10 times.Research suggests that 10 flashes on a V7 indicate a motor fault, not a battery fault. But as the cleaner does occasionally run, I’m wondering if I have a dirty or faulty connection somewhere.The problem has nothing to do any attachments, as it occurs even with no attachment.Suggestions welcomed.

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6 months ago
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adammaroNovice Member
asked in Maintaining your cordless vacuum

V10 animal motorhead not working

Hello, I have a V10 Cyclone Motorhead. Just after 2 years, the vacuum cleaner has stopped working, and when pressing the trigger it tries to start and then stop (known as boing sound due to the magnets). Similar experiences have been shared by: or I did all the cleaning, and saw a video online with exactly the same problem and a solution:  It is upsetting that the product broke, just over 2 years after the purchase. As a previous research engineer at Dyson UK, I know the life tests carried out in NPD and I am sure customer care will be able to support.  Cheers,Antonio

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Jack
Dyson Community Manager
24 days ago
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joybringNovice Member
asked in General discussion

First-generation Dyson Outsize - Spare parts stock.

Need to purchase a replacement High Torque XL cleaner head Part no. 970426-05 and it has been out of stock for a ridiculous amount of time. My very expensive Dyson Outsize is barely 1 year old and it’s currently next to useless. Anyone have any luck in getting parts for the Outsize in the last 6-8 months? 

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10 months ago
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tinbilly999Novice Member
posted in General discussion

Cordless vacuum backpack conversion harness for easier dusting

Hi, Attaching (by way of strapping or clipping) my new Gen5 Detect potentially into a backpack harness, coupled with say a detail cleaning kit (extension hose and soft dusting brush) ….. I want to use this for potentially dusting anywhere and everywhere around the house. This would be a lot easier holding just a hose end with a free hand to hold and move small articles out of way as well as potentially dusting said articles. Anybody else had thoughts along these lines or come up with a solution?Would the extension hose (listed as 0.61cm in length) be long enough for such a purpose?I think expanding or improving the functionality of these quality cordless vacuum cleaners into household dusters is potentially a huge market … I know I want to find a way to use mine for this domestic purpose to simplify house cleaning.

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4 months ago
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DavidYMRookie Member
asked in General discussion

V10 broken plastic flange

Hello, we have a 3 year old V10 vacuum, which has developed a problem with a flange on the main body of the machine. The flange should prevent the collecting chamber from coming off completely when emptying. Because this flange is broken the whole chamber comes off. Dyson have replaced the chamber which had disintegrated, free of charge, but are charging us for a new body for the machine. Our previous Dyson lasted 15 years without requiring any new parts and was still going strong when we swapped it for this model. This one isn’t overused as we have a Miele vacuum cleaner as well, thus it doesn’t need emptying more than once a week. It is a bit surprising to find that something has given up after the mechanism has only been used approximately 150 times. There’s no real way for the average consumer to write to Dyson. We have managed to speak to one of their advisors, but as it is out of guarantee, the best that they could offer was a half price replacement part. Is this what commonly ha

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1 year ago
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kvimzonNew Member
asked in General discussion

Brand new V15 won't charge at all

I just unpacked a brand new V15. When pluggin in the battery to charge the blue LED’s lid up to begin with, but after checking back a few minutes after they were not lid up anymore and there is no power on the battery. The wall plug is not the issue either, i’ve tested that. Could i have received a faulty battery? Is this common?

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Community Moderator
1 year ago
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CSCNew Member
asked in General discussion

Why can’t i order the Gen5 from USA?

I can’t seem to order the Gen5 from Dyson’s website in the USA.  How/when can I get one?

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1 year ago
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popigoRookie Member
asked in Maintaining your cordless vacuum

fluffy's head spin few seconds each time only, then stops. Help?

Could you please help me, where the problem with my fluffy head might be? It looks like both motors are working, but the one from the head works for a few seconds, then stops both motors for a second and doesn't start again… even if I keep the power button pressed. I have uploaded a short video as it is better to see than read the problem. https://www.youtube.com/watch?v=2k0jGE6Mq3U

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1 year ago
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Anonymous
posted in General discussion

Dyson V10 Pulsing - Solved

My new Dyson was delivered yesterday. After many faithful years of service, my DC59 finally gave up and went to vacuum heap. Not wanting to be without my trusted friend, I invested in the all singing and dancing V10 cyclone! It was a similar price I paid for the DC59 many many years ago. The new features swayed me, bigger bin, almost 3x the run time! Where could I go wrong. Delivery was straight forward and the delivery person was really friendly. Assembly was easy and I swapped out the wall mount within minutes. Not being able to vacuum for a few days, I went straight to the highest trafficked areas in my house. The hallway and stairs. Switching the tools/floor head was really easy, the addition of the red button was great. I knew exactly where to press. My old Dyson must have been struggling more than I knew, the bin on the new one was full after the first light once over. I switched power modes and away I went to tackle the rest of the house!After a few minutes of cleaning the machi

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1 year ago
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TimJonesRookie Member
asked in General discussion

Single-button power control coming to v15?

Hi,I’m currently deciding my purchase between the v12 Detect (2022) and the v15 detect. One of the major changes with the 2022 v12 was the introduction of the Single-button power control.Is there any plan to release an updated model of the v15 detect with the Single-button power control in the near future?Thanks,Tim (Edited by moderator – Tag added) 

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SR45
1 year ago
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