Ciao

I am no sure. May you switch the brush spinning to stop. Have you spoken woollen makers on cleaning help? 

Dyson spinning may be strong and not work correctly. 

Maria

Yes, the makers said not to use Dyson. This is why I wanted to ask here first, before I select another hoover

Hey @laechoppe

I imagine they’ve said this because woollen carpets are susceptible to high suction and a rotating brush bar. You wouldn’t want to damage the carpet. 

Have they given any recommended as what to use instead!? 

Yes, they said any suction-only canister vacuum cleaner (from Miele, for example)