Hello @fleejax 

Sorry to hear your wife is experiencing issues with her Dyson straighteners.

We do have some handy tips designed to maximise the runtime - Dyson Corrale straightener - Six tips to help maximise run time

If you’re still experiencing an issue after checking this post, I’d recommend visiting our website for diagnostic instructions. Simply click on our Guides and manuals link, select your machine from the available options and click on ‘Troubleshooting’. 

Thanks,

Thanks for the link but I've already read through all the troubleshooting on the website whilst trying to find how out to replace the battery. How do we go about getting a new battery that can actually hold charge?

I doubt you’ll be able to grab a battery off the shelf or at a local specialist. You might need to go directly to Dyson to buy it. Have you tried calling them? 

This post might explain why it failed: I wouldn’t think you’ll find out the cause.

Jay.

@fleejax  

Thanks for letting us know that you have completed the troubleshooting steps on the website.

We are sorry to hear that the troubleshooting steps has not resolved the issue and will be happy to look into this for you.

From the details you’ve shared, it looks like we’ll need to run you through a few quick and easy troubleshooting checks to help work out why this is/isn’t] happening. As you’ve already tried our online Support guide, please get in touch via WhatsApp: To do this, simply click on our Guides and manuals link, navigate to the ‘Contact us’ section of the page and start a WhatsApp conversation. 

By the way the WhatsApp link doesn't work on my android phone. It takes me to a page where it says continue to chat and says that I don't have the WhatsApp app installed when I do. I can't proceed futher.

Hi @fleejax

If you’ve not yet got through to a member of the local team via WhatsApp, I’d suggest trying one of the other methods highlighted. 

Calling them directly is usually a great way to speak to someone within a matter of minutes. 

Thanks,

Stuart