I bought my wife some Dyson straighteners 2 years ago for Christmas and she uses them every day. Even using them in hybrid mode they no longer hold a charge long enough for her to finish straightening her hair.
It seems that the battery can no longer hold enough charge for them to be usable, so how do we get a new battery installed as it's a sealed unit?
Also the fact that when plugged in 'in hybrid mode' the unit can't get enough power to operate is a major oversight.
Best answer by Anonymous
Thanks for letting us know that you have completed the troubleshooting steps on the website.
We are sorry to hear that the troubleshooting steps has not resolved the issue and will be happy to look into this for you.
From the details you’ve shared, it looks like we’ll need to run you through a few quick and easy troubleshooting checks to help work out why this [is/isn’t] happening. As you’ve already tried our online Support guide, please get in touch via WhatsApp: To do this, simply click on our Guides and manuals link, navigate to the ‘Contact us’ section of the page and start a WhatsApp conversation.
Hello
Sorry to hear your wife is experiencing issues with her Dyson straighteners.
We do have some handy tips designed to maximise the runtime - Dyson Corrale™ straightener - Six tips to help maximise run time
If you’re still experiencing an issue after checking this post, I’d recommend visiting our website for diagnostic instructions. Simply click on our Guides and manuals link, select your machine from the available options and click on ‘Troubleshooting’.
Thanks,
Thanks for the link but I've already read through all the troubleshooting on the website whilst trying to find how out to replace the battery. How do we go about getting a new battery that can actually hold charge?
Thanks for the link but I've already read through all the troubleshooting on the website whilst trying to find how out to replace the battery. How do we go about getting a new battery that can actually hold charge?
I doubt you’ll be able to grab a battery off the shelf or at a local specialist. You might need to go directly to Dyson to buy it. Have you tried calling them?
This post might explain why it failed: I wouldn’t think you’ll find out the cause.
Jay.
Thanks for letting us know that you have completed the troubleshooting steps on the website.
We are sorry to hear that the troubleshooting steps has not resolved the issue and will be happy to look into this for you.
From the details you’ve shared, it looks like we’ll need to run you through a few quick and easy troubleshooting checks to help work out why this [is/isn’t] happening. As you’ve already tried our online Support guide, please get in touch via WhatsApp: To do this, simply click on our Guides and manuals link, navigate to the ‘Contact us’ section of the page and start a WhatsApp conversation.
By the way the WhatsApp link doesn't work on my android phone. It takes me to a page where it says continue to chat and says that I don't have the WhatsApp app installed when I do. I can't proceed futher.
+13Hi
If you’ve not yet got through to a member of the local team via WhatsApp, I’d suggest trying one of the other methods highlighted.
Calling them directly is usually a great way to speak to someone within a matter of minutes.
Thanks,
Stuart
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