I purchased a Dyson Corrale for my wife as a gift in March of 2020 for all of her hard work through the pandemic. (We both worked through it in healthcare). I purchased it from Best Buy for $544 with tax. In 1 year, the charging stand stopped working. She had to attach the device to the cord for it to charge. Ridiculous. Now, the past few months ago, when she turns it on to heat it up to use it, the device displays the warning screen that the device is too hot. The device will not reach any of the present temperatures because it will say too hot. We powered it off, waited for a while and tried again. We verified there is no nearby heat source and troubleshoot with dyson over the phone and the device will not heat up because the warning screen comes on. This device has never been dropped, left the house its been in and has only been used 1 time a week and kept clean and in mint condition and in less than 3 years have all of this negative experience with this product is absurd. We pay a premium for a product that is not premium and only lasts 3 years. I sent an email via the dyson support link and have not heard from anyone so I called the Dyson support number just to be told that email form in the chat box doesn’t work most of the time. Then I was told from dyson support the only option is for me to bring it to a dyson repair center nearby and pay for the repairs since the device warranty is only 2 years. This experience makes me never want to purchase another dyson product again or recommend it to anyone. This is very disappointing that someone spends this kind of money for a product that lasts less than 3 years. Her last hair straightener cost less than half the price of this product and is on its 8+ years running with no issue. Disappointing product and customer service.
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