I’ve owned several Dyson's over the years and have always bought them at brick and mortar stores. I decided to buy directly from Dyson last month, and boy do I regret that, and after some research this has been a major issue with Dyson. I ordered my new Dyson on Nov 30, and of course right off the bat something seemed off, as it said my delivery would be the next day. As I suspected that was not the case, and then since my Dyson came with free additional tools both the Dyson and the tool kits were shipped separately, and by two different companies, another red flag.
The tools seemed to be making its way but all of a sudden no more updates. The vacuum itself never got shipped. Just a label created that's it. Contacting Dyson, I assumed would be easy. No. I had to call wait like an hour to talk to someone, while in the meantime I was using a chat feature. The chat person told me to wait another 4 more days, and so did the person on the phone. Neither person seemed to want to provide me a refund. I asked 4 different times, and finally got a snarky response that I would receive a refund in 7-10 days. No confirmation, no email response. Nothing. First, and last time I would ever attempt to buy from the Dyson website, and am seriously thinking of not buying a Dyson. Period.
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