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253 Posts
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Maddie2025New Member
posted in Ask the Community
Is anyone else on their 3rd WashG1 - why aren't Dyson listening to their customers

We are on our 3rd WashG1, frustrated, stressed just doesn't express my feelings after such a dread experience.I have been a loyal Dyson customer for 20 years until this point.  My husband paid 800 euros as I was so excited to use the WashG1 and we are now on the 3rd WashG1 same old problem leaks water, want switch on and so on and so on.Videos shared with Dyson, so many chats with Dyson on whats app which is endless and stressful as we seem to on so many occasions go through the same old questions or they have misplaced our reference number etc etcThey just want give us our money back after 3 faulty products and we are stuck with a vacum that does not work. Problem still not resolved and I am now at despair what should I do Dyson? the customer experience has been the worst experience, and we have a product that I believe the customer is being used to test a product that is not fit at this time to sell in the market.

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7 days ago
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DeanwethersNew Member
asked in Ask the Community
how can i apply as an ambassador or influencer collab?

I work with many major brands and create high quality content for them on my Instagram www.instagram.com/deanwethers. How can I go about submitting a request to become an ambassador or get in touch with someone about a collaboration? Thanks!

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7 days ago
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lianjinggaoNew Member
asked in Maintaining your Dyson air treatment machine
Dyson Purifier Humidify+Cool Formaldehyde™ PH04 stuck at cleaning

I have noticed this issue for a while, and get my machine back to work…PH04 shows an alert for deep clean at beginning.So I followed the steps shown on the screen to do deep clean. After following the steps, the timer starts to tick. After about 10 seconds the timer stopped. And the cleaning process stuck there for a day.I didn’t noticed it stuck until I want to use it the second day.I tried reboot it, but it doesn’t work.From my observation and experience, the timer still ticks, but it count 1 minute as 1 second. So I suspect it is a program bug. I hope Dyson engineer could take a look at their firmware code. So the 1 hour cleaning will take 60 hours to finish?I contacted the support, but they told me to wait a few days before they validated my invoice. So I’m trying to check if the community have anyone face the same issue or have a quick solution for it.

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7 days ago
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PowerswNovice Member
posted in General discussion
Design Defect Hot +Cool Air Treatment

Over the past couple of years, I have purchased two Dyson Hot and Cool machines. They are quite expensive, and I expected them to perform well. The first machine initially worked fine, but then it began to oscillate intermittently before completely stopping. I reported the issue to Dyson, who informed me that the machine could not be repaired and would be replaced at no cost to me. This made me question how a manufacturer could not fix their own products. Unfortunately, the second machine failed with the exact same problem. I arranged for it to be picked up for repair at a fixed price of £99. However, the day before the scheduled pickup, I received an email from Dyson (from a no-reply address) stating that, due to unspecified circumstances, they could not repair my machine without even inspecting it. They informed me that the repair fee would be refunded and that I would be entitled to a 25% discount on a new Dyson product, subject to certain restrictions. These machines are prone to t

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8 days ago
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AngiefbNew Member
asked in General discussion
Warranty Issues with Dyson Airwrap After Moving Abroad – What Are My Options?

I purchased a Dyson Airwrap in the UK last year and later moved to Malta. The motor has stopped working, and it still has 14 months remaining on the guarantee. I took it to the Dyson service providers in Malta, who advised me to contact the UK since it was purchased there, and they suggested I should be able to send it in for inspection.However, after speaking with online support, I was informed there’s nothing that can be done. The device is still under warranty and faulty. Has anyone else experienced a similar issue, and how was it resolved?

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8 days ago
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AbdullahNew Member
asked in General discussion
Dyson TP07 Area Coverage

Dear All, Can anyone please guide me whats the total coverage area of the Dyson TP07 Purifier. Thanks 

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Jack
Dyson Community Manager
8 days ago
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anitagargNew Member
posted in General discussion
customer service is horrendous

how does one get in touch with Dyson customer support? The agents picking up the phone on the hotline  are just from a call centra and few of them are ultra rude! you cannot make a complaint against them, you cannot talk to any one knowledgeable, you cannot send anything to them in writing, and they will not send anything in writing to you! Even when my machine is under warrantee I have to literally grovel to get the repairs sorted out…. I think after 3 floor  machines and 4 hair machines, it's time to say goodbye to Dyson and move on to better companies who value their customers.  And then some anonymous person will respond to this that pls call the hotline . The same hotline which is giving me so much of problems...

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8 days ago
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Angela BolgerNew Member
asked in General discussion
Unhappy Customer

I have ordered a Dyson Purifier Cool. The item was ordered on 8 November 2024.The delivery of the item was to be done by Startrack. Startrack can only deliver during business hours.As I work I requested that the item be delivered to a nearby Australian Post Business Centre for collection. I was advised by Startrack that this redirection would need to be authorised by Dyson via email.I have telephoned Dyson customer service on a number of occasions without success. I have been advised that they cannot authorise any redirection. I have been advised that they will only permit a redirection to another residential address. Startrack have confirmed that the parcel is in their possession but can now only be collected from their depot which is situated some considerable distance away from my residential address.Dyson Customer Service maintain that they cannot provide me with any assistance. I note that Dyson has processed the payment of $949 for the item...But I still do not have it and I have

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8 days ago
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chenc2920New Member
asked in General discussion
Customer service providing false information and promising price match: PLEASE educate your CX team...

I initially contacted customer service to inquire about a price match on a Dyson hair product, as I had found a lower price with Amazon. During this conversation, I sent the product link AND screenshots to your CX representative, who assured me that I would be eligible for a price match. Relying on this information, I went ahead with the purchase on Dyson’s website, fully expecting that the price match would be honored as promised. I even accidentally ordered the wrong product, so the CX rep placed another order for me...and failed to cancel the first order even after multiple attempts. So now I have 2 air wraps. When I attempted to submit the price match, I was informed by another representative that Dyson does not offer price matching on hair products. Not only was this reversal frustrating, but the miscommunication also wasted my time and led to a negative experience with Dyson as a whole. I understand that price match conditions are discreet and under terms and conditions, but your

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8 days ago
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ksa mraNew Member
posted in General discussion
Dyson Won't Refund Lost Package

Ordered 11/1/2024, Package stalled at mail center. Called Dyson 11/8/2024; Dyson sent return to sender. Package still stalled at mail center and Dyson refuses to refund $810. What kind of high end company does this to consumers? I am so irritated with this customer service and company policy.

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Jack
Dyson Community Manager
9 days ago
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og1677New Member
asked in General discussion
Dyson Purifier Hot+Cool HP7A Autoreact vs Purifier Hot+Cool™ Gen1 HP10

Hello, I really can’t decide what to buy between purifiers Hot+Cool HP7A Autoreact and Hot+Cool Gen1 HP10. Would anyone know the differences between two models? Which model is more advanced please?

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Silver Level Contributor
9 days ago
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V11 AbsoluteNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V11 Pulsing even after changing to new filter, cleaning and new battery.

my V11 Absolute is Pulsing on all settings, and it doesn't matter if i have the motorised head on or just the handheld wand part, it pulses each time, i have completed the following trying to get it to work.Bought a new genuine filter (No difference) Pulled it further apart than just cleaning the silver screen, i followed YouTube and pulled most of it apart except the motor, cleaned and wiped everything and nothing major, just dust. (No Difference) Bought a new Battery from Dyson and changed over night (No Difference)anything else to try

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Jack
Dyson Community Manager
9 days ago
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Tom 2222New Member
asked in General discussion
Dyson v8 (SV10) charging error

Hi, Having an issue with the v8 (Sv10) modelSingle flashing red light when trying to chargeSingle flashing red light when trigger is used Single flashing blue light when trigger is held for 10 secondsWas working a week ago, and then ran out of battery and have not been able to use it since

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Jack
Dyson Community Manager
9 days ago
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LmayNew Member
posted in General discussion
Dyson customer service - the WORST I have ever experienced.

I bought my Dyson over 5 years ago. Everything has worked ok until the main carpet attachment stopped working. Dyson no longer makes or services this part. When I contacted Dyson customer service to see what my options were, I spent over 25 minutes on the phone with a gentleman who could not speak/understand English very well. He kept repeating my name over and over and thanking me while putting me on hold repeatedly and not assisting me with anything other than collecting my address. He then gave me a phone number for a service centre. When I called this number it just connected me back to customer service. This happened 3x I tried calling the Calgary service centre phone number. When I got sent back the 3rd time, the agent again, could not speak/understand English and kept repeating my name, thanking me over and over and putting me on hold. This is obviously their representative requirement which is actually more frustrating. When I asked her to please stop repeating my name and than

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9 days ago
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CarolepNew Member
asked in General discussion
broken hair dryer

So disappointed in Dyson customer service. Had to drop off my hair dryer at a service center 90 min away. Never received a call about repairs. Had to call customer service but they were unable to connect me directly to the repair center. Had to drive another 90 min to find out they could not fix my 3 year old hair dryer. Very disgusted with their customer service. Will not refer anyone to Dyson. Product should last longer than 3 years with a price tag of 420$

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9 days ago
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PerkyNovice Member
posted in Ask the Community
What is your favourite Dyson product?

What is your favorite dyson product?

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10 days ago
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ashleyhykimRookie Member
posted in Ask the Community
Anyone have issues with GLS shopping?

I recently purchased directly from Dyson, and my order was shipped on 11/11 through GLS (which took 2 chats to find out because the shipping confirmation email did not have a courier listed, and chat experts were not too helpful).2 days since shipping, and GLS doesn't have my package yet. I asked Dyson if they can check if the package was picked up, only to be answered with “it takes 2-10 biz days for orders to get delivered” which did not give me much confidence.I have only heard of not so great things about GLS so I’m nervous. Anyone had issues like this before?

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10 days ago
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wunetNovice Member
posted in General discussion
Dyson V10 cyclone animal part main body out of stock in Canada

I bought  Dyson cyclone V10 animal two year ago. The machine does not working( push the trigger, the machine stop within 1 second). I call the Dyson customer service (Canada). They are vice nice and told me should replace the Main body of the machine. My warranty is espied I have to pay for the part. Ok. I pay the part.  Dyson website is out of stock. Two weeks past nobody know when is available. why? Canada is low service. 

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Jack
Dyson Community Manager
10 days ago
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joolz00Rookie Member
asked in General discussion
Let down by courier 5 times

Sorry to say I have been let down by the repair service courier 5 times despite numerous calls to Dyson. First appointment did not turn up and it was told to wait as it could be in the next 2 days. No one showed up so I had waited in for 3 days for nothing. I called and rearranged but they did not show up again. I called again and rearranged and they have not showed up again. 5 days wasted waiting for couriers who do not appear. Has anyone got any ideas of who to speak to to get this sorted as I’m at a loss? 

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10 days ago
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NehaKRookie Member
asked in General discussion
Dyson Corrale in India / Overseas

Hi,I have been struggling to find answers to my questions and Dyson customer service has been of no use. Dyson really need to do something about this!My Question: As per their website information Dyson corrale is universal voltage. I bought my device in USA and I want to use it in India. Has anyone any experience related to that? The dyson customer service said that they don’t recommend using the dyson corrale in other country but the website says it is universal voltage. I have been very confused! 

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10 days ago
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cmedeeaNew Member
asked in General discussion
Dyson Airwrap doesn't fully lock after attaching the accessories

Hello! I’ve just purchased the Dyson HS05 Airwrap and I love it, but I have some concerns about the locking mechanism.In the first picture is the lock before the accessory has been inserted and in the second one is after the curling wand has been attached, as it can be seen, the lock doesn’t go fully up to it’s original place and no audible click is heard when I insert any accessory. Is this an issue and my multi-styler is broken? Please help me! Thank you very much! lock before attaching the curling wandlock after attaching the curling wand 

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Jack
Dyson Community Manager
10 days ago
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djcusiRookie Member
asked in General discussion
Why is the cord on the supersonic hairdryer so long?

Can the cord be shortened?  It makes use very unweildy. 

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Jack
Dyson Community Manager
10 days ago
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Karen1407New Member
asked in General discussion
can the corrale straightener works directly plug it in with no charge in the battery??

Hi, I own a Corrale Hair straightener since July 2024, but I'm having problems with it, when I'm styling my hair I do it cordless.... when the battery is empty or almost empty I plug it and continue styling... in less than a minute it turns off... to summarise the problems is that it doesn't charge when it's On... I took it to official service center and they said that's how it is... that the charging power is lower than than the power it need to work so I need to let it charge for a while and then continue styling... that doesn't make sense to me, I need more than the 30 minutes the battery life time to style my hair, and it's not logical to wait 40 or so minute to continue styling... it is true?? Are they right at service center?? It is not possible to work with the cable plug in directly??? Someone with the same problem?? 

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Jack
Dyson Community Manager
10 days ago
Style Fitz
Style FitzNovice Member
posted in Everyday use
Using Dyson Airwrap and Dyson Supersonic at the same time to dry and style.

Using these two implements/machines to dry hair work extremely well together when used properly.    Let’s discuss how. 

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Style Fitz
10 days ago
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OptsantRookie Member
asked in General discussion
Dors Dyson have a complaints department

I purchased a V 12 stick vacuum cleaner and while under warranty it developed a fault , I called the support team and they offered to send a replacement part ( which I agreed ) and 10 days later they cancelled , I called again and they said they would send out the part and yet again, 10 days later they cancelled the order, I called them again and they said they would replace the whole machine , but I had to post the faulty machine back to them first, I did this and now I have no hoover , I am now nearly a month without a hoover , I have called the support at least 10 times and all I get is ( we are escalating this and someone will call you in 24 hours , all lies , support used to be second to none at Dyson , but now it seems they farm out support to call centres and believe me it's not working , so please if anybody knows where or how I can get in touch with a complaint centre or a support centre that actually gives support , I would be very grateful , I have always bought Dyson produc

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10 days ago
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