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259 Posts
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HalNew Member
posted in Ask the Community
1st generation (?). still suckin’

 

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H
9 days ago
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goncalopcNew Member
asked in Ask the Community
Dyson hot and cool hp10 not heating room enough

Hi, I recently purchased the Dyson Hot+Cool Purifier, hoping it would help with temperature control during hot summers and cold winters. However, I’m not sure if it’s designed for that purpose. When I set the temperature to the maximum, I don’t feel the room heating up much—it still feels like there’s a cool breeze coming from the back. Additionally, I’ve noticed that the temperature of the room on the device’s indicator never goes above 22°C, no matter how high I set it. Is this normal behavior for this device? Did I misunderstand its functionality, or did I buy the wrong product for my needs? Should I consider returning it and investing in something that's portable and better suited for both heating and cooling?Thank you

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9 days ago
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Michelle LNovice Member
posted in Ask the Community
Iconically horrible service

I’ve been a Dyson customer for over 10 yrs (bought cordless vacuums and an air wrap) and have not had to contact customer service in that period of time.  I rave to anyone about my cordless vacuums to friends and family.  This past summer, I splurged and upgraded to a Gen 5 Absolute vacuum on Aug 28..  For about a month, it was working like a dream.  I couldn’t believe how much invisible dirt was sucked up.  Although, the vacuum is heavy and my fingers would start to tingle after using it continuously for 30 min, I was still happy with my purchase. Soon after using it for just over a month, the fluffy optic head started to malfunction.  The lights flickered and it wasn’t as bright anymore.  Contacted customer service and the spare part was not in stock.  So I was offered a “brand new” machine if I sent the one I had bought at a demo store back to them.  I was sent the “brand new” machine with different color attachments.  Mine was prussian blue/copper and they sent me purple attachment

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9 days ago
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djcurrierNovice Member
posted in General discussion
floor vents

I have the Dyson 360 vis nav. I had been having issues with it getting stuck on my floor vents. The vents were flat and metal. Every time it would start to cross over it, it would stop and inch forwards and back. Sometimes it would free itself other times it wouldn’t. I tried no go zones but you can’t precisely place them. So I bought some lighter colored ones that are made of wood. They also have raised edges. I’ve tested the robot on low lift sensitivity and it is working perfectly. It no longer bugs out and tries to inch forwards and back. I don’t know if it thought the old ones were ledges or what. But I know many other people have experienced this issue and wanted to share what I’ve found. 

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9 days ago
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ARRNew Member
asked in Ask the Community
Read Customer Service Issues Before Buying!

BUYER BEWARE! Apparently my concern has been escalated to a specialist but REMAINS UNRESOLVED. 

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10 days ago
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DaknightukRookie Member
posted in Controlling your Dyson robot
Linking the Vis Nav 360 to home assistant

Yes it is possible, bit of a “workaround” so as not to upset the development team at DysonPlease refer to my most recent update https://community.home-assistant.io/t/dyson-360-vis-nav-integration/580703 where I have used the APP Notifications through home assistant companion app which avoids polling cloud servers and is just using information which is readily available.There are some assumptions made within my automations around timings and states in the absence of full blown notifications. 

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10 days ago
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chenminNew Member
asked in General discussion
V15 G5 air hole jamed by wood dusy. Will this damage moto ?

I always start my V15 with an empty bin and clear airway.I cleaned sawdust by V15 last weekair hole jamed by wood dusy.those sawdusty had been cleaned. Althuoght my V15 seems to work as usual.I still concern about the influence to motorCould any help.BRchenmin 

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10 days ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in Common questions
Can I use my Dyson Airstrait™ straightener, Dyson Airwrap™ multi-styler or Dyson Supersonic™ hair dryer abroad/overseas when I travel?HAIR CARE - COMMMON QUESTION

Can I  use my Dyson Airwrap™ or Dyson Airwrap i.d.™ multi-styler, Dyson Airstrait™ straightener, Dyson Supersonic™, Dyson Supersonic r™ or Dyson Supersonic Nural™ hair dryer abroad/overseas? The Dyson Airwrap™ and Dyson Airwrap i.d.™ multi-styler, Dyson Supersonic™, Dyson Supersonic r™ and Dyson Supersonic Nural™ hair dryers, and Dyson Airstrait™ straightener, have been precisely engineered for use with the standard voltage of the country they were purchased in.Using any of these machines in a country where the voltage range differs to the country of purchase could result in permanent damage being caused. A machine manufactured for use in one country may become inoperable in another. Please follow the guidance on usage in the guarantee section of your User guide.The only device in our hair care range that is currently rated for universal use is our Dyson Corrale™ straightener. This has been engineered for travel, and styling on the go.Your Dyson guarantee is valid in the country of pur

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10 days ago
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tundernRookie Member
asked in General discussion
How to remove exhaust filter from DC24 vacuum?

When I press down the red button, the exhaust filter unit in the orange ball no longer pops out.  As I am 3 hours away from the nearest Dyson service centre with an old machine, is there a DIY fix?

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10 days ago
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Df2024New Member
asked in General discussion
TP02 VS TP10

What’s the difference between the TP02 vs TP10? my TPO2 is not working and they are sending me a replacement but it’s less than what I paid for for mine so I’m curious to know they said this is the newer model the TP 10 Jen one but if you can tell me what is the biggest differences and I am not looking to downgrade 

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10 days ago
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DmytroNovice Member
asked in Ask the Community
HD16 Supersonic Nural Pause detection weird behavior

Yesterday I bought this hair dryer and today during the first drying I noticed strange behavior of the pause detector. It turns on as soon as I bring the hair dryer very close to my head. It seemed to me that if the scalp detector is on, the hair dryer only regulates the temperature, not the air flow rate. I don’t understand if this behavior of the hair dryer is normal and therefore I ask for advice. Perhaps I need to figure out the settings, but it seemed strange to me that the air flow rate drops right during drying, and not when the hair dryer is just lying down. Is there a reason to worry?

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10 days ago
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Swiss_AceNew Member
asked in Ask the Community
Extension tube difference between Cinetic Big Ball cna Cinetic Big Ball 2

 Can anyone tell me what the difference is between parts 967365-03 and 967365-01 I have a CY22 Cinetic Big Ball cleaner, not the Big Ball 2, which is missing the extension tube. The correct one 967365-01 for my model is not available on the French website (I live in France/Switzerland) but the two parts look identical to me. Can I use the part 967365-03 for my Machine?

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10 days ago
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Parker V15New Member
asked in General discussion
v15 Detect Motorbar

After 1 week of ownership, v15 Detect Motorbar does not spin while using wand. It does work when attached directly to the handpiece. Any suggestions?  

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10 days ago
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Michsano8Rookie Member
asked in Setting up your Dyson headphones
Dyson zone connectivity problems

Hello, i just bought the Dyson zone headphones. I followed all the instructions on the start up and the headphones were connected. Immediately after they where disconnected and a red Led started blinking. I hard reset the headphones and started again. Again the same issue, disconnected by themselves and a red Led blinking.Any help is welcome!

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M
11 days ago
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w1nterRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
Wand for Built-in Dusting and Crevice Tool Not Locking

Hi everyone,I received a new Dyson V15 Detect Absolute today as a replacement for a defective V15 I had sent back. Right out of the box the wand that connects to the new built-in dusting and crevice tool is not locking into place. The button remains depressed and if I lift the vacuum up, the wand will just slide off. I’ve use a bit of force to try and engage it but I don’t want to break anything.Is there any trick to doing this? There was no noticeable obstructions and I didn’t see any damage to the clips inside the wand.  I’ve already called customer support but they were useless in troubleshooting besides acknowledging the issue. They suggested a replacement wand - but it’s out of stock - so I’m basically left without a working vacuum until the wand is back in stock. Could be several weeks, and I’ve already been waiting a month for the replacement for my original defective vacuum. 😑Any help would be appreciated.Best regards,B

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11 days ago
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Clore16Rookie Member
asked in General discussion
Iconic Customer Service (wrong)

I sent my 39 day old Dyson that just stoped working into Dyson in El Paso Texas,  took the complete machine to the UPS store where they packed it up weighed it at 11.4 lbs sent on October 20th ….on November 18th I called to check the status on my replacement machine and was told the only received the motor and the receiving package weighed 7lbs. I told them we need to file a claim with UPS as of today Dec 10 they have not done so and said they are not providing a replacement .. so let’s let the public decide   Dyson ripped me off . This is the entire vacuum cleaner dropped off at the UPS store, have the video showing the employee packing this vacuum cleaner in a box and I was shown the video of the UPS driver picking up a completely sealed box      Dyson you get a big fat 0 for customer service and I am out my money and don’t even have the non working vacuum.  

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11 days ago
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AmeliahullNew Member
asked in General discussion
Broken Coralle straightener

Hello, my Coralle straightener stopped working, it’s 3 years old. Is there any company that could repair it that you suggest? Many thanks and kind regards

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Jack
Dyson Community Manager
11 days ago
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michelle1New Member
asked in General discussion
Dyson G1 dirt tray is really hard to remove

I’ve used my Dyson G1 wash 4 times and each time the dirt tray is really hard to pull out and now it is totally stuck. I’ve turned the cleaner on its side and now got dirty water out of the tray on my floor and still can’t get it out. Not happy at all. Any suggestions at how it should slide out smoothly please? 

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Jack
Dyson Community Manager
11 days ago
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Lesley1957New Member
asked in General discussion
Conflicting advise regarding the charging of Corrale hair straightners

Good morning, my question appears to be so simple but the responses I’ve received from two different customer service operators has been totally conflicting.I’ve had my Corrale straightners for 3 years, but for the past six months they did not appear to be charging correctly. I contacted CS and they have eventually sorted me out by swapping my troubled straightners for a reconditioned pair at the cost of £99. However when I first rang CS and explained what was going wrong, I was told the problem occurred as I’d kept them on the charging stand constantly charging. This did make sense, but the following call I had I did say I’d NOT make the same mistake this time and this operator advised me that having them charge 24/7 is the way to go.Please can anyone advise me which is it charge 24/7 or not?

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11 days ago
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csun980New Member
asked in Ask the Community
dyson collab email

recently i received an email from dysoncollaborations@gmail.comI’m just wondering whether this is a legit dyson collab email, or is it a fake? Also what are the dyson collab emails?

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Jack
Dyson Community Manager
11 days ago
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SlammoNew Member
asked in General discussion
Unable to log on to the Dyson app for my Big & Quiet Air Purifier.

‘It’s not recognizing my password or the code. I tried resetting the password, no go. I called customer service twice, no help. The last rep even suggested I don’t have to use the app?!?! That’s part of the reason I made the purchase. I also searched the community postings. I have 3 Dyson other products, one that is almost 20 years old, they have been great. Any help would be appreciated!  

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11 days ago
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Blane666Novice Member
asked in General discussion
Dyson Gen5Detetc Absolute Screen Glitch

Hi, I have had my Gen5 for about 12 months. Today I went to use it and the screen was all gibberish and I tried turning it off and on a few times and it wouldn’t turn off, just went up and down on the speeds. Eventually it turned off and same glitched screen. I put it back on the dock and it seems to be ok now but for how long? I’m wondering if this is a sign of a failure in the screen/unit and should be sending back for repairs before warranty runs out. 

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11 days ago
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Anni PhillipsRookie Member
asked in General discussion
Gendec5

I have just purchased and received my new GenDec5, every time I vacuum on carpet the roller jams and stopsit is on 2 weeks old and I have to keep turning the vacuum on and off to reset it so the rollers startDoes this happen to anyone else 

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11 days ago
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almamNew Member
asked in General discussion
Black stains on Dyson Airwrap multi-styler in color blue/blush | Barely Used

I have a blush/blue airwrap that I have used a couple of times and I have noticed black stains on the blush areas. I would like support on how to clean and Im a bit disappointed, such an expensive product and the color is turning.

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12 days ago
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NaadhirahRookie Member
posted in General discussion
black stains on the blue blush airwrap

Hasn’t been a year, 6 months into using the dyson airwrap, noticed black stains around the main part and some of the attachments, coming onto the community section i have seen a lot of others with the same problem. Contacted dyson and the person on the phone was very rude and said nothing they can do. Considering how expensive the product is and no help is really disappointing and frustrating. Please tell me i am not the only one this angry and sad about the product. 

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12 days ago
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