Our v12 motorbar died in the guarantee period. Contacted Dyson and they ordered a new one. So far so good. Now 5 months later still didn’t received anything. I can’t clean my carpet anymore. Paid 700 euro for a half working vacuum. This is ridiculous! I contacted support already and no one can’t help us with a new part or a solution as compensation or a new device incl motorbar.
What is happening Dyson? Is your company going bankrupt? On Reddit there are more people with order issues.
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
Hi
I understand your replacement part is now on it’s way to you, and the Dyson Netherlands Customer Care team have been in touch via email to confirm this.
I’m glad we could help, but you’re welcome to come back to us here at the Dyson Community if you need further support or advice at any point!
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