I placed an order for my wife for a Dyson Airstrait on November 30, 2024, thinking it would arrive in plenty of time for Christmas.  Dyson used GLS for shipping, and on December 5, 2024, I noticed on the GLS tracking website that there was a weird shipment status.  After calling GLS, I learned that the order had been lost in shipment.

So I contacted Dyson around December 10, and they told me it would take 2 weeks to investigate what had happened.  I placed an identical order (i.e., I have now paid for the Airstrait twice), and that second order arrived in time for Christmas.  However, I am STILL waiting for a refund from Dyson on the order I placed six weeks ago.

I have contacted Dyson via chat and via telephone.  Today, I had a customer service rep tell me that it would take another 30-35 days to investigate with GLS, and it would take 3-8 days after that for Dyson to issue the refund.  That’s right...almost THREE MONTHS after I placed the order.

Has anyone had any luck actually getting a refund from Dyson when they lost your order in transit?  If so, how long did it take?