I placed my order for the Dyson hair dryer on 12/29 and activated text updates so that I stay informed around my package delivery. I even reached out to customer service a week before it got delivered, to ask for a status update and to make sure I had my eyes out for the package. They reassured me that this was the normal wait time despite the schedule updating to continuously say “ rescheduled- in gardena” (not where I live). 

Delivery kept getting delayed and rescheduled (per the update on tracking.narvar.com) until on January 11th at 834AM, it showed delivered. I found that odd given that I read that Dyson requires the package to be signed.

Well under 30 minutes, I looked everywhere- my front door, and the main entrance door to my condo; I saw that there was another package for a different resident outside of the entrance (meaning it was on the sidewalk on the street right in front of cars and passerby's). I have no way of knowing if that package was delivered also by GLS, but I do know that I checked everywhere-- inside my building and outside. There was no attempt made to get my signature or call my number (as it’s listed on the callbox outside of the condo- my name and my contact #. I’ve also never had issues with UPS, USPS, Fedex or other delivery companies accessing our condo).

I reached out to Dyson right away and while the rep was very friendly, the service was subpar for a brand this well-known and reputable. They said they needed to file a claim and kept saying the same thing over and over again that someone would be reaching out in 48 hours. It’s been 48 hours and I have not heard back from them. I requested for the claim #/ case # so have that written down. 

I am not sure what I could have done differently-- I paid the funds to receive goods, and within less than 30 minutes of being notified in the morning it was delivered, I went outside to look for the package (in addition to having stayed on top of the package schedule since 12/29).

Can someone at Dyson please reach out to me regarding a refund or redelivery?

This is extremely disappointing since it’s clear that the delivery company did not follow instructions or attempt to even access my unit (which is literally the first door upon entering the main entrance), and given Dyson contracted this out with the delivery company, issues need to be resolved between the delivery company and Dyson. It should not fall on me as a customer who’s been waiting since 12/29.