Unanswered questions | Dyson Community
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Unanswered questions

585 Posts

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lucy_crampoNew Member
asked in General discussion

dyson app and serial number

Hey, I’m a new Dyson airwrap owner. I have been on the app and added my serial to add my machine on the app, however the tutorials and everything says it’s  the supersonic hairdryer and not the airwrap? How can I change it from being a hairdryer to a airwrap with the correct serial number 

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4 months ago
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İklimNew Member
asked in Ask the Community

V10 extra unsolved Trigger problem

I purchased a Dyson V10 extra vacuum cleaner from the Dyson website in Turkey. Unfortunately, within just four months of use, I encountered a recurring issue with the trigger mechanism. I promptly sent the product in for service, and it was replaced with a new trigger unit. However, my frustration grew when the new unit also developed a trigger problem within a month. Once again, I had to send my vacuum cleaner in for repairs.After 14 days in service, they told me that they replaced the same trigger unit again. Why should I continue to endure repairs and part replacements on a relatively new product? I urgently request a resolution to this ongoing problem. I no longer wish to use the V10 vacuum cleaner and I've read about this trigger problem in many comments written by users, so it is a cronical problem. I kindly request either a replacement with the different model, which does not have a trigger. I hope we can resolve this matter.Can you please assist me?Thank you

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4 months ago
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NosydinlagunabeachNew Member
asked in Ask the Community

Brand new Dyson V15 does not charge

On Christmas day, my two-month old Dyson vacuum V15 completely stopped charging. Not happy that a brand new very expensive piece of equipment stops working after 2 months. I am not charging through the dock - I am using the charger plugged into the wall and going directly into the port in the battery (the simplest way that should be problem free but it is not). Does anyone have an advice? Thank you and Merry Christmas.

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4 months ago
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Horrocks86New Member
asked in Ask the Community

Attachements

Can I use dyson air wrap attachments with Dyson hairdryer or do I need to buy another device? 

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4 months ago
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onecleancookieRookie Member
asked in Ask the Community

BP03 Breeze Mode

Hello,I’m a new owner of a BP03. I was wondering if anyone has has experience with their unit making clicking sounds when using breeze mode?There is slight clicking and very faint motor hum when adjusting angles, however in my already quiet room, I can hear the air angle mechanism clicking when in breeze mode.I had read many reviews without many mentioning breeze mode.Other than that small clicking this unit is exactly what I wanted. My TP02’s and TP07 are great, just too noisy.I have contacted dyson and they’re offering a replacement but I wanted to see if this was experienced by other people first. The box was in excellent condition, wrapped and undamaged.Thank you,OneCleanCookie

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4 months ago
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Mey18New Member
asked in General discussion

airwrap restocking during boxing day

Will the dyson airwrap Prussian blue/Rich copper long restock during the boxing day sales, if so how soon will that be?I would really love to purchase the airwrap however the regular vesion of the airwrap in my desired Prussian blue/Rich copper colour may not work for me as my hair might be too long for the attatchments.

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4 months ago
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Roger GNew Member
asked in Ask the Community

v15 submarine

Can i use detergent with my v15 submarine?Thanks.    RG

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4 months ago
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Ali79New Member
asked in Ask the Community

Airwrap new barrel

I currently have an older style long hair airwrap which I love, but do find that changing the barrel burns my fingers. Is it possible to use the new barrel on an old style machine. Are they compatible.  thanks 

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4 months ago
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pritchettheadNew Member
asked in Ask the Community

Why won't the MyDyson app recognize the serial number of my Dyson HEPA Big+Quiet Formaldehyde purifier?

How do I get the Dyson app to recognize this machine?(Moderation edit - title updated)

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4 months ago
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PhilipCSwiftNovice Member
asked in Ask the Community

Does anyone know who to contact about the UK website not working when you go to delete an item from basket?

Does anyone know who to contact about the UK website not working when you go to delete an item from basket?It’s 20th Dec 2023 at 10:00 in the UK and Dyson are losing sales because it is not possible for the website to delete items from users baskets. I added a £80 accessory to my basket that already had a £23 accessory, then decided I did not want the £23 one, but could not delete it. I logged out and back in. Still nothing.I ended up calling on the mobile and I ordered it with the agent over the telephone. All the Dyson adverts say deliveries will happen before Christmas if ordered by tomorrow but the agent said it would be 3 to 5 working days before I got it. This is after I had paid for it. Thanks Dyson! (not!)

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4 months ago
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mariasRookie Member
asked in Ask the Community

Dyson Supersonic Cuts Out After 1 Minute and feels hot

My supersonic hair dryer cuts out after about one minute and needs to cool before use again. I thoroughly cleaned the filter as instructed on this site. I tried multiple direct plug in outlets in my house and a friend’s house and it still shuts down due to overheating. It also feels like it is far less powerful than it used to be. It has been cared for and not abused in any way. Any suggestions? 

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4 months ago
JRZY
JRZYRookie Member
asked in Ask the Community

Dyson Airstrait Question

I just got a new Dyson Airstrait from my husband and I am wondering how people are liking it, if it works well and if anyone has any tips/tricks for using it.  If anyone could share your experience, good or bad, I would love to hear your thoughts and / or suggestions.  Thanks and Happy Holidays to everyone!

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JRZY
4 months ago
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AsmaRookie Member
asked in General discussion

Airwrap attachments do not attach securely

After a few uses of the air wrap i noticed that the attachments do not attach well, there is a small gap that is left inbetween. I thought it is only with me but even my friend have had this issue with her airwrap after a few uses, what could the problem be? 

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4 months ago
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SailormannnNovice Member
asked in Ask the Community

V15 Floor Dok

Is the Floor Stand DOK #970778-01 compatible with the V15. The description in the link says it is but when I put it in my cart and it says it’s only compatible with the V11 and doesn't list the V15. I went ahead and ordered but seems odd the link provided says it’s for the V15 but under compatibility only lists the V11 models.  can someone clarify 

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4 months ago
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slmortsNew Member
asked in Ask the Community

Presentation case

Can all of the hairdryer presentation cases store up to 5 accessories?

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4 months ago
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GACRookie Member
asked in Ask the Community

Dyson Vis Nav 360 nnot leaving charging dock

Dyson Vis Nav 360 suddenly refuses to leave charging dock. Information given ‘preparing’ but then nothing but the timer runs as if cleaning.

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4 months ago
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ShahabRookie Member
asked in Ask the Community

Dyson light ball animal internal hose issues (part name please)

Good afternoon good folks My dyson light ball animal has an issue with suction. The wand side and motor are all ok however the internal hose has ripped off (photograph below) so the brush head side is not working. Can anyone please let me know what is this part called? is it called the “internal hose assembly” or ideally if anyone can let me know the part number please. Also is the part posted in the second picture below the one that I need?Many thanks indeed for any help or support  

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5 months ago
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hollykeatsNew Member
asked in General discussion

Using Air-wrap Abroad

Hello! I am Canadian and purchased an airwrap last year… I am traveling to South Africa and want to bring it with me. Will it wok to use an adapter, or will that break it?

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5 months ago
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SoftRollerCleanerHeadNovice Member
asked in Ask the Community

Dyson v8 Soft Roller Cleaner Head spins and then stops

Hi all!My Dyson soft roller head is behaving in a really weird way (link to video): The head spins for around half a second before abruptly stopping as if its hitting something and getting stuck. The motor itself seems fine as it spins freely when the roller head is not installed. I cleaned out hair from the spinning parts attaching the roller in place. There is no clear obstacle that the roller is hitting. Has anyone else experienced this? Any tips on what to do?Thanks!

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5 months ago
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CMoNew Member
asked in Ask the Community

Warranty Return UK - Terrible experience - Refund required

HiI registered a within-warranty claim for my faulty Dyson Cinetic Big Ball Animal 2 on 17th November.It was eventually collected on 28th November.I have contacted Dyson via the Digital Assistant chat numerous times since then and each time they have guaranteed an update within 72 hours.We are well over the promised ten working day return limit and I have had no updates and no sign of the unit being returned.Christmas is fast approaching so please can I have a refund to the value of the unit and extended warranty to buy a new vacuum cleaner so I can clean my house for my guests?RegardsCyrus

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5 months ago
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kwedmonsonNew Member
asked in Ask the Community

Airstraight gives my hair static electricity

I love the Dyson Airstraight but it gives my hair static. I can spray my hair with hairspray but after a couple of hours the static is back. Help.

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5 months ago
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MondaveoNew Member
asked in Ask the Community

red light fashes but new battery on v6 vac

Stripped down fan working cleaned circuit board fit new battery checked voltage ok when starting up it runs with blue light on for a couple of seconds all ok then stops and red lights comes on if I keep pressing switch the red light flashes although it’s a new battery cleaned all filters etc 

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5 months ago
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artyRookie Member
asked in Ask the Community

My Dyson V7 is overheating from the hand piece

Hi everyone im new here and I’ve had my Dyson V7 for roughly 5 months and the last couple times I’ve used it I’ve noticed the main body above the grip is getting very hot and it’s blowing hot air into the back filter.So I was wondering if anyone else has had this issue aswel I know I need to contact Dyson support which will be my next step 

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5 months ago
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MrsFluffRookie Member
asked in Ask the Community

What is the life of a cordless vacuum battery?

How long will it be before having to purchase a new battery? This cordless vac would be for my mother who is in her 80’s. She needs a light weight, easy to handle unit. However, I am concerned about the battery life as she is on SS, cannot afford $150 to replace it. I wish she would just let me buy her a corded unit, but this is what she wants despite the many negatives associated with batteries.

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5 months ago
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DavidCruzRookie Member
asked in Ask the Community

Another Filter Replacement Question :)

Hey Everyone, I have a question regarding a notification I am getting on my Dyson Pure Cool Air Filter (DP04). I searched high and low online to find the answer but I found myself reaching out here in hopes someone else has had this issue and can answer faster. I have replaced my filter twice now and now I am getting this warning red blinking light (see pic) - it seems to be trying to tell me that something is wrong with one of the filters. Both have been replaced and both are new. I have pulled them both out and reset - still no change. Has anyone else had this issue or can you help with how to fix it? Any help is hugely appreciated.  

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5 months ago
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