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Repair escalation

  • January 15, 2025
  • 1 reply
  • 142 views

I had a repair request and I was subsequently sent a UPS label to ship my items. UPS has determined that it was delivered … turns out they sent me a label to be shipped right back at my door. However, I never received it and dyson never received it. Chat and customer support is of no help - they run in circles and provide no additional value to the problems. 

 

How do we get actual help with someone who understands? Dyson sells products at premium prices; where is the support to back all of that up? 

Best answer by Jack

Hi ​@chunkychunkz,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

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1 reply

Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2012 replies
  • Answer
  • January 15, 2025

Hi ​@chunkychunkz,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.


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