Hi @GGG 

Thanks for getting in touch to let us know about this. For support, you'll need to speak again directly with our Dyson Customer Care experts in your region. Here at the Dyson Community, we don’t have access to customer details and can’t intervene with individual order delivery or refund requests.

So we can help resolve things as quickly as possible, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!

Different customer supports have approached me by email by different days and the only solution is I need to get the product in person even though I request to get refund but I also need to get the product at the designed center in person first. However, I have repeatedly said I have difficulty walking and therefore, I paid for additional $25 for special delivery to my home. In addition, I didn't receive the product on time and thus, the deal failed but I was forced to pay for the product. It seems that my case is deliberately delayed to resolve until the guaranteed return date. I deeply believe that it is impossible to occur in any companies and unacceptable customer support.