What is the Community?
The Dyson Community is a place where our owners and the platform visitors can discuss the use of Dyson’s products. Where they can connect, learn more about their machines and ultimately support one another. As well as sharing their growing knowledge with other members of the community.
This is a first for Dyson and following the successful launch, which focused on our Air treatment and Robot categories, in August 2022 we expanded it to our entire product range and rebranded it as the Official Dyson Community.
How can I help to make the community better?
We’re really excited to see how it continues to develop and evolve over time. Of course to make it the best place it can be, everyone's involvement is key to growing the platform and helping make it even more of a success.
As well as supporting each other, any feedback you have on the platform will be invaluable as we work together to develop it. Tell us what’s working, what isn’t and what you’d like to see more of. We’ll make sure we take this feedback away and action it the best way we can, either immediately or over the following days/weeks.
We’d like the community to be enjoyable for everyone so please read our Community Guidelines / Code of Conduct and adhere to it when interacting with each other. Please also refer to the community Terms and Conditions.
How do I navigate the Community?
At the top of our homepage you’ll find the Community and Knowledge Base tabs. In each of these areas, you’ll find articles and information written by our team, as well as topics already discussed amongst our users.
Can’t find the content your looking for or an answer to your question?
The search function on the community homepage indexes the entire catalogue of existing questions, topics and replies. Matching the one most similar to the search term entered. This is through a key word match.
If someone has posted something similar, it will return this in the top results. Read our How to: Search and post on the community article for further information in this area.
If you can’t find the answer your looking for, simply click on ‘+ Create your topic’ button and ask our community yourself. The best place to post question is in our Ask the Community forum.