Good morning, my question appears to be so simple but the responses I’ve received from two different customer service operators has been totally conflicting.

I’ve had my Corrale straightners for 3 years, but for the past six months they did not appear to be charging correctly. I contacted CS and they have eventually sorted me out by swapping my troubled straightners for a reconditioned pair at the cost of £99. However when I first rang CS and explained what was going wrong, I was told the problem occurred as I’d kept them on the charging stand constantly charging. This did make sense, but the following call I had I did say I’d NOT make the same mistake this time and this operator advised me that having them charge 24/7 is the way to go.

Please can anyone advise me which is it charge 24/7 or not?