I purchased a Dyson Supersonic Professional Edition in May 2024, which had problems right out of the box. I sent in my Dyson hair dryer for repair/exchange in July, after I'd had enough of it. I received a used replacement or repaired unit not much later. Then, in November, the dryer stopped working again, so I sent it back yet again. Multiple times customer service has promised replies in 48-72 hours. They finally contacted me with the following reply: The machine you have returned for the exchange order number ****** under the tracking number ******* does not match with the machine for which the exchange was created. I do not know why there is a discrepancy, but yet here we are, just waiting.
Regrettably, customer service has not told me how to proceed from here. I am again without the dryer that I purchased, this time for nearly two months with no proposed resolution.
