Hi ​@Marah,  

Welcome to the Dyson Community! 

This sounds like an unusual issue, and isn't something we'll be able to troubleshoot via the Dyson Community forum. 

To help pinpoint the cause we'll need our Customer Care experts to take you through some troubleshooting checks when you have your Dyson Airwrap i.d fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you. 

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region. 

We'll look forward to speaking with you! 

Hi ​@Marah,

Further to ​our reply above, there is something you can double-check before reaching out.

Please take a look at the following Dyson Community article, particularly the section headed ‘Are my Dyson Airwrap multi-styler’s Soft smoothing brush’s articulating plates moving freely?’

After checking this, if you’re concerned your Soft smoothing brush’s plates aren’t moving freely when in use, please contact Dyson Customer Care as ​@Banita has suggested so we can help resolve this!

Mr jack can I do a hard reset on my airwrap 

Hi ​@Marah,

Your machine should reset automatically on it’s own once it’s cooled down, but you would need to resolve the issue to prevent it from shutting off again.

What did you find when you checked the articulating plates on the Soft smoothing brush?

If they’re not moving freely, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region, so they can help you further.

Hi jack 

I checked when it’s off it moves freely however when the machine is on and the brush starts to move I feel like the hot air is stuck and then the machine turns off,

I don’t know if this is normal or not 

Hi ​@Marah,

Thanks for the update - so we can help check the brush is working as intended, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.