I’ve been trying to have Dyson custom service replace a hairdryer I bought this year that was not working since Jan 2025. A customer service agent agreed to do the exchange for me over the phone and gave me an email for me to send them the purchase receipt. After I email the receipt, the customer service just ghosted me (like really???)
I’ve sent a few follow up emails and made a few calls but got no response. No one responded to my emails and people over the phone has been telling me that they escalated the situation and I should hear back within a week but I NEVER heard back from anybody.
I’m disappointed with the customer service experience and I want the machine to be replaced immediately.
