Dyson Customer Service POOR. Repair Help | Dyson Community
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I've been trying to get in touch with Dyson regarding a repair for my out-of-warranty V12. I understand there will be a repair cost, and I’m prepared to cover it. Despite several interactions with Dyson's Customer Service, I was informed they could handle the repair shipping. I opted to have the unit shipped to a UPS store for packing and dispatch, but I don’t have a UPS number to arrange this. I've reached out to Dyson via their Chat System, Twitter, Facebook, and Instagram, but their standard response is to DM them for further assistance. Unfortunately, after I send the DMs with my issue

, I either receive no response or no follow-up at all.

Hi @DL1215742,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information.

I’ll look forward to hearing from you.
 

Hi @DL1215742,

Just to follow up, our US Customer Care team should now have been in touch with you to help resolve this situation?

I’m glad we’ve been able to sort things out, but you’re welcome back here at the Dyson Community if you need further support or advice at any point!

Hi Jack,

 

I haven’t received any updates yet. 

Hi @DL1215742,

Thanks for confirming - I’ll check into this for you!

Hi Jack, just checking if you have any updates. Thanks. 

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