We have a V6 and Easter to replace the head as the brush had stopped spinning.
We thought we had it sorted and ordered a replacement head. But the new replacement doesn't fit.
Our old head is part No 102882 and our replacement is No 102882-01. The difference is the pins and the plastic around it. See attached picture.
I've looked around and every website doesn't tell you which No part you're buying.
Am I missing something here?
Advice very much welcomed
(Edited by moderator – Tags added/Title amended)
Best answer by Stuart
Hi @Daves,
This really is a strange one! The online part selector should dynamically match the serial number of your machine to that of a replacement, recommending the correct part.
I’d need to investigate this with our team and find out the cause.
Could I ask you to please drop me a private message with the below information:
Machine’s serial number
URL of part purchase
Full part number - Found on the order confirmation
Once I have this, I’ll reach out to our parts team and come back to you with a conclusion.
This really is a strange one! The online part selector should dynamically match the serial number of your machine to that of a replacement, recommending the correct part.
I’d need to investigate this with our team and find out the cause.
Could I ask you to please drop me a private message with the below information:
Machine’s serial number
URL of part purchase
Full part number - Found on the order confirmation
Once I have this, I’ll reach out to our parts team and come back to you with a conclusion.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
