I've been waiting patiently since November 2024 to use my new Dyson vacuum cleaner which cost $500.
This situation has gone well beyond ridiculous into absurd territory. I don't understand why every time I contact customer service, you keep changing your story regarding my case. After many hours and over a dozen phone calls, chats, and emails over the past 5 months, I received the below (most recent) email from customer service on March 14th informing me of the following:
Dyson US - No Reply
To: Me v
Visit site
Mar 14
Hi, Mariela, We are so sorry about the past inconvenients with your machine and your exchange order; We received an approval from our team so we are able to release the new machine to you. The release takes 5 to 7 business days and the tracking you would
receive it in 24 to 48 business hours.
• order-
• tracking-
If you encounter any other issue, do not hesitate to contact us.
and today after spent time again with customer services I got this email
On Tuesday, March 18, 2025, 11:51 AM, Dyson US - No Reply <no-reply@support.dyson.com> wrote:
Hi Mariela,
Please accept our sincerest apologies for the confusion and frustration that the original exchange process may have caused. We deeply regret any inconvenience this situation has created and appreciate your understanding during this time.
Currently, your account remains under review. As such, we are unable to proceed with the refund until we receive the necessary authorization from our research team. We are committed to ensuring that this matter is resolved promptly and will keep you informed of any developments.
Thank you for your patience and cooperation. Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Dyson Support Team
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It’s a nightmare!!! I deeply regret to have trusted this company and bought an expensive vacuum with them .
[Moderation edit - personal information removed]
