Hi ​@snooks100,

Welcome to the Dyson Community!

If possible, would you be able to share a clear picture of the holes you’re describing?

This will help us offer the best maintenance advice for your particular machine!

Hi Jack,  

Here is the photo you asked for.  I misspoke as it is more of a screen than an array of holes.

I'm asking because it gets really dirty and the whole assembly doesn't ever seem to get really clean just by shaking and/or wiping it. 

I saw a YouTube video of a "vacuum repair person" who said to rinse it under running water like the filters, but that seem to be a wise thing to do.

Thanks.

Hi ​@snooks100,

Thanks so much for the picture - that’s really helpful! I can see you’re looking at the fine mesh shroud on the cyclone pack.

It’s normal for static charge generated in use to cause fine dust particles to cling to parts of the clear bin and cyclone pack, including behind the shroud. Firmly tapping the top of the cyclone pack each time you empty your machine should dislodge and remove much of this, but any traces of dust remaining shouldn’t create issues with performance unless it’s blocking ducts that airflow needs to pass through. Fibres, hair and debris clinging to the shroud itself can be removed with a dry cloth or soft brush.

Most important is ensuring your machine’s cleaner head, internal ducts, hose and wand are free of obstructions, and the filters are washed at least once a month following the directions in the User guide.

As you’ve mentioned, the cyclone pack should never be washed or submerged - contrary to misleading information elsewhere online! Not only can this create odours from the machine, and cause blockages from wet dust obstructing airways, but residual water can make it’s way into electrical components and cause damage not covered under your Dyson warranty.

Hope this helps, but let us know if you have any further questions!

Thanks!

One more quick question - could a small blower, like what is provided by the exhaust port on the motor housing of some wet/dry vacs, be used to blow out the dust and other materials?

Hi ​@snooks100,

No problem at all!

You can use compressed air to help remove any clinging traces of fine dust visible behind the shroud. This shouldn’t be needed as part of your normal machine maintenance, but you’re welcome to do this if you want.